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restaurant-iot
5 Ways IoT and AI Automation Are Streamlining Restaurant Operations
The NRF Big Show is increasingly featuring restaurants, and one of the hot topics for 2024’s show was the potential and adopt...
Mastering Retail Store Audits: Your Ultimate Guide
In the competitive world of retail, staying ahead of the curve requires more than just stocking your shelves with the latest ...
Why Flash Mob Theft Has Become a Viral Crime
The term "flash mob" in the viral sense is typically attributed to videos at weddings or on the streets of people uniformly b...
7 Retail Trends for 2024
It’s a new year, which can only mean one thing: a forecast piece! As 2024 begins, retailers are entering an uncertain but ‘gu...
4 Key Takeaways from NRF Big Show 2024
Every year, the National Retail Federation's Big Show serves as the grand stage for unveiling the latest trends, technologies...
Agilence Announces New Artificial Intelligence (AI) Capabilities in 2024
Agilence Inc., the leading loss prevention and operational analytics provider for retailers, grocers, and restaurants, today ...
introducing-store-audit
Customizable Compliance Is Here: Introducing Agilence Store Audit
Audits are a critical operational process for retailers, restaurants, and any business with brick-and-mortar locations. They ...
Package Theft and Porch Pirates: How Retailers Can Combat this Growing Threat
As e-commerce continues to grow as a major channel for retailers, a new form of theft has grown with it: “porch piracy” or pa...
Introducing the All-New Agilence Analytics Modules
The NRF estimates shrink at $112.1 billion or about 1.6% of sales in 2022 – money that represents pure lost profit.
How Restaurants Can Thrive During the Labor Shortage
Great employees are the core of any restaurant’s success. Technological advances can’t replace the human element of warm cust...
private-label-credit-card
Private Label Credit Cards for Retailers: How to Measure, Optimize, and Avoid Fraud
In the competitive retail landscape, private label credit cards (PLCCs) have emerged as a powerful tool to engage customers a...
restaurant-sales
How to Increase Restaurant Sales
Every owner and operator wants to know how to do one thing above all: increase sales. And for good reason, driving revenue is...
AI-retail-mobile
AI Risks and How to Start Now with AI – AI in Retail Part 3
Since the release of OpenAI’s ChatGPT at the end of 2022, there’s been a big question on the mind of retail leaders: how will...
amy-gearing
Agilence Strengthens Leadership Team with New Chief Revenue Officer Amy Gearing
MOUNT LAUREL, N.J., July 31, 2023 (Newswire.com) - Agilence Inc., the leader in loss prevention analytics, helping prominent ...
AI-supply-chain
3 Key Opportunities for Retailers to Improve Margins with AI
In 2023, organizations of all kinds are grappling with the breakthrough products (and incessant hype) of Generative AI. For r...
AI in Retail Part 1: What is AI and How Will It Impact Retail in the 2020s?
Since the release of OpenAI’s ChatGPT in late 2022, artificial intelligence (AI) has become one of the hottest topics for bus...
restaurant-food-cost
How to Calculate and Control Restaurant Food Cost: Comprehensive Guide
When it comes to ensuring profitability for your restaurants, cost control is essential to hitting your margins. In 2023, eve...
NRF-protect
NRF Protect 2023: 5 Key Takeaways
The 2023 National Retail Federation Protect or NRF Protect event wrapped one week ago and the $95B retail shrink challenge sh...
How to Calculate and Control Your Restaurant’s Labor Costs
According to the National Restaurant Association, 89% of restaurant operators surveyed at the end of 2022 said that labor cos...
waiter-table-turnover
How To Improve Your Restaurant’s Table Turnover: The Ultimate Guide
For restaurant operators increasing table turnover rate is essential for improving profitability. More turnover means more re...
14 Steps to Reducing Food Waste In Your Restaurant
Restaurant food waste in the United States is a staggering issue. Even with supply chain issues, soaring food costs, and food...
How to Calculate Your Restaurant’s Prime Cost
When it comes to calculating margins and improving profitability, there’s one metric that rises in importance above the rest:...
