Agilence Blog.

Democratizing Restaurant Data to Increase Operational Efficiency

  • Catherine Penizotto
  • 12.13.2018
  • Blog
In the past, restaurant chains were successful because of their menu, food quality, customer service, and price, but now we can add industry-focused data analytics to their recipe for success.  According to Restaurant.com, there will be 5,200 GB of data for every person on earth by the year 2020, ...


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The Psychology Behind Loyalty Programs

  • Keneavy Krenzin
  • 12.06.2018
  • Blog
Many companies use a reward system or loyalty program in an attempt to make customers more devoted. Top loyalty programs from successful retailers such as Sephora and Amazon have made remarkable impacts on their ability to sustain and gain a loyal customer base. Reward programs entice people to ...


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The Rise of Business Intelligence in Convenience Stores

  • Shawn Wood
  • 11.29.2018
  • Blog
The convenience industry’s profit margins aren’t what they used to be.  They can range from pennies on a fuel transaction to more than 50% on a foodservice sale.  This means that parsing the right numbers can reveal what’s selling well, how best to promote, bundle, and merchandise wares, and how to ...


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The Unexpected Way Retail Discounts Could be Hurting Margins

  • Catherine Penizotto
  • 11.20.2018
  • Blog
Discounting retail products through promotions and loyalty/rewards programs are one of the most common and effective ways to drive sales.   In fact, discounting is a top pricing strategy for 97% of retailers across all sectors.  Most have developed an acceptable margin range per product type or ...


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The Psychology Behind Business Dashboards

  • Eric Miller
  • 11.15.2018
  • Blog
Within the past decade, dashboards have become an increasingly popular way for businesses to internally display data. But, why is this? For one, they are ‘eye candy’ when compared to an excel spreadsheet. However, it’s more than just the visual aspect that makes it such a great way to house your ...


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How to Spread Data Literacy Across the Enterprise

  • Derek Rodner
  • 11.08.2018
  • Blog
There are two keys to unlocking the power of data.  It should come as no surprise that technology is the first, but the second is less obvious – it’s people.  As organizations democratize data, there is an implied expectation that employees will know what to do with the data once it’s shared with ...


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From Zero to Data Hero: Defeating Inefficiency with Insight

  • Keneavy Krenzin
  • 11.01.2018
  • Blog
While the data champion advocates for the importance of collecting and leveraging data, data heroes are the individuals at every level of the organization who answer the call, pick up the mantle, and wield data to battle inefficiencies and make better decisions across the enterprise.  Like any good ...


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Putting Restaurant Franchisee Data into Focus

  • Pedro Ramos
  • 10.25.2018
  • Blog
Big data is big business for restaurant franchisees in the Information Age.  Collecting and analyzing massive amounts of data can be a powerful business function, and the world’s most innovative companies have been investing in it for years.  But the franchise world has been relatively slow to ...


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Breakage or Escheatment? Making Sense of Unused Gift Card Data

  • Seth Aaronson
  • 10.18.2018
  • Blog
Gift cards are the number one most requested present during the holiday season and nearly 20% of all gift cards are purchased during the winter holidays.  As the weather begins to cool and the holidays approach, it’s more important than ever for retailers and restauranteurs to make sure that their ...


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How to Achieve True Data-Driven Enterprise Oversight

  • Catherine Penizotto
  • 10.11.2018
  • Blog
At the highest level, organizations turn to Business Intelligence and Data Analytics to make strategic business decisions that can dramatically affect a company’s bottom line and future direction.  A siloed business environment, in terms of both data and/or culture will make any sort of enterprise ...


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Taco Bell's FRANMAC 2018 Recap

  • Roni Bell
  • 10.09.2018
  • Blog
Our team had a great time at the 2018 FRANMAC convention in Las Vegas! FRANMAC is the Taco Bell Franchise Management Advisory Council and their annual convention offers all Taco Bell franchisees the opportunity to come together along with industry operators and vendors to strengthen sales, profits, ...


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Battling America's Opioid Epidemic with Pharmacy Data Analytics

  • Derek Rodner
  • 10.04.2018
  • Blog
The scope of America’s opioid epidemic is staggering, costing the US economy an estimated $78.5 billion a year and tragically taking an average of 115 lives each day.  There is no doubt that the misuse of and addiction to opioids including prescription pain relievers, heroin, and synthetic opioids ...


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Agilence 2018 User Forum Recap

  • Adam Creamer
  • 09.27.2018
  • Blog
It hardly seems possible that Agilence’s fifth annual User Forum has already come and gone.  Attendees have deemed it a success and are already looking forward to next year.  But before we begin planning the 2019 User Forum, here’s a recap of what went down in Savannah, Georgia.


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6 Ways to Ensure your Data Analytics Efforts Fail

  • Eric Miller
  • 09.20.2018
  • Blog
In late 2017, Gartner revealed that about 60% of big data analytics and business intelligence projects fail to move past the preliminary piloting and experimentation phases and will ultimately be abandoned.  Shortly after, one of their industry analysts revealed that they were too conservative in ...


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Awakening your Data: The Genesis of the Data Champion

  • Eric Miller
  • 09.13.2018
  • Blog
Used effectively, data can help businesses make faster, more educated decisions that identify opportunities, improve profits, ensure compliance, and boost organization-wide efficiency.  However, in order to reap the rewards of becoming a data-driven organization, businesses require adequate data ...


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The Role of Data in the Digital Transformation of C-Stores

  • Pedro Ramos
  • 09.06.2018
  • Blog
Consistent technological advancements have disrupted nearly every industry.  Within just a few years, the term digital transformation has evolved from a non-descript buzzword to a necessary business-wide strategy.  With the increasing number of disruptors in the convenience space, C-Stores will ...


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How to Destroy Data Silos and Boost your Bottom Line

  • Eric Miller
  • 08.30.2018
  • Blog
Today, businesses are drowning in data but starving for actionable insights.  The good news is that most departments are already familiar with some sort of Business Intelligence (BI) or Data Analytics solution with the power to make sense of massive amounts of data.  According to our recent survey ...


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How to Embrace Omnichannel in Any Industry

  • Raoul Ricard
  • 08.23.2018
  • Blog
Creating an omnichannel customer experience has been a priority in retail for years.  The goal of an omnichannel strategy is to improve customer experience by tying together various communication channels to create one unified, flexible customer experience.  As advancing technologies continue to ...


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Agilence Adds Key Hire to Executive Leadership Team

MOUNT LAUREL, NJ - July 19, 2018 – Agilence, Inc., the leading provider of vertical-focused analytics solutions to the retail, grocery, pharmacy, and restaurant industries, today announced the addition of Brian Harvell as Chief Technology Officer.  This key hire brings a wealth of experience and ...


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Agilence Maintains Momentum with Outstanding Net Promoter Score

MOUNT LAUREL, NJ – May 22, 2018 – Agilence, Inc., the leading provider of vertical-focused analytics solutions to the retail, grocery, pharmacy and restaurant industries, today announced it has earned an outstanding Net Promoter Score (NPS) of 71. Far exceeding the average NPS score of 41 for B2B ...


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QSR Is Dead

  • David Pettit
  • 05.08.2018
  • Blog
The Restaurant Leadership Conference has come and gone, and as first-time attendees, we were very impressed. The sessions and speakers were captivating, attendees were engaged, and the topics were eye-opening. Many of the sessions at the conference seemed to focus on three large concepts: ...


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2018 MURTEC Recap - The Shift Towards Vertical-Focused Data Insights

  • Adam Creamer
  • 05.01.2018
  • Blog
Another MURTEC has come and gone from sunny Las Vegas, and I think we can all agree that this was a great one.  Technology has always existed in the restaurant world, but this year’s multi-unit restaurant technology tradeshow marked an interesting shift in how technology is being utilized.  Of ...


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Gas Stations Using Data Analytics To Predict & Track Sales

  • Shawn Wood
  • 04.25.2018
  • Blog
Running a successful gas station as a sole operation or as an extension to a grocery or convenience chain means juggling numerous data feeds. Recently, a southern-based grocery chain approached Agilence because they needed assistance reconciling disparate data feeds from their gas pumps and their ...


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How Grocery Stores are Boosting Deli Sales with Data Analytics

  • Maddy Moyer
  • 04.19.2018
  • Blog
Remember the days when you’d saunter into the supermarket for some freshly sliced deli meats and cheeses? You’d approach the friendly butcher, ask for a pound of your favorite ham, and chit-chat about the weather while he sliced your order. Back up on the scale, your ham weighs in at 1.03 lbs and ...


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Agilence to Present at RILA Asset Protection Conference 2018

VP of Product Strategy along with a member of a leading pharmacy operator to drive discussion about combating information overload MOUNT LAUREL, NJ—April 17, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators gain valuable ...


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The Rise of Business Intelligence in the Restaurant Industry

  • Derek Rodner
  • 04.12.2018
  • Blog
Yesterday marked the official kickoff to MURTEC 2018. If you aren't familiar with the show or acronym, MURTEC - the Multi-Unit Restaurant Technology Conference - is one of the restaurant industry's premier trade shows. After packing up my bag for Agilence's second MURTEC experience, I had a few ...


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Customer Success - Their success is our success. It’s all in the name.

  • Adam Creamer
  • 04.03.2018
  • Blog
In the most recent issue of Software Executive Magazine, our very own VP of Customer Success, Catherine Penizotto was profiled for her take on customer success. While this article is tailored to the leaders of the software industry, we believe that it also provides a nice peek behind the curtain as ...


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Unlock The Three Things: The Quality vs. Quantity Retail Analytics ...

  • Adam Creamer
  • 03.14.2018
  • Blog
When it comes to taking data analytics, “MORE” is never a strategy. More data just equates to more headaches if you don’t have a tangible analytics strategy in place. In a retail environment that is constantly siphoning new streams of customer data, you cannot simply rely on volume to outperform ...


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Agilence Wins Silver for Customer Service Department of the Year at ...

Rapidly Expanding Data Analytics Company Recognized for Outstanding Customer Service MOUNT LAUREL, NJ—February 26, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve ...


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Agilence Named as Finalist in 2018 Stevie® Awards for Sales & ...

12th annual awards will be presented on February 23 in Las Vegas MOUNT LAUREL, NJ— January 24, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today ...


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CIOReview Magazine Names Agilence One of the 20 Most Promising Retail ...

Data analytics leader recognized in retail technology publication, CIOReview MOUNT LAUREL, NJ—January 16, 2018 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced that it is on CIOReview Magazine's “Top 20” list of Most Promising ...


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We Keep Moving Forward

  • Russ Hawkins
  • 01.15.2018
  • Blog
When I look back at 2017, I have to marvel at how our small family of passionate retailers and restaurants evolved into such a vibrant customer community. Last year was exhilarating, and I cannot thank you all enough for joining us on this journey. I’d like to quickly share with you my goals for ...


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Agilence Adds 36 Banners, Reaching 35,000 Deployed Locations in 2017

MOUNT LAUREL, NJ, January 04, 2018 – Agilence, Inc., the leader in cloud based data analytics for store performance and loss prevention, today announced continued growth driven by product enhancements and robust sales of its 20/20 Data Analytics™ platform.


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Agilence Announces Host Venue and Dates for 5th Annual User Forum

The 2018 event will be held in Savannah, GA during the week of September 10, 2018 MOUNT LAUREL, NJ - December, 21 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced the host venue and dates for their 2018 20/20 User Forum.


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Agilence Announces 20/20 Grocery to Accelerate Data-Driven Strategies ...

MOUNT LAUREL, NJ - November 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced software designed to support the specific needs of supermarkets and grocers with the release of 20/20 Grocery™.


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Agilence Hosts 4th Annual User Forum with Industry-Leading Retail and ...

MOUNT LAUREL, N.J., Oct. 5, 2017 -- Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced the successful conclusion of their Fourth Annual 20/20 User Forum held in Nashville, TN.  At the 20/20 User Forum, attendees came together to ...


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Agilence featured on Modern Restaurant Management

  • David Pettit
  • 10.04.2017
  • Blog
Recently, Agilence's own Restaurant team has had their analytical insights featured on Modern Restaurant Management. We wanted to make sure members of the Agilence community didn't miss out on these two recent posts, so check out the links below to learn more. The Call Was Coming From Inside The ...


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Agilence Receives Enterprise-Ready Rating from the Skyhigh ...

Agilence customers benefit from exceptional customer support and a data analytics platform with top ranking security capabilities MOUNT LAUREL, NJ – September 13, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced that it has ...


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In Vino Veritas - Using Data Analytics To Increase Sales on ...

  • David Pettit
  • 09.11.2017
“In wine there is truth,” a timeless phrase that suggests an adult beverage can bring out the genuine “truth” in a person or situation. Little did I know that when I took a few friends up on a casual dinner, we’d run right into the true irony of this phrase. A Bottle For The Table Our dinner plans ...


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Agilence Earns Industry-Leading Net Promoter Score of 70

Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS score of 58 for a software company, Agilence is committed to delivering a suite of SaaS-based solutions that put customers at the center of their product roadmap. NPS is a ...