7 Restaurant Technology Trends for 2023
It’s no secret the last few years have been filled with challenges for the restaurant industry, leaving many operators hoping...
restaurant refund fraud illustration
Restaurants Have a Refund Problem
Restaurant chargeback fraud has made headlines in recent years, as beloved restaurants such as Spoon by H in Los Angeles have...
That's a Wrap! 2023 Agilence User Forum Recap
On March 14 and 15th, Agilence held our ninth annual User Forum in historic downtown Charleston, South Carolina. The User For...
Agilence Wins Sixth Consecutive Stevie® Award for Customer Service
MOUNT LAUREL, N.J., March 20, 2023 (Newswire.com) - Agilence, Inc., the leading loss prevention analytics provider for retail...
inflation
Data-Driven Techniques to Combat Inflation
When will Inflation Slow Down? Recently, the Federal government raised interest rates intending to slow down inflation. Howev...
Return-on-investment
Understanding ROI of the Agilence Platform
Groceries, retailers, and restaurants are looking for solutions that quickly offer a return on investment to offset razor-thi...
retail-store
Webinar Recap - Retail's Digital Journey: How Winning Retailers Are Controlling Shrink and Thriving
In our recent webinar, Retail’s Digital Journey: How Winning Retailers are Controlling Shrink and Thriving, Greg Buzek of IHL...
grocery-selfcheckout-cashierless
How to Safeguard Your Cashierless Grocery Store
Grocers are welcoming customers back to the store. But where they spend their time is a make-it-or-break-it proposition. Dwel...
retail-employee-checkout
How to Make the Most of Limited Labor
Retailers Seek Greater Productivity The Bureau of Labor Statistics has tracked grocery store productivity since the 1970s, no...
retail-security-scanner
The Real Impact of Rising Felony Shoplifting Thresholds on Retail
You’ve seen the pictures of brazen thefts in retail stores, from violent flash mobs to the Walgreens’ bike-riding shoplifter....
laptop-in-retail-store
Where Winning Retailers are Spending
As retailers regain momentum in a post-COVID environment, winning retailers now take a hard look at the bottom line. What inv...
Common Types of Restaurant Employee Theft
The National Restaurant Association estimates that 75% of restaurant inventory shortages are due to internal theft, and QSRs ...
A Brief History of Loss Prevention and Asset Protection and a Look at What's Next
From Store Cop to Strategic Advisor Not so long ago, Security Teams  oversaw the protection of goods, watching for both shopl...
Theft Deterrence Through Loss Prevention Awareness Programs
Retail crime has been rising throughout the US for the past few years, with organized retail crime (ORC) and internal theft l...
Agilence Delivers an Average 3,318% Annual ROI for Customers
Mount Laurel, NJ -- Drive Research today published a report that finds Agilence, the leader in Loss Prevention Analytics, del...
Agilence Unveils Case Management - Intuitive and Powerful Capabilities Speed Up and Simplify Investigations
Mount Laurel, NJ – Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, to...
LP Statistics
Loss Prevention Stats and Facts Every Retailer Should Know in 2022
With the welcome influx of in-store customers and growing sales volume, retails still need to keep a watchful eye on loss pre...
Margin loss of digital journeys
The Hidden Margin Loss of Digital and Omnichannel Retail
The pandemic caused a dramatic shift in how consumers shop, including the rapid adoption of in-store shopping, BOPIS, curbsid...
Agilence Wins Gold Stevie Award
Agilence Wins Gold Stevie Award for Sales & Customer Service
Mount Laurel, NJ – Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, to...
Drive Thru
Why Are Quick Service Restaurants Ditching Dining Rooms?
Throughout the COVID-19 pandemic, quick service restaurants (QSR) were left with empty dining rooms and jam-packed drive-thru...
Retail Security Tips to Keep Customers and Staff Safe in Uncertain Times
Retail sales are up, but so are security concerns. As consumers continue to visit brick-and-mortar stores, retailers must add...
The Staggering Impact of Grocery Shrink and How to Fight Back
Every retailer deals with shrink – product loss from various sources like theft and damage. But unlike clothing or electronic...
Why do Employees Steal? How to Minimize Opportunity and Motive
Unfortunately, dishonest associates impact the bottom line of nearly every business. Investigating and terminating an employe...