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Implementing a Data Analytics System That Your IT Department Will LOVE

  • Adam Creamer
  • 06.20.2017
  • Blog
It’s more critical than ever to have a working relationship with your organization’s IT Department. Analytics resources are at the point of being mission-critical to your day-to-day productivity, and that’s why it’s crucial you have an internal partner championing your technology needs. Read ...


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Agilence and Heartland Commerce Launch Strategic Partnership

Partnership leads with a primary goal of educating restaurant operators on data-driven loss prevention strategies to improve margin and increase operational efficiencies.  MOUNT LAUREL, NJ – June 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss ...


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The Moneyball Approach to Restaurant Operations

  • Dennis Burge
  • 06.12.2017
  • Blog
  How Restaurants Are Using Data Science to Climb Up the Standings Whether or not you are a fan of baseball, you have likely heard the term “Moneyball” referenced at one time or another.  The term originates from a 2003 book of the same name (turned hit movie with Brad Pitt) about Billy Beane, ...


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STORES Magazine highlights Rite Aid's use of 20/20 Data Analytics

Agilence customer, Rite Aid, was highlighted in the recent issue of STORES Magazine. In this issue, STORES covers "The Internet of Things at Work" and focuses on Rite Aid's use of data analytics within their asset protection program.  Read an excerpt below: "In 2016, Rite Aid adopted 20/20 Data ...


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Agilence unveils new data analytics product tailored to pharmacy ...

20/20 Rx has been launched to help pharmacies remain compliant, reduce losses, and gain more operational visibility MOUNT LAUREL, NJ, May 2, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced 20/20 Rx™, a new pharmacy analytics ...


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Agilence and Island Pacific Announce Strategic Partnership

New partnership highlights how data analytics is changing the retail sector. MOUNT LAUREL, NJ - April 4, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, has established a strategic partnership with Island Pacific, the leader in retail ...


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Agilence Adds 32 Customers, Receives Multiple Industry Awards in 2016

Broad adoption of cloud-based data analytics solution drives robust sales and customer growth MOUNT LAUREL, NJ, February 08, 2017 – Agilence, Inc., the leader in cloud based data analytics for store operations and loss prevention, today announced record growth driven by robust sales of its 20/20 ...


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2016 Office Decorations!

  • Adam Creamer
  • 12.22.2016
  • Blog
It’s that time of year again, where the Agilence staff gets together to decorate their work areas – aka their dog bones – to see who the best decorators are.  There were no Christmas light shows like last year, but all of the teams came through with great displays.


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Agilence Named Best Retail Data Analytics Solutions Provider 2016

Leading insight service provider recognized by Softech Intl for its cloud-based data analytics solution


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5 Tips to Take Restaurant Performance from Good to Great

  • Roni Bell
  • 12.08.2016
  • Blog
Table-service restaurants serve as a reunion or gathering spot for family, friends and coworkers alike, while quick-service establishments keep shoppers energized and moving as they search for holiday treasures.


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2016 Outstanding Entrepreneurs

Russ Hawkins was recently named to the South Jersey Biz Magazine's list of 2016 Outstanding Entrepreneurs.  The full list of 2016 Outstanding Entrepreneurs can be found on South Jersey Biz's website.


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Agilence Cited in Independent Breakout Vendors: Industry-Specific ...

Leader in data analytics for loss prevention and operations profiled as Food and Beverage Insights Service Provider in report. MOUNT LAUREL, NJ—November 08, 2016 – Agilence, Inc., the leader in cloud-based data analytics for loss prevention and retail and restaurant operations, today announced that ...


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3 Easy Ways to Improve Sales and Profits

  • Maddy Moyer
  • 11.03.2016
  • Blog
As we near the holiday season, businesses everywhere are ordering inventory, stocking the shelves, and hiring seasonal staff to prep for the rush of shoppers that awaits. According to the National Retail Federation, 2016 Holiday sales are projected to rise 3.6% this year and, for many stores, the ...


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Use Case Spotlight: SITs

  • Maddy Moyer
  • 10.06.2016
  • Blog
Single item transactions are always a point of concern for restaurant loss prevention professionals. While these transactions will happen in the normal course of daily business, high velocity by the same cashier is an indication of potential pass-offs of added items to friends and family ...


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Spurn The Churn: Reducing Employee Turnover

  • Maddy Moyer
  • 09.21.2016
  • Blog
Employee turnover is inevitable – not many people stay with one company forever anymore.  People leave for all sorts of reasons, but the top reasons people leave a job are addressable like their relationship with their boss or feeling unchallenged or unappreciated.  TheBalance.com cites the “Top 10 ...


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Agilence User Forum Features Customer Case Studies, New Community ...

  • Maddy Moyer
  • 09.20.2016
  • Blog
Annual Agilence User Forum focuses on best practices to increase margin, reduce costs and drive operational efficiencies that improve the bottom line for top tier retailers and restaurants MOUNT LAUREL, NJ, September 20, 2016 – Agilence, Inc., the leader in cloud-based data analytics for retail and ...


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Dividing the Day to Multiply Operational Efficiency

  • Maddy Moyer
  • 09.14.2016
  • Blog
In the restaurant industry, dayparting is the practice of dividing the business day into several parts– Breakfast, Brunch, Lunch, Dinner etc. During these blocks of times, different menus are featured with items targeted toward that particular mealtime and/or demographic. Analysis of dayparts can ...


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Are E-Receipts Safe?

  • Laura Hills
  • 09.07.2016
  • Blog
Asking if we want a paper copy of our receipt is becoming the norm when we visit our favorite retailers and restaurants.  Our first reaction is to say ‘no thanks’ to a paper copy. We think of the environment and convenience – and honestly, who really revisits those multitude of coffee shop reciepts ...


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A Check Kiting Kingdom Comes Crashing Down

  • Eric Miller
  • 08.17.2016
  • Blog
Lately, we’ve been writing about retailers and restaurateurs contending with activities impacting profits such as losses from employee fraud and theft, inefficient operations, and noncompliance with corporate policies.  However, on June 23rd, 2016 a major fraud scandal hit close to home in nearby ...


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Understanding and Preventing Credit Card Chargebacks

  • Maddy Moyer
  • 08.11.2016
  • Blog
Every retailer has experienced shoplifting. While the impact of shoplifting has remained constant, the techniques in which these thieves masquerade as customers to walk off with merchandise has changed. Today, credit cards have become a prime channel for shoplifters to walk out with merchandise ...


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How to Thwart Restaurant Employee Theft: The ‘Wagon Wheel’ Scheme

  • Eric Miller
  • 08.04.2016
  • Blog
As a restaurateur, you’d like to believe that all of your employees are honest people.  While many of them are, industry surveys continue to indicate that most restaurants will experience some form of employee theft.  This could range from hourly employees snacking on French fries, or managers ...


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Tricks to Improve Profits for Back to School

  • Laura Hills
  • 07.27.2016
  • Blog
It may seem like summer just got started, but for most retailers the back to school shopping season is well underway. This season is shaping up to be no different than the others in recent memory, and by that I mean the trend of individual consumer habits are driving sales. “Retail’s balance of ...


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Turning Sweethearts into Productive Employees

Lately, we’ve been writing about some of the most common types of employee theft, as a part of our loss prevention education series, and our tips on how to identify and solve these issues.  Sweethearting ranks on the top 5 list of common employee theft practices. Sweethearting is the term used when ...


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Gotta Catch 'Em All

  • Maddy Moyer
  • 07.14.2016
  • Blog
With the newest release of Nintendo’s beloved Pokémon series, Pokémon Go, our office parking lot has turned into the latest and greatest hangout for techies, tweens, and everyone in-between. This has become a common occurrence for many other businesses across the United States.  For some, this game ...


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Agilence Featured in CIOReview for Exceptional Retail Technology

Data analytics and loss prevention leader recognized in retail technology special issue cover story MOUNT LAUREL, NJ—July 12, 2016 – Agilence, Inc., the leader in cloud-based data analytics and loss prevention solutions for retail and restaurant operations, today announced its feature in the July ...


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Data Driven Retail Transformation: An Idea Ahead of its Time

All employees who are tasked with supporting retail and restaurant operations are being challenged to assimilate and disseminate a wealth of information in the form of structured and unstructured data every day. The looming challenge is that the amount of data being generated by customers, vendors, ...


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5 Tips to Upsell for Profit

We’ve all been asked the closing questions as we conclude a purchase.  Do you need socks to go with the new sneakers?  Would you like to add a cookie to your order for only $.99?  Would you like the 3-year warranty for extended protection?


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'Building a Bank': Reduce Losses by Preventing Internal Fraud & Theft

Theft and fraud in retail and restaurants is widely considered a cost of doing business.  Internal fraud and organized theft led by employees are playing bigger roles. It’s estimated that 75% of employees have stolen from their employer at least once. 


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Agilence Announces New 20/20 Data Analytics™ Platform

New unified data analytics platform will drive insights across retail, restaurant and pharmacy operations MOUNT LAUREL, NJ, June 15, 2016 – Agilence, Inc., the leader in cloud-based data analytics and loss prevention solutions for retail and restaurant operations, today announced 20/20 Data ...


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Envisioning Data Driven Retail Transformation

Agilence was featured in the most recent version of CIO Review magazine where our CEO, Russ Hawkins, discussed the future of the retail industry and how data analytics will help retailers get to the next level of performance.  A excerpt from the article can be found below, and the full article ...


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Hibbett Sports Selects Retail 20/20 to Enhance Operations and Loss ...

Superior support and advanced functionality led to the switch from Oracle XBR® MOUNT LAUREL, NJ, June 07, 2016 – Agilence, Inc., the leading provider of SaaS-based data analytics solutions for retailers, today announced that Hibbett Sports has selected Retail 20/20™ to replace their existing ...


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Do you have time for Overtime?

  • Maddy Moyer
  • 06.01.2016
  • Blog
On May 18, 2016, President Obama and the United States Labor Secretary Thomas Perez endorsed the final ruling of the US Department of Labor (DOL) on the extended overtime and overtime pay regulations. Once in effect, this regulation will affect close to 4.2 million workers nationwide. Specifically, ...


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Au Bon Pain Deploys Agilence’s 20/20 Restaurant™ Data Analytics and ...

Ability to drive operational efficiencies to increase revenues and margins key to selection MOUNT LAUREL, NJ, May 23, 2016, – Agilence, Inc., the leading provider of SaaS-based data analytics solutions for restaurant operators, today announced that Au Bon Pain, the bakery café chain, has selected ...


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Agilence Launches 20/20 Restaurant™ For The Food & Beverage Market

New application specifically designed to help restaurant operators reduce losses and solve operational problems MOUNT LAUREL, NJ, May 17, 2016 – Agilence, Inc., the leader in SaaS-based data analytics solutions for retail operations and loss prevention, today announced software designed to support ...


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Mother Knows Best, But you can too

  • Maddy Moyer
  • 05.06.2016
  • Blog
Spring is in full swing and the holidays are lining up. It seems as though we just celebrated Easter, and now Mother’s Day is just around the corner. Soon enough our offices will close for Memorial Day, and shortly after dad’s everywhere will be playing golf as we celebrate Father’s day. With each ...


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Agilence Announces Partnership with Sears Holdings

Mount Laurel, NJ, May 4, 2016 – Agilence Inc., the leading provider of SaaS-based data analytics solutions is proud to announce its newest partnership with Sears Holdings Corporation’s Asset & Profit Protection unit.  SHC APP will utilize the Retail 20/20 platform as its next generation analytics ...


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3 Ways to Leverage Mobile Technology (part 2)

  • David Lim
  • 04.07.2016
  • Blog
Leveraging mobile technology is not only limited to consumer behavior.  Taking advantage of mobile allows you to access information from virtually anywhere in the world, providing valuable insight almost instantly.  In the past investigators would be confined to a desk, sorting through large of ...


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Spring is in the air

  • Adam Creamer
  • 03.31.2016
  • Blog
Depending on which part of the country you live in you either had a rough winter, or a mild season.  Regardless of what you went through over the last few months spring is finally in the air, which is good news for retailers.


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3 Ways to Leverage Mobile Technology (Part 1)

  • David Lim
  • 03.18.2016
  • Blog
Today, we live in a world where cellphones have become a necessity in our lives.  According to research by Google, 68% of cellphone users say they check their phone within 15 minutes of waking up and 87% of millennials have their phone by their side 24/7.  Consumer behaviors are quickly becoming ...


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4 things to keep in mind when looking for a data analytics application

  • Adam Creamer
  • 03.09.2016
  • Blog
Recently there was a poll in the NRF SmartBrief that asked a simple question: how satisfied are you with the analytic tools you have in place?


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Getting the Best from BI

Recently our own Derek Rodner was asked to participate in a discussion about best practices surrounding Business Intelligence and Data Analytics applications in the retail space.  The discussion became the basis of an article in Innovative Retail Technologies.  A snippet of the article can be found ...


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Belgium Based ZEB Jeans Selects Retail 20/20™ from Agilence

Ease of use and advanced functionality were key factors in decision


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Russ Hawkins Sits Down with NJ Tech Weekly to Discuss the Past, ...

New Jersey Tech Weekly recently sat down with our own CEO Russ Hawkins as part of their "Companies to Watch in 2016" series.  Throughout the interview, Russ discusses the history of Agilence, some recent success stories, and the bright future ahead.  The full article can be found at NJ Tech ...


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Stay ahead of unstoppable retail trends

  • Adam Creamer
  • 02.12.2016
  • Blog
  We are just about half way through the first quarter of 2016 and things have been relatively quiet in the retail industry so far, at least compared to the end of 2015.  This calm period won’t stick around for long, though.  Consider it the calm before the storm, because 2016 will be the most ...


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Raoul Ricard Joins Agilence, Inc. as Vice President of Strategy & ...

Founder of XBR joins Agilence to take lead on strategy and improve company growth


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37 Retailers choose Agilence in 2015

20/20 solution hits its stride in 2015 with advanced functionality and ease-of-use unmatched by rivals 


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Agilence, Inc. Fuels Growth with $6 Million in New Funding

The latest financing led by Arrowroot Capital will be used to support product development, sales, and marketing


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Shoppers World Deploys Retail 20/20 from Agilence, Replacing XBR

Automated alerts and unparalleled reporting capabilities were factors in making the switch


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Getting in the Holiday Spirit

  • Adam Creamer
  • 12.22.2015
  • Blog
   


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How to Make the Most of Post-Holiday Lull

  • Tim Lyons
  • 12.16.2015
  • Blog
While the holiday shopping season is a goldmine for retailers, the month or two after can feel like a dead-zone. The momentum built during the peak of holiday shopping doesn’t over flow to the New Year as easily as retailers would like. January is without a doubt, a much slower month than the ...


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Final Stretch for the 2015 Holiday Shopping Season

  • Tim Lyons
  • 12.10.2015
  • Blog
The 2015 holiday shopping season is already off to a record breaking start and it’s only going to get crazier. With the Jewish holiday of Hanukkah in full swing and Christmas only two weeks away, shoppers are feeling the pressure to make buys and find the best deals possible. Holiday shopping seems ...


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Post-Thanksgiving Weekend Wrap Up

  • Tim Lyons
  • 12.03.2015
  • Blog
While large amounts of people were enjoying turkey tableside with friends and family, an amount equally as large were getting a head start on their holiday shopping, taking full advantage of early Black Friday deals.  Millions of people trekked to their favorite stores as well as to the web to find ...


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17 Former XBR Customers to Deploy Retail 20/20 Through The Zellman ...

The strategic partnership between Agilence and The Zellman Group will convert multiple retailers to the 20/20 data analytics solution


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Thanksgiving Fun Facts

  • Tim Lyons
  • 11.24.2015
  • Blog
In the honor of Thanksgiving this week, here are some quick facts about this historic holiday and what it means to this great nation. You can share what you learned here around the dinner table this Thursday and maybe impress some family members with your Turkey Day knowledge!


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Black Friday Predictions and Hot Items

  • Tim Lyons
  • 11.17.2015
  • Blog
The fall season has been flying by and we are already half way through the month of November which means two things: Thanksgiving, and more importantly Black Friday are only a week away. It may be hard to believe that these two big events are only days away but they are, which means the peak of the ...


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Holiday Hiring and Identifying Nepotism Easily

  • Tim Lyons
  • 11.10.2015
  • Blog
When the holiday season begins to fire up typically in early September, retailers look to gain extra help to accommodate the increase in customer traffic from the extremely hectic holiday shopping season. Retailers not only prepare inventory, new marketing plans and planned promotions, but they ...


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Retailers to Expect a Very Digital Holiday Season

  • Tim Lyons
  • 11.04.2015
  • Blog
While many shoppers will take to brick & mortar stores to complete their shopping for friends and loved ones this holiday season, an increasing trend will be evident for retailers when it comes to revenue generated from digital spending. Consumer spending will look a tad different this year as ...


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The Top 5 Mistakes You Don’t Want To Make After a Data Breach

  • Tim Lyons
  • 10.28.2015
  • Blog
It seems as though in modern times, it’s no longer if your organization gets breached but rather when. Since this is a sensitive issue as of late, being prepared may seem daunting since you never really know if your organization is fully protected from possible breaches.


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Halloween Trends of 2015

  • Tim Lyons
  • 10.20.2015
  • Blog
With Halloween being only two weeks away, many consumers are rushing to the shelves to find last minute deals on costumes for their eager trick or treating children and maybe one for their own Halloween themed parties. One thing known for sure is that this holiday means big business for retailers ...


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Tis the season to…….Recall?!

  • Adam Creamer
  • 10.12.2015
  • Blog
Using Retail 20/20 to Help with Recalls The final quarter of the year is typically defined by the holiday season, but this year it’s starting to become defined by recalls.  It seems as though a new recall is being announced every day, with more popular brands being affected at every turn, such as ...


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Organized Retail Crime- What It Means For Retailers

  • Tim Lyons
  • 10.06.2015
When talking about retail stores, their inventory and their bottom line, there isn’t a type of crime that plagues the industry more than organized retail crime (38% of all losses come from ORC or shoplifting). The National Retail Federation recently conducted their 11th annual Organized Retail ...


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Agilence Marks the Conclusion of another Successful User Forum

100 percent growth in attendance year over year signifies the increasing interaction of the Agilence Community MOUNT LAUREL, NJ, September 30, 2015 – Agilence, Inc., the leading provider of cloud-based reporting solutions for operations and loss prevention, today announced the successful conclusion ...


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2015 Agilence User Forum Concludes With Major Success in Philadelphia

  • Tim Lyons
  • 09.29.2015
  • Blog
It was a beautiful two days in the middle of Philadelphia as members of the Agilence family funneled into the Laureates Conference Center within the Franklin Institute to embark on a fun filled agenda of activities and meetings. The event helped to foster a community of sharing and learning for the ...


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The Benefits of SaaS

  • Tim Lyons
  • 09.22.2015
  • Blog
While some companies in the market place are cautiously moving towards the cloud and finding it a little tough to let loose the grips of on premise hosting, many others are rushing to that “white thing in the sky” as it offers lots of benefits to do so.  The growth areas on the horizon for the SaaS ...


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EMV Deadline Set For October 1st

  • Tim Lyons
  • 09.15.2015
  • Blog
The EMV deadline for credit cards is in its final two weeks (OCT 1st) before it’s due to take full effect throughout the United States. Although the deadline is only thirteen business days away, many retailers, merchants and businesses will not be ready to accommodate consumers and their EMV smart ...


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RECIPE FOR SUCCESS Post Labor Day Weekend 

  • Tim Lyons
  • 09.09.2015
  • Blog
Well, it’s officially over. I don’t mean the drought, the hot weather or the hurricanes but the unofficial end of summer has arrived. Hopefully you enjoyed the long weekend away from the office taking in some sun or maybe a dip in a pool or ocean. It was a perfect weekend to celebrate the end of a ...


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Price Checks and the Customer Experience

  • Tim Lyons
  • 09.01.2015
  • Blog
Retailers are always looking for ways to be more efficient, cut costs and improve margins. For many companies, they are employing a holistic approach to data analytics to identify the potential areas of improvement.  In most cases, the burden of carrying out these data analyses falls on the Loss ...


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Tax Holidays

  • Adam Creamer
  • 08.26.2015
  • Blog
State Tax Holidays In a recent article by the NRF about this year’s slowing pace of back to school shopping, it stated a few reasons as to why the shopping has slowed compared to this time last year. One reason that seemed more interesting than any other is the waiting for state tax holidays to ...


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Making the Most Out of the Shopper Experience

  • Adam Creamer
  • 08.18.2015
  • Blog
Making the Most Out of the Shopper Experience What retailers are doing with virtual technology…


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Agilence Named To the Top 100 Analytics Startups of 2015

Mattermark notes Agilence as a top 100 Analytics startup for 2015 thanks in part to the success of 20/20™ Data Analytics MOUNT LAUREL, NJ, August 17, 2015 – Agilence, Inc., the leading provider of cloud-based data analytics reporting solutions for operations and loss prevention, today announced ...


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Agilence Named to the Top 100 Analytics Startups

We are all proud to announce that Agilence has been named to the top 100 analytics startups of 2015! The list was compiled by Mattermark, who used their own analytics software to analyze over one million private companies in the US. The software used to create this list took things such as customer ...


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Tips on How to Enjoy Your PTO and Not Fret over Work

  • Adam Creamer
  • 08.10.2015
  • Blog
Tips on How to Enjoy Your PTO and Not Fret over Work As the month of August begins to unfold, many will use their PTO to enjoy the remaining few weeks of summer before the warm weather slowly turns to a brisk chill of fall. We’re not there yet though! When you leave the office to have some fun in ...


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2015 Holiday Planning Playbook Review and Tips

  • Adam Creamer
  • 08.04.2015
  • Blog
2015 Holiday Planning Playbook Review and Tips As stores across the nation begin to fill their shelves with winter holiday items (some are already well underway), many retailers are finalizing their different strategies to make the upcoming holiday season the most successful to date. While some are ...


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What is With This Weather?

  • Adam Creamer
  • 07.29.2015
  • Blog
What is With This Weather? We’re going a little lighter this week, and talking about how retailers just can’t catch a break with weather this year. On a day where I saw this is my weather app:


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Brick and Mortar is Alive and Kicking

  • Adam Creamer
  • 07.24.2015
  • Blog
Brick and Mortar is Alive and Kicking If you are like me, you would think going to brick & mortar stores are becoming more a shadow in the past than a light to the future, but a new study has revealed that going to physical stores is still the popular choice among consumers. In a recent study ...


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Alan Semel Joins Agilence, Inc. as Senior Director of Sales

The former VP of Sales for Micros XBR joins Agilence to support growth efforts MOUNT LAUREL, NJ, July 21, 2015 – Agilence, Inc., the leading provider of SaaS-based reporting solutions, today announced that Alan Semel will join Agilence as Senior Director of Sales. Semel has over 25 years of ...


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It’s Christmas in July!

  • Adam Creamer
  • 07.16.2015
  • Blog
It’s Christmas in July! Well, not really. It’s more like Thanksgiving weekend in July. Regardless of what you want to call it Amazon’s Prime Day has kicked off a very interesting trend that just may help save the summer for retailers across the nation. Now I know that from a consumer perspective ...


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Back-to-School Season is Changing

  • Adam Creamer
  • 07.09.2015
  • Blog
Back-to-School Season is Changing Another Independence Day is officially behind us, which means back to school season is now in full swing. You read that right, back to school season is here and this one will be very different than the rest. New trends and shopping habits are poised to have a major ...


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2015 first half review and second half outlook

  • Adam Creamer
  • 07.01.2015
  • Blog
2015 First Half Review and Second Half Outlook Well, it’s officially the first day of the second half, so what better time to review the half year gone and the half year ahead. The beginning of 2015 was interesting to say the least. Many unexpected challenges arose that forced all retailers to bob ...


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NRF Protect Recap

  • Adam Creamer
  • 06.26.2015
  • Blog
NRF Protect Recap There are some great things happening here at Agilence, and I think that shown through at this year’s NRF Protect show. Traffic was the best in years, conversations were focused on advancing the industry, and technologies are reaching a point where big things are on the horizon ...


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Understanding the Difference Between Men and Women (When Shopping)

  • Adam Creamer
  • 06.19.2015
  • Blog
I’ve said it many times in this blog…the retail environment is changing as we know it. This time around we are talking about a topic that has been puzzling retailers for quite a few year now, the male shopper. Ever since the beginning of retail many have considered women to be the key shopper, and ...


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Looking ahead to NRF Protect

  • Adam Creamer
  • 06.12.2015
  • Blog
Looking ahead to NRF Protect It’s June, which means we are just a couple of weeks away from the first annual NRF Protect show!! I know, I know, this isn’t the first annual loss prevention focused show the NRF runs, but it is the first year with a new name and a new attitude. The way this show is ...


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5 Questions About Reporting Applications Answered

  • Adam Creamer
  • 06.04.2015
  • Blog
5 Questions about Reporting Applications Answered   In recent years a lot has changed in the reporting space. More data and better technology has brought the need for reporting tools to many retailer’s minds, which of course causes questions to be raised. In an effort to help you understand the ...


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Don’t let legacy reporting tools slow you down

  • Adam Creamer
  • 05.29.2015
  • Blog
Don’t let Legacy Reporting Tools Slow you Down As a loss prevention professional you are dealing with more types of fraud than ever before. On top of this the data streams you have to analyze are constantly growing in size and complexity, putting a strain on your department’s effectiveness. In a ...


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4 Staples of Summer that will Boost Retail

  • Adam Creamer
  • 05.21.2015
  • Blog
4 Staples of Summer that will Boost Retail The official start of summer may still be a month away (June 21), but Memorial Day is right around the corner which means that barbecues, beach trips, and baseball will re-enter the nation’s lexicon as we all prepare for the warmer months and outdoor ...