10 Ways to Use Customer Service as a Loss Prevention Tool
Retailers are devising innovative ways to serve customers, provide an exceptional experience, and step up their loss preventi...
Retail Shrink and the Complexities of Known and Unknown Loss in 2022
Retailers have long struggled to minimize shrink. The term itself has been around for more than 150 years, but in that time, ...
Operations and Loss Prevention: Working Together to Reduce Shrink
While often thought of as two separate teams, retail operations and loss prevention (or asset protection) teams have signific...
Entering the Next Chapter of Growth at Agilence - 2021 Year in Review
During the holiday season, I always like to reflect, take stock, and look ahead to the challenges of the new year. The past t...
How to Reduce Shrink by Flagging Sales Reducing Activities
As retailers search for new ways to engage with customers, they are also seeking new ways to detect formerly hidden losses. T...
Click and Collect loss prevention
Click-and-Collect Loss Prevention Best Practices
Buy Online Pickup In-Store (BOPIS), curbside pickup, and automated lockers make it convenient for customers to get what they ...
What's My Banana?
"What's My Banana?" Applying the Banana Trick to Other Industries
With today’s ever-increasing landscape of automated processes that are being deployed throughout the retail, grocery, restaur...
Retail Labor Optimization
How to Survive the Retail Labor Shortage
Retailers are facing more labor and stock challenges than ever. As stores continue to monitor the supply chain to keep store ...
Perishable Shrink
Why your Perishable Shrink Plan Isn't Working
Grocers are enjoying the return of shoppers to the store for fresh meat, produce, dairy, and ready-to-eat meals. But how do g...
Agilence Poised for Next Stage of Growth - A Letter from CEO Russ Hawkins
To our valued customers, I’m pleased to share that as of Wednesday, October 27, Agilence, Inc. has a new majority shareholder...
Using Market Basket Analysis to Capitalize on Customer Purchasing Behavior
What’s in your basket? That is what retailers want to know. Ever wonder why retailers offer BOGO sales? It’s the same reason ...
Why Loss Prevention Leaders Must Become Analytics Evangelists
As retailers bounce back from the pandemic, they’re simultaneously finding innovative ways to serve customers while controlli...
How can Leaders Really Measure the Impact of Loss Prevention Efforts?
In LPM’s recent survey, Evolving Perception of Value within Loss Prevention Departments, diverse opinions indicate the percep...
Loss Prevention as Data Experts? Supporting Total Retail Loss
In the past, companies depended on LP to have a keen eye for theft and behavior patterns. LP professionals are seasoned data ...
remote loss prevention audits
Are Remote Loss Prevention Audits Here to Stay? What you Need for a Virtual Store Visit
As the economy begins to rebound, retailers are experiencing increased traffic. Retailers and staff are struggling to balance...
uncover-operational-shrink
How Retailers can Uncover Operational Shrink Impacting Profit Margins
Operational shrink, including losses caused by systemic issues and poor promotion execution, is more common and costly than f...
The Future of Loss Prevention: Expanding Responsibilities and Areas of Interest
LP professionals are rising to new challenges, working across the organization to meet new strategic goals. We recently partn...
5 Gaps in your Retail Loss Prevention Strategy
Loss prevention shrinkage has cost the retail industry nearly $62 billion in 2020 alone, an all-time high. These losses can b...
5 Ways Loss Prevention's Reputation is Changing for the Better
We recently partnered with Loss Prevention Magazine to survey nearly 100 LP professionals who shared their perception of Loss...
7 Tips to Help Loss Prevention Professionals Implement a New Data Analytics Solution 
The world of retail Loss prevention is constantly evolving to better reduce shrink and detect areas of operational insufficie...
How to Identify and Handle Shoplifters in your Retail Stores
The prevention, detection, and management of shoplifting is an integral aspect of running a retail business. Long gone are th...
Fighting Chargeback Fraud: Is there such a thing as Friendly Fraud?
Retailers are making it easier to return online purchases, issuing refunds before they receive the return goods. This policy ...