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2015 Severe Summer Weather Preparations

  • Adam Creamer
  • 05.13.2015
  • Blog
2015 Severe Summer Weather Preparations Hurricane Season doesn't technically start until June 1, but with the first tropical storm already under our belts this is as good a time as any to plan for the season ahead. Most of the early predictions have this being one of the quietest seasons in ...


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A Look Back at RILA AP 2015

  • Adam Creamer
  • 05.06.2015
  • Blog
A Look Back at RILA AP 2015 Yet another RILA Asset Protection show is behind us and I must admit, it is one of the best shows we’ve ever had. Traffic to the booth was great, retailers were very engaging and upbeat the entire show, and the sessions were all grounded in current trends and practices ...


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Looking Forward to RILA Asset Protection 2015

  • Adam Creamer
  • 04.29.2015
  • Blog
Looking Forward to RILA Asset Protection 2015 We are just a few days now from heading down to sunny Florida for the RILA Asset Protection Conference, and I have to say that all of us here at Agilence are looking forward to the trip. The RILA AP show has really come into its own over the last few ...


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What will loss prevention look like in 25 years?

  • Adam Creamer
  • 04.22.2015
  • Blog
What will Loss Prevention look like in 25 Years? Last week I made a few predictions about the future of retail by analyzing current technologies and trends. For this week’s post I’m taking some of those predictions and looking at their impact on loss prevention. Just like anything else in this ...


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What Will Retail look like in 25 Years?

  • Derek Rodner
  • 04.16.2015
  • Blog
Predicting the future can be very difficult, and when you're trying to predict the future for an industry that is becoming increasingly reliant on technology it can seem downright impossible. Part of the reason it’s so difficult to predict the future is because you are constrained by the limits of ...


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5 Benefits of Using a Modern Reporting Solution for Retailers

  • Adam Creamer
  • 04.09.2015
  • Blog
5 Benefits of Using a Modern Reporting Solution for Retailers Throughout the history of retail, reporting solutions were typically only used for one of two things: sales analysis, or loss prevention. This is mainly because the only source of data for quite some time was the point-of-sale. These ...


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6 Effects Spring has on Retailers

  • Adam Creamer
  • 03.25.2015
  • Blog
6 Effects Spring has on Retailers Thankfully for many of us – especially those of us here in the north east – warmer weather is on the horizon. Spring weather seems to have a positive effect on everything, especially retail. Because of this we have been counting the effects spring has on retailers, ...


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Using Employee Feedback to help with Loss Prevention

  • Adam Creamer
  • 03.19.2015
  • Blog
Using Employee Feedback to help with Loss Prevention As many retailers know, feedback can be a powerful tool. You could make an argument that feedback should be one of the tools that every retailer should be using. But what makes feedback so special? When done properly it gives you a great idea of ...


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A Look Back at FMI Asset Protection 2015

  • Adam Creamer
  • 03.13.2015
  • Blog
A Look Back at FMI Asset Protection 2015 Another year, and another FMI Asset Protection show is behind us. Agilence has been attending this show for years now but this was my first time at the event, and I must say that I’m impressed. It’s just the right size and atmosphere for a show like this. ...


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Agilence receives 4.3 million in new funding to support growth ...

Subscriber growth and product development to be supported by new financing MOUNT LAUREL, NJ, March 11, 2015 – Agilence, Inc., the leading provider of SaaS based next-generation exception reporting solutions for retail loss prevention and operations, today announced that it has received $4.3 million ...


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Merging Visibility With Functionality

What happens when a mid-western grocery chain decides to rethink how they handle loss prevention? Liz Parks of STORES Magazine wrote a piece on this topic in the most recent issue of the publication. The article focuses on Coborn's, a customer of Agilence, and tells the story of how they ...


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4 Tools Every Retailer should be Using

  • Raoul Ricard
  • 03.06.2015
  • Blog
Technically speaking, you only need four things to be a retailer: some goods to sell, a channel to sell those goods, a method of promoting those goods, and someone to buy those goods. 30, 40, and 50 years ago these were really all you needed to have a successful business. But in today’s world, ...


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The Balance Between Loss Prevention and Customer Service

  • Adam Creamer
  • 02.20.2015
  • Blog
The Balance Between Loss Prevention and Customer Service For centuries the core retail experience has remained the same. Sure, technologies like the shopping cart, the bar code, and the electronic cash register have made the process easier and more efficient over the years, but the core experience ...


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Price Chopper Supermarkets Selects Exception Reporting Solution ...

The Golub Corporation will be deploying Retail 20/20 in the cloud to provide valuable store-level insight MOUNT LAUREL, NJ, February 19, 2015 – Agilence, Inc., the leading provider of cloud-based exception reporting solutions, today announced that Price Chopper will deploy Retail 20/20 ...


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Agilence reports record year for Retail 20/20 Exception Reporting

Extraordinary customer growth and new product features lead to wide adoption of SaaS-based exception reporting solution MOUNT LAUREL, NJ, February 12, 2015 – Agilence, Inc., the leading provider of next-generation exception reporting solutions for retail loss prevention and operations, today ...


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5 Things to Keep in Mind for the EMV Update

  • Adam Creamer
  • 12.18.2014
  • Blog
5 Things to Keep in Mind for the EMV Update Whether you’re preparing for it or not, chip and pin is upon us. The credit card fraud liability shift is coming in October of 2015, and the threat of this liability shift is enough to get most retailers thinking about updating their systems to be EMV ...


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Black Friday and Cyber Week Analysis

  • Adam Creamer
  • 12.05.2014
  • Blog
Black Friday and Cyber Week Analysis It official, the holiday shopping season is no longer what it used to be. The biggest shopping weekend of the year has come and gone, and the early figures are much lower than anticipated. In years past this may have been a warning sign for a poor holiday ...


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Holiday Shopping Season 2014 Predictions

  • Adam Creamer
  • 11.11.2014
  • Blog
Holiday Shopping Season 2014 Predictions It’s safe to say that 2014 has been a roller coaster year. Periods of economic uncertainty, job growth, increases in disposable income, and the occasional winter storm led to many ups and downs throughout the year. Because of this volatility the 2014 holiday ...


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Holiday Shopping Season 2014: Merchandising Tips and Trends

  • Adam Creamer
  • 10.29.2014
  • Blog
Holiday Shopping Season 2014: Merchandising Tips and Trends As technology and shopping habits continue to evolve, it’s becoming more important to market and merchandise consistently among every channel. You could have the best promotions in the world, but if you aren’t effectively promoting each of ...


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Holiday Shopping Season 2014: Improving the Shopping Experience

  • Adam Creamer
  • 10.16.2014
  • Blog
Holiday Shopping Season 2014: Improving the Shopping Experience In the past, you probably didn’t have to do a whole lot to have a successful holiday season as a retailer (provided your definition of success is an increase in sales, even if minuscule). However, in today’s world simply sticking with ...


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Coborn's Incorporates Cloud-Based Exception Reporting Solution to ...

The employee-owned grocer will utilize Retail 20/20 to improve in-store operations throughout their 120 plus locations MOUNT LAUREL, NJ, October 7, 2014 – Agilence, Inc., the leader in cloud-based exception reporting solutions, today announced that Coborn’s will deploy the Retail 20/20 exception ...


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Holiday Shopping Season 2014: 5 Tips for Loss Prevention

  • Adam Creamer
  • 10.03.2014
  • Blog
Holiday Shopping Season 2014: 5 Tips for Loss Prevention The holiday shopping season is the busiest time of year for retailers. This increase in traffic and sales often means that loss prevention departments across the country kick things into high gear in order to stay on top of shrink. To help ...


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Hy-Vee to Utilize Agilence's Reporting Solution Retail 20/20 to ...

The employee-owned grocer will be using Retail 20/20 in place of the XBR tool MOUNT LAUREL, NJ, September 30, 2014 – Agilence, Inc., the leader in cloud-based exception reporting solutions, today announced that Hy-Vee will deploy Retail 20/20 exception reporting to improve operations and reduce ...


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Holiday Shopping Season 2014: Trends that Took Off

  • Adam Creamer
  • 09.25.2014
  • Blog
Holiday Shopping Season 2014: Trends that Took Off  


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Looking Back at the First Retail 20/20 User Forum

  • Adam Creamer
  • 09.18.2014
  • Blog
Looking Back at the First Retail 20/20 User Forum The first ever Retail 20/20 User Forum has come and gone, and it’s safe to say the event was a great success. Our customers came together to share ideas, swap business cards, and have some fun. The theme of the event, which was influenced by the ...


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Interesting Pie Charts

  • Adam Creamer
  • 09.05.2014
  • Blog
Interesting Pie Charts


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Holiday Shopping Season 2014: Key Days

  • Adam Creamer
  • 08.22.2014
  • Blog
Holiday Shopping Season 2014: Key Days  


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Holiday Shopping Season 2014: Early Outlook

  • Adam Creamer
  • 08.06.2014
  • Blog
Holiday Shopping Season 2014: Early Outlook Ah, we’re heading into the dog days of summer which means parents are thinking about back to school, families are thinking about taking one last vacation, and retailers are thinking about the holidays. That’s right, it may only be August but the holiday ...


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Start-up Leaders Share how Philly Gives Them a Boost

Last week the University City Science Center in Philadelphia hosted the sixth annual RAIN (Regional Affinity Incubation Network) Conference. The focus of the conference is to brainstorm ideas on how to make the Philadelphia region a next generation innovation hub. One of the highlights of the event ...


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Back to School Season Outlook

  • Adam Creamer
  • 07.18.2014
  • Blog
Back to School Season Outlook It seems like not that long ago students nationwide were busy wrapping up the school year and preparing for summer activities, and yet here we are with back to school shopping kicking into gear. The back to school season may not be the sexiest shopping season, but it ...


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What Does Agilence Do?

  • Adam Creamer
  • 07.18.2014
  • Blog
Earlier this year at the RILA Asset Protection Conference our very own Derek Rodner along with Jon Grander, VP of Asset Management at the Brown Shoe Company, sat down with the EyeOnLP team to discuss what Agilence does, and how we work with our clients to provide them the best reporting solution ...


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New Art in the Office

  • Adam Creamer
  • 07.08.2014
  • Blog
New Art in the Office The reporting tool within Retail 20/20 has been at the core of the solution since its inception. It has also been at the core of the marketing campaigns surrounding our exception reporting application. I’m sure you’ve heard the phrases “intuitive user interface,” “simple drag ...


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NRF Loss Prevention 2014 Recap

  • Adam Creamer
  • 06.17.2014
  • Blog
NRF Loss Prevention 2014 Recap The NRF Loss Prevention Conference & Expo, the largest trade show in the LP space, has come and gone. This vibe surrounding this year’s show was different than in years past; the days of worrying about the economy, trying to stay alive, and wondering what tomorrow ...


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What does the future of brick and mortar retail look like?

  • Adam Creamer
  • 05.30.2014
  • Blog
What does the future of brick and mortar retail look like? Many seem to have their own idea of what the future holds, and while everyone’s ideas may be different they all revolve around a common theme … omni-channel. There are multiple ways to attack omni-channel retailing, and how far you decide ...


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5 Staples of Summer Retailers Can Look Forward To

  • Adam Creamer
  • 05.14.2014
  • Blog
5 Staples of Summer Retailers Can Look Forward To After a particularly brutal winter, and an interesting spring – just look at certain areas of Colorado that saw nearly three feet of snow one weekend, then 80 degrees the next – summer is finally on the horizon. Now the weather outlook for summer ...


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The Great Atlantic & Pacific Tea Company Selects Retail 20/20 to ...

A&P will deploy Retail 20/20 in an effort to drive lower shrink across their chain MOUNT LAUREL, NJ, May 6, 2014– Agilence, Inc., the leading provider of cloud-based exception reporting solutions, today announced that A&P has selected Retail 20/20 to enhance their chain-wide effort to reduce shrink ...


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It Looks Like Mom Will Save the Day

  • Adam Creamer
  • 04.30.2014
  • Blog
It Looks Like Mom Will Save the Day Traditionally early spring is one of the busiest shopping seasons of the year, besides the winter holidays of course. Spring is the time when some people flock to winter clearance sales, and others begin preparing for the summer months by purchasing new wardrobes ...


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Agilence Announces New Automated Compliance Module for Retail 20/20

Enables automated notification of exception events and provides workflow tools for compliance MOUNT LAUREL, NJ, April 8, 2014 – Agilence, Inc., the leader in cloud-based exception reporting solutions for retail, today announced the release of ACT, Automated Compliance Tool, for Retail 20/20. ACT ...


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Agilence Reporting Solution Performs Beyond Expectations for Super ...

After selecting Retail 20/20, Super King Markets has seen results beyond the point of sale MOUNT LAUREL, NJ, April 3, 2014 – Agilence, Inc., the leader in cloud-based exception reporting solutions for retail loss prevention and operations, today announced that Los Angeles based grocer Super King ...


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Next-Gen Exception Reporting Looks A Lot Like Business Intelligence

If you subscribe to the Integrated Solutions for Retailers magazine, you may have noticed an article in the back of the February issue by Derek Rodner. The piece, titled "Next-Gen Exception Reporting Looks A Lot Like Business Intelligence" discusses the origins of EBR tools, and how new solutions ...


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Agilence, Inc. Announces Hiring Push in All Departments to ...

New customer engagements continue to drive significant growth MOUNT LAUREL, NJ, March 6, 2014 – Agilence, Inc., the leader in next generation exception reporting solutions for retail loss prevention and operations, today announced record results and the acceleration of their business plan. With the ...


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20/20 Vision in a Blurry World

  • Adam Creamer
  • 02.19.2014
  • Blog
20/20 Vision in a Blurry World When it comes to retail loss prevention, reports are the center of the universe. They provide the data needed to spot exceptions, gather evidence, and start an investigation. The process of analyzing reports has been an industry standard for decades now, and we think ...


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Spread the Love this Valentine's Day

  • Adam Creamer
  • 02.14.2014
  • Blog
Spread the Love this Valentine's Day Happy Valentine’s Day! Historically today is the day when many individuals plan something romantic for their significant others, while also reminding family and friends that they care about them. However, this year is a little different. Thanks to a relentless ...


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Redner’s Markets Deploys Retail 20/20 Exception Reporting Solution ...

Employee-owned, regional supermarket chain deploys solution for maximum visibility into store operations spanning 44 warehouse markets and 18 quick shoppes MOUNT LAUREL, NJ, February 10, 2014– Agilence, Inc., the leading provider of cloud-based exception reporting solutions, today announced that ...


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Brookshire Grocery Company Deploys Retail 20/20

Texas based grocer selects cloud-based exception reporting solution from Agilence MOUNT LAUREL, NJ, January 28, 2014 – Agilence, Inc., the leader in cloud-based exception reporting solutions, today announced that Brookshire Grocery Company has deployed Retail 20/20 exception reporting to reduce ...


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Brown Shoe Company Deploys Retail 20/20 Exception Reporting Solution ...

Business Intelligence for Loss Prevention and Operations Key to Selection MOUNT LAUREL, NJ, January 22, 2014– Agilence, Inc., the leading provider of cloud-base exception reporting solutions, today announced that Brown Shoe Company has selected Retail 20/20 to replace their legacy exception ...


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Holiday Refund Fraud Prevention Tips

  • Adam Creamer
  • 12.11.2013
  • Blog
Holiday Refund Fraud Prevention Tips The “holiday returns season” typically encompasses most of January. This is the time of year when people return the sweaters that don’t fit, the ties they don’t like, and the knick-knacks they will never use. When it comes down to it these aren’t the returns you ...


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NSC Wholesale Holdings, LLC Deploys Retail 20/20 Exception Reporting ...

NSC Wholesale Holdings, LLC, doing business as National Wholesale Liquidators Stores Engages Agilence’s Retail Analytics Team to drive shrink reduction MOUNT LAUREL, NJ, October 30, 2013 – Agilence, Inc., the leading provider of cloud-base exception reporting solutions, today announced that NSC ...


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Black Friday by the Numbers

  • Adam Creamer
  • 12.04.2013
  • Blog
Black Friday by the Numbers Historically Black Friday is the biggest shopping day of the year, and this year looks no different. Sales figures for physical stores on Black Friday suggest that purchases were actually down, however more people than ever decided to battle the crowds this year. How can ...


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Black Friday Preview

  • Adam Creamer
  • 11.20.2013
  • Blog
Black Friday Preview With the holiday shopping season well underway for many, it’s hard to believe that Black Friday is still over a week away. This day of shopping may have lost some of its luster, but it’s still the single busiest shopping day of the year. To help prepare for this day many ...


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A Look Ahead at 2014 - Mobile Part 2

  • Adam Creamer
  • 11.04.2013
  • Blog
A Look Ahead at 2014 - Mobile Part 2 Mobile POS And of course no discussion about mobile would be complete without mentioning mobile payments and mobile point of sale. Mobile POS has been a hot topic for some time now. Many predicted that 2013 would be the year where mobile POS boomed, but instead ...


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2013 Black Friday Loss Prevention Tips

  • Adam Creamer
  • 10.28.2013
  • Blog
2013 Black Friday Loss Prevention Tips Black Friday, retail’s favorite day of the year. This is the day when sales skyrocket, catapulting retailers into the black. Unfortunately for many, this is also the day when shrink and loss skyrocket as well. Some of the issues that cause this shrink can be ...


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A Look Ahead at 2014 - Mobile

  • Adam Creamer
  • 10.23.2013
  • Blog
A Look Ahead at 2014 - Mobile Mobile Apps


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A Look Ahead at 2014 - Retail Makeovers

  • Adam Creamer
  • 10.16.2013
  • Blog
A Look Ahead at 2014 - Retail Makeovers In Store


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A Look Ahead at 2014 - Augmented Reality (Part 2)

  • Adam Creamer
  • 10.07.2013
  • Blog
A Look Ahead at 2014 - Augmented Reality (Part 2) Magic Mirror


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A Look Ahead at 2014 - Augmented Reality

  • Adam Creamer
  • 10.02.2013
  • Blog
A Look Ahead at 2014 - Augmented Reality The calendar may have just rolled over to October, but 2014 will be here before you know it. We decided to take a look at the current state of retail, and spot trends that will flourish in 2014. What we ended up with is a series of posts that will run ...


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5 Tips for Loss Prevention This Holiday Season

  • Adam Creamer
  • 09.25.2013
  • Blog
5 Tips for Loss Prevention This Holiday Season Ah, it’s the middle of fall which means the holiday shopping season is here…wait, what? That’s right ladies and gentleman, the 2014 shopping season has started earlier than ever as retailers jockey for position on shopper’s lists. Along with the joyful ...


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You Can't Fix Stupid

  • Adam Creamer
  • 09.20.2013
  • Blog
You Can't Fix Stupid Loss prevention can be a stressful industry at times. We see the worst in people, and spend much of our time trying to stop would-be thieves from affecting our stores. Dealing with thieves is never a good thing, and can often be very dangerous. However, every once and awhile ...


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Case of the Month: Shedding the Pounds

  • Adam Creamer
  • 09.18.2013
  • Blog
Case of the Month: Shedding the Pounds An associate, identified by an Analyst from Agilence Professional Services, was found ringing up lunch for another associate at a severely discounted cost. The video log showed the cashier scan in a food product for the other associate for one price. ...


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Don't Be Afraid of the Mobile Revolution: 5 Ideas to Help You Embrace ...

For some retailers the word "mobile" is becoming a bad word. We here at Agilence think that retailers who have been hesitant to jump on the mobile payments bandwagon should embrace it rather than fight it. Because of this our very own Derek Rodner, VP of Product Strategy wrote an article for ...


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Spencer Gifts, LLC Selects Agilence for Exception Reporting

Retail 20/20™ exception reporting solution to provide visibility to all Spencer Gifts and Spirit Halloween locations MOUNT LAUREL, NJ, September 10, 2013 – Agilence, Inc., the leading provider of cloud-based exception reporting solutions, today announced that Spencer Gifts, LLC will deploy Retail ...


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The Increase of Internal Fraud Over Time

  • Adam Creamer
  • 09.09.2013
  • Blog
  The Increase of Internal Fraud Over Time When it comes to shrink, the first thing that comes to mind for many is shoplifting and organized retail crime. As loss prevention professionals, though, we understand that this just isn't the case. Every year the National Retail Security Survey reminds us ...


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5 Ways Retailers Can Market To Generation Y

  • Adam Creamer
  • 08.19.2013
  • Blog
5 Ways Retailers Can Market To Generation Y How to get my business


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Hurricane Season Tips for Retailers

  • Adam Creamer
  • 08.07.2013
  • Blog
Hurricane Season Tips for Retailers Summer has come to an end and you know what that means…it’s hurricane season. This is nothing new to the retail industry or any industry for that matter, but last year’s weather was a little different. Between Hurricane Isaac, Super Storm Sandy, and the multiple ...


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3 Tips: Unplugging Yourself While on Vacation

  • Adam Creamer
  • 08.02.2013
  • Blog
3 Tips: Unplugging Yourself While on Vacation Saturday. Whether you have the day off, or are taking a summer vacation Saturdays are designed to unwind and recharge. Yet, so many people spend time checking emails and doing work on this day of relaxation. Our advice, unplug yourself from work and ...


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Case of the Month: There’s a Fox in the Henhouse

  • Adam Creamer
  • 07.26.2013
  • Blog
Case of the Month: There’s a Fox in the Henhouse A shift manager for an Agilence Professional Services client thought she found a sly way to make a quick buck by conducting fraudulent refunds. The manager used a generic operator number shared by others to perform fraudulent refunds. The items she ...


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The Future of Shopping Cart Technology

  • Adam Creamer
  • 07.19.2013
  • Blog
The Future of Shopping Cart Technology It’s fairly common knowledge that shopping carts are an absolute necessity for large retailers and supermarkets; but let’s face it, shopping cart technology has remained the same for decades now. Yes there are some newer variations like the cozy coupe carts ...


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Back to School Tips for Retailers

  • Adam Creamer
  • 07.17.2013
  • Blog
 


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Agilence and Exacq Announce Integration of Retail 20/20 Exception ...

Exacq Announces Integration of Retail 20/20 from Agilence with exacqVision Video Management System Latest partnership provides retail loss prevention and operations teams with a single solution to reduce fraud and inefficiencies Mount Laurel, NJ (July 9, 2013)—Exacq Technologies, a leading ...


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Benefits of Google+ for Retailers

  • Adam Creamer
  • 07.01.2013
  • Blog
Benefits of Google+ for Retailers When you think of social media Facebook, Twitter, Pinterest, Instagram, and LinkedIn are probably the first sites that come to mind, and rightfully so. These are the juggernauts of the social media world. This list is not complete though, it’s missing the second ...


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NRF LP 2013 Recap

  • Adam Creamer
  • 06.19.2013
  • Blog
NRF LP 2013 Recap As many of you may know, last week was the NRF Loss Prevention Conference and Expo. This year’s show was a good one for us here at Agilence, for a few reasons. The first, and most important, is all of the attendees. We want to thank you for making this the most successful show we ...


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The Benefits of EBR Cloud Solutions

  • Adam Creamer
  • 06.11.2013
  • Blog
The Benefits of EBR Cloud Solutions Technology has been transforming the way we do business for decades. New instruments here, new methods there; the changes seem more intimidating now than ever before. Software-as-a-Service, also known as Cloud Computing, is the latest technology to gain the trust ...


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Case of the Month: I Just Won the Lottery!

  • Adam Creamer
  • 05.31.2013
  • Blog
Case of the Month: I Just Won the Lottery! Agilence Professional Services Analyst identified an associate who was redeeming large quantities of instant lottery tickets. The associate used different operator numbers and was observed placing the money in his pocket. Further investigation revealed the ...


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NRF Loss Prevention Conference 2013

  • Adam Creamer
  • 05.20.2013
  • Blog
NRF Loss Prevention Conference 2013 The 2013 National Retail Federation’s Loss Prevention Conference is fast approaching! This year’s show will run from June 12-14th in the San Diego Convention Center. Our home for the show will be booth 821, which is to the right of the sponsor booths at the ...


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Loss Prevention and IT, a Match Made in Heaven?

  • Adam Creamer
  • 05.03.2013
  • Blog
Loss Prevention and IT, a Match Made in Heaven? The relationship between the loss prevention and IT departments in retail go way back. Ever since the first cameras were installed these two departments have been inseparable, and that’s not a bad thing. This marriage has resulted in some amazing ...


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Loss Prevention: What People Think You Do

  • Adam Creamer
  • 04.22.2013
  • Blog
Loss Prevention: What People Think You Do Think your job is difficult to explain? Tell a stranger you work in Loss Prevention and they will picture one of the six pictures above. Sadly, common folks picture poor mall security, family members see us as the first line of defense for clients, bosses ...


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Getting Schooled by Loss Prevention

  • Adam Creamer
  • 04.19.2013
  • Blog
Getting Schooled by Loss Prevention It’s hard to imagine there was a time when professionals in Loss Prevention were taught with the “sink or swim” theory. According to Catherine Penizotto, Vice President of Analyst Services at Agilence, LP related cases have advanced beyond our limits evolving ...


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The LP Industry Goes Back to School

Our very own Catherine Penizotto was recently featured in LP Magazine with an article discussing the need for LP officials to "go back to school" and stay updated on the methods of fraud in today's technology driven retail industry.


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Case of the Month: Price Check!

  • Adam Creamer
  • 04.17.2013
  • Blog
 


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Social Media, The Next Big Thing for Loss Prevention

  • Adam Creamer
  • 04.12.2013
  • Blog
Social Media, The Next Big Thing for Loss Prevention   Social media. For many retailers this term is usually tied to marketing and public relations, and why wouldn't it be? There’s no other tool out there that allows you to market yourself, and communicate with customers for free (in most cases). ...