How to Prevent "Card not Present" Fraud
Even before the pandemic, card not present (CNP) payments were on the rise. Given the convenience and increased health concer...
11 Types of Retail Fraud on the Rise Across the Customer Journey
Dealing with fraud is no new task to retailers, but over the years fraud techniques have developed that could bring harm to y...
Emergency Exit
10 Topics to Include in your Retail Business Health and Safety Manual
An up-to-date safety manual is essential to keep employees, customers, and your business safe from harm. Instead of just keep...
essential grocery operations metrics
Measuring Supermarket Performance: 10 Essential Grocery Operations Metrics
Grocery operations are more complex and include new customer personas, third-party shoppers, and supply chain glitches that c...
Loyalty and Rewards Fraud
Balancing Loyalty and Loss Prevention: How to Battle Rewards Program Fraud
Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion ...
Retail's Recovery
When will Retail Recover? Post-Pandemic Consumer Trends and Tips for Retailers
In conjunction with IHL Group, Agilence conducted a Global Consumer Study on spending trends for the retail sector. Below are...
The Rising Threat of Contactless Payment Fraud
Merchants and customers want the same thing – a frictionless payment experience. Everyone from Walmart to city governments an...
Are Stacked Discounts Costing your Retail Business Millions in Profit?
Retailers know that discounts drive sales but, when used incorrectly, they can also contribute to loss. Savvy shoppers know t...
cash skimming from register
How to Determine if Employees are Skimming Cash
Cash is king when it comes to employee theft. Cash skimming is one of the most common forms of employee theft, also known as ...
retail return register
What's your Real Return Rate? Calculating Omnichannel Returns and Exchanges
Online orders, curbside pickup, BOPIS, and other omnichannel models have redefined how customers can purchase products. Just ...
Brian Brinkmann is Agilences new CPMO
Agilence has New Chief Product and Marketing Officer, Brian Brinkmann
Agilence, Inc. the leading SaaS provider of data management and analytics focused on grocery, retail, and restaurants, today ...
skills every business analytics professional needs
Which Skills do Retail Business Analytics Professionals Need?
Until recently, retailers used gut-feel, group consensus, or what they thought would help make important product and sales de...
open sign
5 Loss Prevention Tips for Small to Mid-Sized Retailers
It has been a challenging year for small to mid-sized retailers. To stay in business, they will need the focus, drive, and ri...
The Evolution of Retail Store Operations
Until recently, most retail customers still purchased items the same way they have done for over 100 years. They went to the ...
Putting the “Quick” in QSR: 4 Tips for Improving QSR Speed of Service
They call it a Quick Serve Restaurant for a reason. Customers enjoy great food, fast transactions, and speedy service from yo...
out of stocks empty shelves
Maximizing On-Shelf Availability: LP’s Role in Avoiding Out-of-Stocks
Inventory keeps revenue flowing. Making sure that the right product is on the right shelf at the right time is critical, yet ...
e-commerce fraud
E-Commerce Fraud is on the Rise: Here’s How Retailers Can Fight Back
With the pandemic spurring online shopping adoption, digital retail has never been more popular. E-commerce sites have become...
How to Conquer Discount Fraud
Discounts provide many benefits to not only customers, but to retailers as well. From employee to military discounts, they al...
Expert Cash Handling Tips for QSRs
You’ve invested in systems that keep your inventory, labor, and operational costs on track. But unless you train your staff h...
Total Retail Loss
Tackling Total Retail Loss: A New View on Loss Prevention
For the last 100 years, retailers have used the term “shrink” to indicate the difference between what is on the shelf as comp...
omnichannel retail concerns 2021
The Top 7 Concerns for Omnichannel Retailers in 2021
After a tumultuous 2020, retailers are looking to regroup in 2021, doubling down on important trends that are proving to deli...
Building an Effective Case to Combat ORC
Unfortunately, retailers are well acquainted with the concept of shoplifting – items stolen from a store usually for personal...
Dollar Tree Partners With Agilence to Enhance Data Analytics
MOUNT LAUREL, N.J. - Agilence, Inc., the leading provider of digital transformation solutions to unify operational analytics ...