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RILA Asset Protection Conference 2013

  • Adam Creamer
  • 04.05.2013
  • Blog
RILA Asset Protection Conference 2013 As the weather slowly starts to warm up it’s time to get ready for the RILA Asset Protection Conference! This year’s show runs from April 28th to May 1st at the Gaylord Palms Resort & Convention Center in Kissimmee, Florida. Agilence’s home for the show will be ...


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A Blind Spot in Reporting Solutions?

  • Adam Creamer
  • 03.26.2013
  • Blog
A Blind Spot in Reporting Solutions?


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The 6 Effects of Spring Retailers Can Look Forward To

  • Adam Creamer
  • 03.18.2013
  • Blog
The 6 Effects of Spring Retailers Can Look Forward To The weather has yet to make up its mind but we here at Agilence are ready for it to get warm. In honor of the approaching spring season we have been counting the reasons retailers should be excited for spring. You know, the time of year when ...


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Who is in Charge? Trusting Your Managers

  • Adam Creamer
  • 03.13.2013
  • Blog
Who is in Charge? Trusting Your Managers "Our chief want is someone who will inspire us to be what we know we could be." - Ralph Waldo Emerson


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5 Benefits of having a Reporting Solution for Specialty Stores

  • Adam Creamer
  • 03.04.2013
  • Blog
5 Benefits of having a Reporting Solution for Specialty Stores As we have mentioned before here in the ReThink Retail Blog, employees have a higher rate of committing fraud than shoplifters. This is a widespread issue in the grocery and drugstore industry, particularly due to the number of items ...


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Agilence Inc. announces Catherine Penizotto as VP of Analyst Services

Catherine Penizotto brings over 30 years of loss prevention experience to the Agilence Professional Services Team Mount Laurel, NJ (February 20, 2013) — Agilence, Inc., provider of Retail 20/20™ the intelligence-based reporting solution for retail, announces the selection of Catherine Penizotto as ...


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Case of the Month: Passin' Time

  • Adam Creamer
  • 02.15.2013
  • Blog
Case of the Month: Passin' Time In January while reviewing POS activity for a client retailer, the Agilence Analyst Services Group identified through data and video analysis, a cashier passing items over the scanner without charging the customer. The value of the items passed in each transaction ...


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That Time of Year to Spread Some Appreciation

  • Adam Creamer
  • 02.06.2013
  • Blog
That Time of Year to Spread Some Appreciation It’s getting close to the middle of February and that can only mean one thing, Valentine’s Day. For many that means trying to plan a nice day with your significant other, or at least a romantic dinner for two. For retailers, preparing for the holiday ...


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The Future of Exception Based Reporting

  • Adam Creamer
  • 01.23.2013
  • Blog
Exception based reporting. It’s a simple, effective way for retailers to find fraud. Finding patterns in the point of sale data seems like a great way to find issues, but is it really? Exception based reporting was ground breaking when it was created…decades ago. Today exception based reporting ...


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Tips on Using Employee Engagement to Increase Retail Store ...

  • Adam Creamer
  • 01.18.2013
  • Blog
Tips on Using Employee Engagement to Increase Retail Store Performance and Sales There is a constant struggle in retail to find engaging associates, who are appropriately and positively reflecting your brand’s values. How many times have customers been disappointed by the lack of interest shown by ...


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Case of the Month: Lunchman Land

  • Adam Creamer
  • 01.15.2013
  • Blog
Case of the Month: Lunchman Land In December while reviewing POS activity for a client retailer, the Agilence Analyst Services Group identified through data and video analysis, a hot foods associate voiding items in customers’ cash transactions. The associate was so good with his math skills that ...


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Thought Leaders in Big Data

Derek Rodner, vice president of product strategy here at Agilence, recently sat down with Sramana Mitra to talk about the implications of more widespread use of big data on retail video surveillance and security systems, and about future trends in the industry. The article is split into five parts.


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What Exactly is Retail Big Data?

  • Adam Creamer
  • 01.07.2013
  • Blog
What Exactly is Retail Big Data? Big Data is a term that has been thrown around a lot as of late. It seems like the more we hear about it the more confused we get, because everyone has their own answer to what big data is. It’s about time someone cleared the air and explained what big data really ...


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Retail New Year!

  • Adam Creamer
  • 12.31.2012
  • Blog
Retail New Year! 2012 has finally come to an end, and boy was it a busy one. The retail industry saw an inconsistent year with more ups and downs than usual. That being said, the year as a whole was a good one with overall growth. My hope for 2013 is to see the retail industry continue to grow, ...


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Growing number of retailers relaxing holiday return policies

This article written by Tory N. Parrish, of the Pittsburgh Tribune, is a great piece discussing the current state of return policies in retail. The discussion covers how many large retailers are relaxing their holiday return policies, while many small retailers are making their policies stricter. ...


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NRF Big Show 2013

  • Adam Creamer
  • 12.28.2012
  • Blog
NRF Big Show 2013 As the holiday season comes to an end it’s time to look forward to the next big event in retail, the NRF Big show! This year’s show runs from January 13th-16th at the Jacob K. Javits Convention Center in New York City. Agilence is proud to announce that we will be in Toshiba ...


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Happy Holidays!

  • Adam Creamer
  • 12.24.2012
  • Blog
Happy Holidays!  


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Holiday Shopping List

  • Adam Creamer
  • 12.21.2012
  • Blog
Holiday Shopping List This holiday shopping season is on track to be the best in history. This is all thanks to the record braking Black Friday weekend, and the weekend before Christmas (which is predicted to be even bigger than Black Friday weekend). The slight lull of the past few weeks may have ...


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Agilence CEO Russ Hawkins was featured in SmartPlanet

Russ Hawkins, our CEO here at Agilence, was recently featured in SmartPlanet. The article goes into detail about Russ's experience successfully running start-up companies. He has been the leader of two tech start-ups before, he is great at finding the focus in each company. The article also goes ...


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The Post Holiday Lull

  • Adam Creamer
  • 12.19.2012
  • Blog
The Post Holiday Lull The holiday shopping season, quite possibly the best time of year for retailers, is coming to an end. This can only mean one thing, the post holiday lull is coming. Year after year retailers end with a bang, then when the calendar turns over they start with a dud. As a ...


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Collecting Big Data and Checking it Twice

Point of Sale News recently featured an article by our very own Derek Rodner, VP of Marketing and Product Strategy. Derek discusses Retail Big Data and provides tips for retailers on how to increase holiday profits by leveraging this data. Data ranging from transaction logs to loyalty cards, and ...


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Best and Worst of Retail in 2012 part 4

  • Adam Creamer
  • 12.17.2012
  • Blog
Best and Worst of Retail in 2012 part 4 In this, the final post in the best and worst of retail in 2012 series, I focus on promotions and sales. Arguably two of the most important sales weekends in retail are the Super Bowl, and Black Friday. This year one of those was great, the other not so much. ...


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Best and Worst of Retail in 2012 part 3

  • Adam Creamer
  • 12.14.2012
  • Blog
Best and Worst of Retail in 2012 part 3 The previous two posts of this series we discussed the best of mobile technologies and social media, and the worst credit card scams and strategies. In this, part 3, I focus on some of the culture around the retail industry. This year has seen many ups and ...


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Best and Worst of Retail in 2012 part 2

  • Adam Creamer
  • 12.13.2012
  • Blog
Best and Worst of Retail in 2012 part 2 As 2012 comes to a close I looked back on the year that was and came up with the best and worst of retail in 2012. It is, of course, in list form because everyone loves a good list this time of year. In part 1 of this four part series I discussed the best of ...


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Case of the Month: Show Me the Money!

  • Adam Creamer
  • 12.12.2012
  • Blog
Case of the Month: Show Me the Money! In November while reviewing POS activity for a client retailer, the Agilence Analyst Services Group identified through data and video analysis, an associate voiding customers’ cash transactions. The cashier would void the sale followed quickly by a no sale to ...


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Best and Worst of Retail in 2012 part 1

  • Adam Creamer
  • 12.11.2012
  • Blog
Best and Worst of Retail in 2012 part 1 2012 was a roller coaster of a year, especially for retailers. The fact that we saw a crippling superstorm and record Black Friday weekend sales in a three week span shows just how volatile the year has been. Even with all of these ups and downs the retail ...


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How far is too far?

  • Adam Creamer
  • 12.05.2012
  • Blog
How far is too far? How far is too far? This is one of those questions where everyone seems to have an answer, but that answer is always changing. So is there really an answer, it’s hard to tell. I ask this question because of the recent backlash (for lack of a better word) regarding new mannequins ...


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5 Tips for Retail Loss Prevention during this Holiday Season

  • Adam Creamer
  • 11.30.2012
  • Blog
5 Tips for Retail Loss Prevention during this Holiday Season With the holiday season upon us, we would like to see the best in people and spread the spirit of giving. However that does not mean loosening up on retail loss prevention strategies. Retailers have been doing a great job this year ...


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Wrapping Your Arms Around Retail Big Data

In 2012, the federal government announced $200 million in research for Big Data computing. Why? Each and every day an estimated 2.5 quintillion (that is 17 zeroes after 2.5) bytes of data are created, and nearly 90 percent of the world’s data has been created in the past two years, according to ...


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Black Friday Recap and Future Challenges

  • Adam Creamer
  • 11.27.2012
  • Blog
  Black Friday Recap and Future Challenges Black Friday is the biggest shopping day of the year, or at least it’s supposed to be. Sales numbers for brick and mortar stores on Black Friday suggest that sales were actually down nearly 2 percent. How can this be when the National Retail Federation ...


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Giving Thanks

  • Adam Creamer
  • 11.19.2012
  • Blog
Giving Thanks With the holiday season now in full swing we thought we would take some time to discuss what we are thankful for. First and foremost everyone at Agilence is thankful for the safety of our clients and employees especially in the after math of Superstorm Sandy. We were lucky enough to ...


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Tips to Prevent Loss from Refund Fraud

  • Adam Creamer
  • 11.16.2012
  • Blog
Tips to Prevent Loss from Refund Fraud Last week I wrote a post about Black Friday Loss Prevention. Because of the popularity of that post, I've decided to start a weekly series which will discuss tips on how to survive the holiday shopping season as well as some ways Agilence can help.


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Case of the Month: Self Check Me Out!

  • Adam Creamer
  • 11.12.2012
  • Blog
Case of the Month: Self Check Me Out! On October 15th while reviewing POS activity for an Agilence Analyst Services client, Analyst Jessica Vitello identified through data and video analysis an associate who, while supervising the Self Checkout registers, conducted a number of small dollar grocery ...


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Black Friday Loss Prevention Tips

  • Adam Creamer
  • 11.09.2012
  • Blog
Black Friday Loss Prevention Tips Black Friday is a retailer’s dream, the biggest shopping day for many retailers often catapulting them into the black for the year. But is it really a dream? Not for the folks in loss prevention, for them it’s a nightmare. Often the retail industry focuses on the ...


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5 Things Retailers Can Do to Help their Community Recover from Sandy

  • Adam Creamer
  • 11.02.2012
  • Blog
5 Things Retailers Can Do to Help their Community Recover from Sandy Millions of homes are still without power and people are trying to rebuild their lives, however Superstorm Sandy has not slowed down retailers who are doing their best to keep their communities running. I was recently at my local ...


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Frankenstorm Preparations: Tips for Retailers

  • Adam Creamer
  • 10.26.2012
  • Blog
Frankenstorm Preparations: Tips for Retailers If you haven’t already heard we are supposed to get hit by Hurricane Sandy in the coming days, a storm that has been nicknamed Frankenstorm. A nickname like this may give the storm a playful Halloween feel, but the NOAA says it is not something to take ...


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Retailers Spreading Good Will

  • Adam Creamer
  • 10.23.2012
  • Blog
Retailers Spreading Good Will It seemed like every day leading up to the holidays last year you heard a story of an anonymous person helping another. Things like paying for another family’s restaurant bill, sending a random gift from Amazon, and paying the balance of another person’s layaway ...


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Is Your Company Using Pinterest?

  • Adam Creamer
  • 10.19.2012
  • Blog
Is Your Company Using Pinterest? Almost everyone uses Facebook, Twitter, and LinkedIn, but what about Pinterest? It may not be one of the “big three” social media sites but it should definitely be on your radar. After all, it is the fastest growing social media site in the world based on active ...


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Case of the Month: A Sweetheart Story

  • Adam Creamer
  • 10.15.2012
  • Blog
Case of the Month: A Sweetheart Story Once upon a time, not so long ago, while reviewing POS activity for an Agilence Analyst Services client, Analyst Jeffrey Medsker identified through data and video analysis, a male cashier ringing product for a female employee. As we turn the page on this ...


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Agilence Nominated for NJTC Growth Company of the Year

In late September Agilence was nominated for the New Jersey Technology Counsel's (NJTC) Growth Company of the Year Award. This is a prestigious award and we are honored to be one of the three nominees. The winner will be announced at the NJTC's Awards Gala the night of November 15th. The entire ...


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NRF Predicts Sales Growth This Holiday Season

  • Adam Creamer
  • 10.10.2012
  • Blog
NRF Predicts Sales Growth This Holiday Season It may only be October, but many retailers are already deep into their holiday planning. There are a slew of uncertainties as they try to predict what’s to come including the political environment, the economic environment, and the raising e-commerce ...


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A Look Around Our New Home

  • Adam Creamer
  • 10.04.2012
  • Blog
A Look Around Our New Home A few weeks ago we made you aware of the big move to our new office in Mount Laurel, NJ, and as expected everything went smoothly. Now that we are, for the most part, settled in it seems like a good time to tell you about our new home. Our building is located in an office ...


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Bigger Space, Bigger Team

  • Adam Creamer
  • 10.02.2012
  • Blog
Bigger Space, Bigger Team Keeping with the theme of growth I wanted to take the time to introduce myself, my name is Adam Creamer the newest member of the marketing team here at Agilence. I am a business student at Drexel University, and I will be with the team full-time while on co-op. During my ...


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We are changing shells, Thank you for helping us grow!

  • Adam Creamer
  • 09.21.2012
  • Blog
We are changing shells, Thank you for helping us grow! We have steadily being growing in the past few years, in the number of clients we serve as well as the amount of people in our team. We have grown from 6 people in a 4,000 square foot location to 55+ people. This growth has caused our office ...


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Connect the Dots

A recent issue of STORES Magazine featured an article about Rite Aid and how Agilence's POS video auditing solution has helped them combat loss like never before. Cathy Langley, senior director of asset protection for Rite Aid, describes how the software has also helped them to better train ...


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Case of the Month: But no money, from this girl was spent

  • Adam Creamer
  • 09.06.2012
  • Blog
Case of the Month: But no money, from this girl was spent On 8/24/12 while reviewing POS activity for an Agilence Retail Analytics Services client, Analyst Dave Small identified through data and video analysis, a female cashier ringing Noxema, product with no customer present. The cashier then went ...


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Case of the Month: Coup on Caper

  • Adam Creamer
  • 08.10.2012
  • Blog
Case of the Month: Coup on Caper On 8/06/12 while reviewing POS activity for an Agilence Retail Analytics Services client, Analyst Dave Small identified through data and video analysis, a female cashier ringing an order consisting of multiple quantities of laundry detergent and toilet tissue. At ...


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Coupon Counterfeiting: We don't accept that here

  • Adam Creamer
  • 07.24.2012
  • Blog
Coupon Counterfeiting: We don't accept that here Retailers Beware! Counterfeit coupons could be robbing you of millions. If you haven’t read or heard about the recent arrest of 3 women in Phoenix, AZ, let me tell you. They are now being charged with illegal control of an enterprise, forgery, ...


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Case of the Month: Clean Up on Register 7

  • Adam Creamer
  • 07.14.2012
  • Blog
Case of the Month: Clean Up on Register 7 On 7/10/12 while reviewing POS activity for an Agilence Retail Analytics Services client, Analyst Jeff Medsker identified through data and video analysis, a male cashier voiding items in a transaction in which the items were placed in the customers cart and ...


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NRF LP 2012 - Recap

  • Adam Creamer
  • 06.29.2012
  • Blog
NRF LP 2012 - Recap This past week our team ventured to New Orleans for the NRF LP Expo. While at the show we noticed the growing excitement and changes in the LP industry.


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Unethical LP Solution Providers - Day 1 of NRFLP 2012

  • Adam Creamer
  • 06.20.2012
  • Blog
Unethical LP Solution Providers - Day 1 of NRFLP 2012 One of the main aspects of Loss Prevention that I have always admired is the moral compass within the close knit group of men and women who make up the space. They believe that they should be held to higher standard and they act as such. Because ...


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Loss Prevention on TV

  • Adam Creamer
  • 05.31.2012
  • Blog
Loss Prevention on TV Have you had a chance to watch an episode of Undercover Boss or maybe Restaurant Stakeout? I recently got around to catching an episode of Undercover Boss, and it made me realize that it is not so different from what we do everyday here at Agilence (though we are slightly less ...


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Food Stamps: Farm Bill 2012

  • Adam Creamer
  • 05.25.2012
  • Blog
Food Stamps: Farm Bill 2012 According to the US Senate Committee on Agriculture, Nutrition & Forestry Chairwomen, US Senator Debbie Stabenow, approximately 16 million jobs depend on the success of American agriculture. The US Senate Committee on agriculture was sanctioned in 1825, well before the ...


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The Bright Side of Video Auditing with Karen VanBrunt

  • Adam Creamer
  • 05.17.2012
  • Blog
The Bright Side of Video Auditing with Karen VanBrunt There is not much we can do for the reputation surveillance has gotten over the years, but we can reaffirm that there’s also a positive measure to take. This week I had the opportunity to sit down with Karen VanBrunt, Director of Retail Audit ...


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FMI 2012 and RILA Loss Prevention Recap

  • Adam Creamer
  • 05.10.2012
  • Blog
FMI 2012 and RILA Loss Prevention Recap Well, I have finally had a chance to catch up from 2 weeks of trade shows and I thought I'd post a short recap of each.


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Food Stamps: A Brief History

  • Adam Creamer
  • 04.27.2012
  • Blog
Food Stamps: A Brief History Food stamps were established as a public service for distributing surplus agriculture and have been manipulated as early as 1939.


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Every User is a Power User

  • Adam Creamer
  • 04.25.2012
  • Blog
Every User is a Power User With Hawkeye 20/20 Every User is a Power User. A considerable amount of time was spent analyzing how different users access and interact with a multitude of different applications as well as the tools they use to access those applications whether its a PC, a Mac, or a ...


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A Deer in Your Store (Video)

  • Adam Creamer
  • 03.06.2012
  • Blog
A Deer in Your Store (Video) In PA, it's not flash mobs or active shooters you typically need to worry about. It's the deer. Seriously, deer. (Don't call me dear!)


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Agilence Selected by AlwaysOn as a Venture Summit Mid-Atlantic 100 ...

Camden, NJ (November 16, 2011) – Agilence, Inc., the leader in Point-of-Sale Video Auditing solutions, today announced that it has been chosen by AlwaysOn as one of the Venture Summit Mid-Atlantic 100 winners. Inclusion in the Venture Summit Mid-Atlantic 100 signifies leadership amongst its peers ...


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Spotlight on Karen VanBrunt, LPC & Director of Professional Auditing ...

  • Adam Creamer
  • 06.20.2011
  • Blog
Spotlight on Karen VanBrunt, LPC & Director of Professional Auditing Services Karen VanBrunt brings over 30 years of experience in loss prevention to her daily responsibilities as director of professional auditing services at Agilence. Below, we learn more about Karen’s background and her work ...


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Interview with Pedro Ramos and the History of Loss Prevention

  • Adam Creamer
  • 06.01.2011
  • Blog
Interview with Pedro Ramos and the History of Loss Prevention I thought I’d share with you all a conversation I recently had with Pedro Ramos, director of retail solutions at Agilence. Pedro emigrated from Portugal at the age of 11 with his parents to seek economic opportunities in the U.S. and ...


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New Must Have for Retailers

  • Adam Creamer
  • 05.10.2011
  • Blog
New Must Have for Retailers Retailers today are looking for new ways to attract and keep consumers. With the growing popularity of online retail, the bricks and mortar store front is struggling to compete.


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Back from NCR User Conference - Wrap-up

  • Adam Creamer
  • 05.06.2011
  • Blog
Back from NCR User Conference - Wrap-up We just arrived back from the NCR User Conference this week in Atlanta, GA. This was an excellent show. Its one of those user conference's where the content is really geared towards educating the users.


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Is this shoplifting? You make the call...

  • Adam Creamer
  • 03.23.2011
  • Blog
Is this shoplifting? You make the call... This is a good question for retailers. How do you make the call on theft by a customer?


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Agilence Continues to Exhibit Significant Year-Over-Year Growth

POS video auditing company increased their presence in retail locations by 160 percent in 2010 Camden, N.J. (February 15, 2011) – Agilence, Inc., the leader in point-of-sale video auditing solutions, continues to build momentum in the retail loss prevention industry. Over the past year, Agilence ...


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Welcome to the NGA SuperMarket Synergy Showcase (Booth 127)

  • Adam Creamer
  • 02.14.2011
  • Blog
Welcome to the NGA SuperMarket Synergy Showcase (Booth 127) Hello everybody. I hope you didn't forget your Valentine today. Unfortunately, for me, I am away for Valenatine's Day this year. But, it's for a good cause. Agilence is at the annual National Grocers Association Conference. We are excited ...


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RSR's Loss Prevention Benchmark Report - Some Commentary

  • Adam Creamer
  • 02.10.2011
  • Blog
RSR's Loss Prevention Benchmark Report - Some Commentary Earlier this week, I received a copy of Retail Systems Research (RSR) Loss Prevention Benchmark Report. You can download a copy here (it will open a new window).


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Follow-Up: The Fountain Lady and Video Surveillance

  • Adam Creamer
  • 01.25.2011
  • Blog
Follow-Up: The Fountain Lady and Video Surveillance Well, the fountain lady sure has caused a fair bit of debate over the last week. Unless you are hiding under a rock, you have surely seen the YouTube video. If not, see my last post. The discussion about her privacy rights and the behavior of the ...


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Video Surveillance: A Woman’s Fall into a Mall Fountain Brings ...

  • Adam Creamer
  • 01.20.2011
  • Blog
Video Surveillance: A Woman’s Fall into a Mall Fountain Brings Privacy to the Forefront By now, you’ve seen the video of the Pennsylvania woman so caught up in sending a text message that she unknowingly ended up walking right into the fountain at her local mall.


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NRF's 100th Annual Big Show in Pictures and Video

  • Adam Creamer
  • 01.14.2011
  • Blog
NRF's 100th Annual Big Show in Pictures and Video Admittedly, these are from our presence in the Cisco booth. But, they are worth a look.


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NRF Wrap-up – The Future of Retail

  • Adam Creamer
  • 01.14.2011
  • Blog
NRF Wrap-up – The Future of Retail New York City is abuzz and it’s not all just about the cold weather and impending snow storm expected to blanket the area. With NRF’s Big Show coming to a close, one thing is clear: retail is back in 2011.


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Rachel Ray & Jimmy Kimmel Shopping on a Budget

  • Adam Creamer
  • 10.06.2010
  • Blog
Rachel Ray & Jimmy Kimmel Shopping on a Budget JONS Marketplace, a grocery chain located in the Los Angeles area (and an Agilence customer), is smack dab in the middle of the TV and movie center of the universe.


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It's Not Exception Reporting

  • Adam Creamer
  • 09.23.2010
  • Blog
It's Not Exception Reporting RALEY'S REDUCES SHRINK BY $18 MILLION


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Kudo's to Shop Rite from my kids

  • Adam Creamer
  • 07.19.2010
  • Blog
Kudo's to Shop Rite from my kids Over the weekend, my wife and I took our kids to the Please Touch Museum in Philadelphia. If you haven't been there and you have kids under 8, I highly recommend it!


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Information Overload: Keeping up with retail news

  • Adam Creamer
  • 07.16.2010
  • Blog
Information Overload: Keeping up with retail news So, I started counting today, the number of newsletters I get in a day/week and its a lot. Worst part is, 2 of them are almost identical. Here's the list of daily/weekly emails from my side. What do you read? What are your favorite ...


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New Jersey Governor Proposes to Escheat Retail Gift Cards to the ...

  • Adam Creamer
  • 06.22.2010
  • Blog
New Jersey Governor Proposes to Escheat Retail Gift Cards to the State After 1 Year Retailers in New Jersey BEWARE!


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Wrap-Up from the 2010 NRF Loss Prevention Conference

  • Adam Creamer
  • 06.17.2010
  • Blog
Wrap-Up from the 2010 NRF Loss Prevention Conference The NRF Loss Prevention Conference is officially over and it was a big success! This was the largest LP conference ever! There were over 1000 attendees this year and it was easy to see.


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KGO Radio NewsTalk 810AM - Returnaholics

  • Adam Creamer
  • 06.07.2010
  • Blog
KGO Radio NewsTalk 810AM - Returnaholics KGO Radio Newstalk 810AM out of San Francisco. Agilence VP of Product Strategy, Derek Rodner, discusses the issue of fraudulent returns with Michael Finney in the Consumer Talk segment.


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Defining Retail "Returnaholics" into four categories

  • Adam Creamer
  • 05.27.2010
  • Blog
Defining Retail "Returnaholics" into four categories A lot has been made about a recent article on AOL.com regarding "returnaholics" this week. In fact, that one article led to a quintupling of the site traffic for Agilence as well as multiple radio and television requests for comment.


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The Modern Methods for Retail Theft

  • Adam Creamer
  • 04.30.2010
  • Blog
The Modern Methods for Retail Theft Managing retail loss, or shrink, has always been a priority for stores, but the recent downfall of the economy has resulted in downsizing, lower budgets for security technology, and increased customer theft.