Why Exception-Based Reporting is Essential for Restaurant Operators
Every restaurant experiences some level of loss – fraud, theft, waste, compliance issues, and more that eat into margins and ...
Agilence Awarded Fourth Consecutive Customer Service Department of the Year Stevie Award
MOUNT LAUREL, NJ – Agilence, Inc., the leading SaaS provider of data management and analytics focused on grocery, retail, and...
5 Questions CIOs Should Be Asking Analytics Vendors
Data analytics is quickly becoming a cornerstone of management decision making. Your management team wants accurate data with...
Weighing the Pros and Cons of Off-Premises Dining
The restaurant industry changed drastically in 2020 because of the COVID-19 pandemic and resulting changes to consumer behavi...
2020 Year in Review: A Note from Agilence CEO Russ Hawkins
This year has been anything but business as usual. It’s been a year full of great stress, uncertainty, and trauma but also pe...
The Sprint to Last-Mile Grocery: Examining the E-Grocery and Delivery Landscape
Customers' increasing desire for speed, convenience, and contactless grocery shopping options is driving a huge surge in thir...
Five Retail Holiday Shopping Predictions for 2020
2020 has been a year of unknowns and the fast-approaching holiday season is no different. Thanks to COVID-19, retail doesn’t ...
How to Identify and Reduce Self-Checkout Theft and Fraud
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed ch...
Agilence Recognizes SpartanNash with 2020 Visionary Award
MOUNT LAUREL, N.J., October 28, 2020 - Agilence, Inc. the industry leader in operational analytics and prescriptive actions f...
Four Steps to Creating Profitable Retail Promotions
Discounts and promotions have become more important than ever for retailers trying to bounce back after a year of trials and ...
Agilence's Catherine Penizotto Wins Stevie® Award for Executive of the Year in 2020 Stevie Awards for Women in Business
MOUNT LAUREL, N.J., October 13, 2020 (Newswire.com) - Agilence’s VP of Customer Success, Catherine Penizotto has been named t...
3 Unexpected Ways Instacart May Be Costing Grocers Profits
In the past six months, online grocery shopping has become a must-have for grocers of any size. Online sales were already bui...
How to Minimize Produce Shrink: 3 Sources Every Grocer Should Monitor
Grocery stores constantly experience inventory shrinkage, or shrink, and produce shrink in particular is one of the most vexi...
The New Restaurant Customer: 9 Impacts of COVID-19 on Foodservice Consumers
The COVID-19 pandemic has fundamentally changed the way that we all interact with each other. Unsurprisingly, industries cent...
the anxious consumer
Retail's Reopening, the Anxious Consumer, and Redefining Value for a Post-COVID World
While the COVID-19 pandemic is in no way over, companies and consumers around the world have moved beyond the initial shock a...
The Omnichannel cannabis buying experience
Growing the Business: The Omnichannel Cannabis Dispensary Customer Experience
In the toughest times, creativity and ingenuity are two traits that always stand out. Right now, in the cannabis industry, it...
Agilence Announces Creation of Strategic Advisory Board to Strengthen Leadership in Retail and Restaurant Data Analytics
MT. LAUREL, N.J., June 30, 2020 (Newswire) - Agilence, Inc., the leading provider of operational analytics & reporting so...
The New Shopper: Changes to Grocery Shopping Behaviors Post-Pandemic
Before the COVID-19 pandemic, grocery shopping kept to a familiar pattern, which meant that shopping behavior was fairly pred...
The Future of Grocery Store Cleanliness
The Future of Grocery Store Cleanliness and Safety Post COVID-19
Historically, cleanliness in supermarkets, warehouse clubs, and other grocery stores meant bright lighting, shiny floors, gle...
Agilence Wins Bronze for Customer Service Department of the Year at 2020 Stevie® Awards
MOUNT LAUREL, NJ — March 12, 2020 – Agilence, Inc., the leading provider of operational analytics & reporting solutions t...
Brumit Restaurant Group Joins the Agilence Customer Community
MOUNT LAUREL, N.J., March 3, 2020 (Newswire.com) - Agilence, Inc., the leading provider of operational analytics & report...
Agilence Heads to San Diego for 2020 User Forum
MOUNT LAUREL, N.J., February 25, 2020 - Agilence, Inc., the leading provider of operational analytics & reporting solutio...
Controlling Restaurant Labor Costs
5 Ways to Reduce Restaurant Labor Costs
In the restaurant industry, serving great food is only one ingredient in the secret sauce for success. Great food may increas...
LP Foundation and Agilence Partneship
Agilence Becomes Newest Master Level Partner with Loss Prevention Foundation (LPF)
(Matthews, NC – February 14, 2020) The Loss Prevention Foundation (LPF) announced that Agilence, Inc. has advanced its partne...
restaurant-upsell-techniques
Restaurant Upselling Techniques: Data-Driven Strategies to Increase Profitability
Savvy restaurant managers understand the key to increasing profits is upselling to the customer. Additional drinks and food w...
analytics-evaluation-1
The New Retail Store Operations Checklist
It may seem like today’s daily store operations aren’t much different than they were 100 years ago. But with the increasing r...
past.present.future
2019 in Review – A Note from President and CEO, Russ Hawkins
A note from Russ Hawkins, President and CEO of Agilence Inc. - As we begin a new year and decade, I would like to take a mome...
How to Calculate Year Over Year Growth
During the year, there are a number of metrics to track, and it’s easy to get sucked in and lose sight of the big picture. Bu...
Agilence Introduces Artificial Intelligence (AI) & New Mobile Features
Mt. Laurel, NJ, January 13, 2020 (Newswire.com) - Agilence, Inc., the leading provider of predictive data analytics & rep...
brink-partnership-press-release
Agilence and PAR Technology's Cloud-Based Brink POS Software
New Hartford, NY – January 6, 2020 – ParTech, Inc (PAR), global POS solutions provider and wholly owned subsidiary of publicl...
Tradeshow_1200x860
Big Show, Bigger Ideas: 4 Technology Predictions Heading Into 2020 NRF Big Show
Retail technology has evolved since the days of the credit card imprinter and the large scale pneumatic tube systems once spr...
essential-retail-metrics
The Profitable Retailer: 10 Essential Retail Metrics - and 5 More to Consider
Your brand has great products. Your employees provide outstanding service. Your customers come back for repeat business. You’...
plastic-bag-ban
Everything About Plastic Bag Ban and Fee Compliance
Plastic bags have been a staple of the American consumer since they were introduced into the grocery industry in the early 19...
essential-restaurant-metrics-1
Measuring Restaurant Performance: 10 Essential Restaurant Metrics
What is your restaurant data telling you? Today, we have access to more data than ever before. Customer data. Performance dat...
history-of-bi-1
Agilence Receives Strategic Growth Financing From Accel-KKR Credit Partners
MOUNT LAUREL, N.J., August 20, 2019 (Newswire.com) - Agilence, Inc., the leading provider of data analytics & reporting s...
calculating-total-cost-of-data-analytics
Calculating Total Cost of Ownership for Data Analytics
Most companies are incredibly attentive to the hard costs of a data analytics & reporting investment, i.e., per-user lice...
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Improving Drive-Thru Speed of Service
In the fast casual and quick service restaurant industries, finding ways to increase your restaurant’s speed of service while...
data-strategy
Tips for Creating an Enterprise-Wide Data Strategy
A business’ performance and competitive capacity depends largely on how successful they are in managing their data. Having a ...
c-store-summer
Is your Convenience Store Reaping the Benefits of a Strong Summer?
Unlike the winter months when people tend to avoid leaving their homes, summer is the time to travel. This summer, gas prices...
employee-theft
How to Spot and Stop Retail Employee Theft
Unfortunately, there’s no denying that employee theft is a reality of retail operations. Employee theft, also known as intern...
cbd-in-cstores
CBD in Convenience Stores: How Cannabis Products are Transforming C-Stores
For a natural remedy cultivated to combat anxiety, the cannabidiol (CBD) industry hasn’t been causing much calm for convenien...
virtual-ghost-restaurants
Horror Stories or Secret Sauce: What are Ghost Restaurants?