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Coupon Costs Supermarket over $180,000 in POS shrink

  • Adam Creamer
  • 04.20.2010
  • Blog
Coupon Costs Supermarket over $180,000 in POS shrink A recent analysis of a manufacturer coupon at a large supermarket customer discovered over $180,000 of shrink. This particular incident was originally identified by Agilence analysts working in coordination with the loss prevention analysts at ...


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Unscrupulous Sales Practices

  • Adam Creamer
  • 04.15.2010
  • Blog
Unscrupulous Sales Practices Being in the Retail Loss Prevention space, you must have adhere to a certain code of ethics. Following the law is not enough. There are right and wrong ways to do things.


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Using surveillance for employee training from HR Executive Magazine

  • Adam Creamer
  • 04.05.2010
  • Blog
Using surveillance for employee training from HR Executive Magazine The March issue of HR Executive Magazine explores the use of surveillance cameras as a tool to increase employee productivity. The article, "Camera Ready?", is a jounrey into the pros and cons of employee surveillance from the HR ...


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Coral Reefs and Retail Security

  • Adam Creamer
  • 02.26.2010
  • Blog
Coral Reefs and Retail Security What is the connection between coral reefs and retail security? Rarely, if ever, do worlds collide like they have for me today. In addition to being the VP of Product Strategy for Agilence, I am also an avid reef keeper. And those worlds couldn't be further apart. ...


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Loss Prevention Magazine Virtual Trade Show

  • Adam Creamer
  • 02.26.2010
  • Blog
Loss Prevention Magazine Virtual Trade Show Next week, Loss Prevention Magazine will be hosting their first virtual trade show for Loss Prevention. Word on the street is that there are well over 500 registrations for this event! There are three main sessions: New Loss Prevention: Redefining ...


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Retail Recovery: IT Budgets Signal Growth Stage

  • Adam Creamer
  • 02.15.2010
  • Blog
Retail Recovery: IT Budgets Signal Growth Stage An article from SUPERMARKET News this morning highlights a new survey conducted by Martec International for Aldata and IBM showed 26% of retailers are increasing their IT budgets. This number is interesting, but not the most interesting part. Over 50% ...


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Obama to Address Supermarkets in Impoverished Areas

  • Adam Creamer
  • 01.27.2010
  • Blog
Obama to Address Supermarkets in Impoverished Areas President Obama's First State of the Union address tongiht will focus on the economy. We all know that. But, he is also preparing to address the needs of the impoverished and is set to discuss the dearth of supermarkets in impoverished areas. ...


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JONS Marketplace Sees ROI in 6 Months with Agilence

  • Adam Creamer
  • 01.25.2010
  • Blog
JONS Marketplace Sees ROI in 6 Months with Agilence Integrated Solutions for Retailers magazine just published a case study on JONS Marketplace use of Hawkeye, the POS Video Auditing solution from Agilence. You can download the full PDF here: Grocer Keeps an Eye on Shrink (opens a new window). In ...


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WARNING: New Credit Card Skimmer Device

  • Adam Creamer
  • 01.14.2010
  • Blog
WARNING: New Credit Card Skimmer Device On December 6, 2009, a customer was using the Citibank ATM located at 22000 Ventura Bl, Woodland Hills, CA 91364. He discovered a skimmer on the machine that he was using. He also observed a second skimmer on the machine next to him. The customer called the ...


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The 99th Annual NRF Big Show

  • Adam Creamer
  • 01.08.2010
  • Blog
The 99th Annual NRF Big Show Its that time again. Time for the mayhem that is the NRF Big Show. Last year attendance was down about 25% according to sources. It was a melancholic show to say the least.


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A Funny and Significant Case of Inventory Shrink (Video)

  • Adam Creamer
  • 01.07.2010
  • Blog
A Funny and Significant Case of Inventory Shrink (Video) In the words of Ron White, "You can't fix stupid". This is my vote for the funniest Loss Prevention Video of 2009! EPIC FAIL!


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2009, A Look Back at Retail and Loss Prevention

  • Adam Creamer
  • 01.05.2010
  • Blog
2009, A Look Back at Retail and Loss Prevention Whew! About all we can say about 2009 is Thank God it's over. Actually, that's not completely true. Though the year started out horribly coming off the worst holiday season in 15 years, the year ended up with some positive information.


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What is the Value of CCTV?

  • Adam Creamer
  • 11.20.2009
  • Blog
What is the Value of CCTV? There is an interesting blog post from Controlware today entitled, "Selling CCTV is like double glazing". The blog post discusses how most folks who install cameras are not worried about proper placement or even finding the right camera for the environment. They are more ...


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Agilence Named NJTC 2009 Incubator Company to Watch

New Jersey based start-up receives prestigious award from the New Jersey Tech Council Somerset, N.J. (November 18, 2009) — Agilence, Inc., a leader in intelligent loss prevention solutions, was recognized as one of the “Incubator Companies to Watch” at the New Jersey Technology Council’s (NJTC) ...


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Fortune Small Business Highlights Agilence

  • Adam Creamer
  • 11.05.2009
  • Blog
Fortune Small Business Highlights Agilence The October issue of Fortune Small Business focused on security. Not just in retail, but across all major industries. However, on the retail front, the chose to highlight Agilence as a technology that is changing the way loss prevention looks at security.


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Back from ASIS 2009 Security Show

  • Adam Creamer
  • 09.25.2009
  • Blog
Back from ASIS 2009 Security Show Just got home from the 2009 ASIS International show in Anaheim, CA. I was only able to spend a day there, but man, that show is large. Too large. From a LazerMaze (Pelco) to deadbolt locks and security body shops the conference floor had it all.


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How Do You Prosecute This External Theft?

  • Adam Creamer
  • 08.25.2009
  • Blog
How Do You Prosecute This External Theft? Here is a funny story about shrink, external theft to be more precise. The question is how do you prosecute and get restitution?


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Credit Card Fraud and Gift Cards

  • Adam Creamer
  • 08.24.2009
  • Blog
Credit Card Fraud and Gift Cards We had dinner with IQInvision a few weeks ago and during the course of the conversation (which ended up being mostly about great local restaurants aroudn the country) we started talking about the issues our customers face.


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Calling Out a Journalist - Rhianna Daniels, Security Director News

  • Adam Creamer
  • 08.18.2009
  • Blog
Calling Out a Journalist - Rhianna Daniels, Security Director News I don't know what your view is of journalists these days, but their profession is becoming endangered with the explosive growth of social media. Social media gives everyone a voice. It lets everyone voice their opinion on a topic.


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Loss Prevention Magazine - Defining Our Industry Take 2

  • Adam Creamer
  • 08.03.2009
  • Blog
Loss Prevention Magazine - Defining Our Industry Take 2 Coming back from a week-long vacation is a daunting task. The emails, voice mails, and action items continued to pile up while I was gone. And so did my stack of magazines. I was, however, attracted to the most recent cover of Loss Prevention ...


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IP Cameras: Storage and Management

  • Adam Creamer
  • 07.20.2009
  • Blog
IP Cameras: Storage and Management Our friends over at Axis have an excellent tool for calculating the storage requirements of their IP cameras.


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Man Charged $23 Quadrillion for a Pack of Smokes

  • Adam Creamer
  • 07.16.2009
  • Blog
Man Charged $23 Quadrillion for a Pack of Smokes I am sure most of you have heard this, but a man in New Hampshire was charged over $23 quadrillion dollars for a pack of cigarettes, plus the $15 overdraft fee! The credit card company realized the error and were nice enough to reverse the charge and ...


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The Golden Rule of Self-Checkout

  • Adam Creamer
  • 07.02.2009
  • Blog
The Golden Rule of Self-Checkout As demonstrated by one of our customer's latest find using Agilence, an unmanned podium at the self-checkout leads to significant shrink which leads to the golden rule:


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Another Perspective on the RILA and NRF Debacle

  • Adam Creamer
  • 06.26.2009
  • Blog
Another Perspective on the RILA and NRF Debacle Well, it looks like the RILA and NRF merger is a bust and now the two organizations rush to get sponsors booked for their respective shows and unwind all that had been done in the prior month.


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NRF Loss Prevention Show Wrap-Up

  • Adam Creamer
  • 06.19.2009
  • Blog
NRF Loss Prevention Show Wrap-Up The National Retail Federation Loss Prevention Show was held in Los Angeles this week. Ed Parks and I were in the middle of the riot when the Lakers won the NBA Championchip, but that is a story for another day.


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Recent RILA conference

  • Adam Creamer
  • 05.08.2009
  • Blog
Recent RILA conference I am fresh from the recent RILA conference held in Orlando. Paul Jones and company did a terrific job. Some of the best content I’ve seen in a conference in a long time, if you have a chance to get hold of the material it’s worthwhile.


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Funny How Things Change

  • Adam Creamer
  • 04.27.2009
  • Blog
Funny How Things Change For over a year we’ve heard nothing but doom and gloom about the economy, our savings and what the world will look like on the back end of this. Just as the data, mood and media coverage were starting to change like the sunshine that hit the Northeast we get “Swine Flu”. ...


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The True Value of Physical Audits

  • Adam Creamer
  • 04.09.2009
  • Blog
The True Value of Physical Audits We spend a lot of time on designing audit programs which are executed on a regular basis by our teams. Have we stepped back from the data and asked if we’re getting the best value possible? Have physical audits and their regularity become predictable and are the ...


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How Relevant Is Our Data Given the Speed of Change?

  • Adam Creamer
  • 03.28.2009
  • Blog
How Relevant Is Our Data Given the Speed of Change? Recently a retail veteran and I had a conversation about the current environment. We talked about the economy mostly and how companies in order to survive are taking drastic steps primarily in job cuts. That will be an entry for another day, today ...


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Microsoft Recognizes Agilence

  • Adam Creamer
  • 03.24.2009
  • Blog
Microsoft Recognizes Agilence Agilence was the subject of a recent blog post by Rodney Bowen-Wright at Microsoft. Rodney is a director of business development and a part of the emerging business team. Rodney does a great job of summarizing Agilence and our core technology.


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The Role of the LP Executive is Changing

  • Adam Creamer
  • 03.20.2009
  • Blog
The Role of the LP Executive is Changing That is the title of an article in Security Director News on Wednesday. The article was based on a speech by Paul Jones, VP of Asset Protection for the Retail Industry Leaders Association (RILA), at a Milestone Symposium in Las Vegas.


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Agilence Names Derek Rodner VP of Product Strategy

CAMDEN, N.J.- March 17, 2009 --Agilence, Inc., a leader in intelligent video analysis solutions, today announced the selection of Derek Rodner as Vice President of Marketing & Product Strategy. Leveraging his vast expertise in marketing and technology, Rodner will spearhead the initiative to ...


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Social Media in Loss Prevention

  • Adam Creamer
  • 03.05.2009
  • Blog
Social Media in Loss Prevention One of the outcomes of the FMI LP show was that the folks there need to be able to search across multiple social networking sites to find not only people, but instances where their companies show up.


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Store Visits while at FMI Loss Prevention Conference

  • Adam Creamer
  • 03.05.2009
  • Blog
Store Visits while at FMI Loss Prevention Conference I also took the opportunity to do a couple of store visits with Pedro Ramos, our VP of Operations and a 23-year veteran of Pathmark. Pedro was the VP of Loss Prevention at Pathmark prior to joining Agilence and he is well known in the space.


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Wrap-Up from FMI Loss Prevention Conference

  • Adam Creamer
  • 03.05.2009
  • Blog
Wrap-Up from FMI Loss Prevention Conference Well, my first Loss Prevention Conference is under my belt. I was initiated at the Food Marketing Institute’s LP show. It was the perfect show for me. Small and intimate, the loss prevention folks are very friendly and inviting.


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Social Media in Loss Prevention

  • Adam Creamer
  • 03.02.2009
  • Blog
Social Media in Loss Prevention One of the final topics that Michael covered in the keynote was social media. This is a topic that is near and dear to my heart. (In fact, there is an entire session dedicated to it at 1:30 today.


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Opening Keynote at FMI LP – State of the Supermarket Industry

  • Adam Creamer
  • 03.02.2009
  • Blog
  Instead of random tweets, I thought I would simply summarize the session. The speakers and content were so engaging that I decided to pay full attention and summarize at the end.


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Night One at the FMI LP

  • Adam Creamer
  • 03.01.2009
  • Blog
Night One at the FMI LP Well, the first night is complete. I took some pictures and will upload them tomorrow. A few things struck me on the opening night of the conference and I though I would pass them along.


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Food Marketing Institute's Loss Prevention Conference

  • Adam Creamer
  • 03.01.2009
  • Blog
Food Marketing Institute's Loss Prevention Conference The conference is about to start!


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Hello World

  • Adam Creamer
  • 02.27.2009
  • Blog
Hello World As is always necessary, I start my new blog with "Hello World".


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Agilence Names Pedro Ramos as Director of Retail Solutions

Camden, NJ - January 21, 2008 - Agilence, Inc., the leader in Intelligent Video Auditing Solutions (IVAS), today announced the appointment of Pedro Ramos as Director of Retail Solutions. Ramos formerly served as the assistant vice president for Loss Prevention at Pathmark Stores Inc., a ...


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