As restaurant delivery becomes more popular than ever, restauranteurs are beginning to abandon the traditional brick-and-mort...
reinventing-convenience
Are Overlapping Categories Reinventing the Convenience Model?
Whether chasing core categories like tobacco and alcohol or streamlining the customer experience by eliminating the checkout ...
restaurant-check-size
5 Ways Restaurants can Increase Average Check Size
Multi-location restaurant operators know how important it is to track sales figures and profits. These essential metrics can ...
agilence-press-release
Agilence Introduces New Analytics Capabilities and Internal Communication Tools in Latest Software Release
MOUNT LAUREL, NJ – May 30, 2019 – Agilence, Inc., the leading provider of data analytics & reporting solutions to the ret...
combating-return-fraud
How to Combat Return Fraud and Abuse
Accepting returns is an important way for retailers to build trust with new customers, encourage confidence in purchases, and...
third-party-restaurant-delivery
The Pros and Cons of Third-Party Delivery Services for Restaurants
The demand for convenient options like delivery is on the rise and spreading from the usual suspects like pizzerias and Chine...
dispensary-compliance
7 Tips for Marijuana Dispensary Compliance
Legal compliance within the marijuana dispensary industry is a serious issue. The ability of a business to cultivate, produce...
data-analytics-end-game (2)
The LP Endgame: Using Data Analytics To Combat Fraud Schemes
While using analytics to combat fraud isn’t as dangerous as leveling the Infinity Stone-fueled powers of Thanos –anticipating...
ebr-beyond-fraud
5 Tips for Maximizing the Value of Exception-Based Reporting Systems
Exception-Based Reporting (EBR) has been widely used by retailers to analyze transactional data for over 25 years. The most c...
measuring-promotional-performance
Percent Off vs. Dollar Discounts: The Psychology of Promotions
Nearly every brand and retailer use discounts and other promotions to grow their business. Successful promotions have the pow...
online-grocery-customers-1
Getting to Know the Online and Third-Party Grocery Customer
While the vast majority of grocery shoppers still prefer to buy in store, the Food Marketing Institute estimates that online ...
cannabis-dispensary-loss-prevention
Dispensary Loss Prevention is a Must as Cannabis Industry Booms
Over the course of my career, I have always tried to keep up with emerging trends and businesses within the Loss Prevention (...
history-of-bi-infogrpahic
The History of Business Intelligence Infographic
Ever wonder how business intelligence became what it is today? Today, the term is used to describe a set of strategies and te...
c-store-gas-pump
How Convenience Stores Can Increase Pump-to-Store Conversions
The average gas station attracts about 300 customers a day, but only 35% of those customers ever set foot inside the store. T...
Omnivore
Agilence and Omnivore Announce Partnership to Bring Restaurants Advanced Analytics and Simplified POS Integrations
MOUNT LAUREL, NJ – March 11, 2019 – Agilence, Inc., the leader in vertical business intelligence for restaurant operators, to...
big-challenges-big-data
How can Retailers Overcome the Big Challenges of Big Data?
Looking back at the past few years, retail technology trends have shown that retailers who are able to make sense of their da...
marie-kondo-data
Tidying Up your Data With The Marie Kondo Method
Cleaning mogul, Marie Kondo’s rise to popularity may seem as if it occurred overnight when her show, Tidying up with Marie Ko...
2020Retail Hero LP
Agilence Wins Silver for Customer Service Department of the Year at 2019 Stevie® Awards
For the Second Year in a Row the Growing Vertical BI Company was Recognized for Outstanding Customer Service MOUNT LAUREL, NJ...
cannabis-dispensary-analytics
The Growing Need for Analytics in the Cannabis Dispensary Industry
If you’ve kept up with financial news over the past year, you probably already noticed that a “green gold rush” is taking pla...
grocery-technology-to-watch
Grocery Technologies to Keep an Eye on in 2019
As we’re winding down from NRF’s Big Show last month and gearing up for The NGA Show, it’s become clear that there are techno...
IMG_0757a-1
Agilence Announces Host Venue and Dates for 6th Annual User Forum
MOUNT LAUREL, NJ - February 06, 2019 – Agilence, Inc., the leader in vertical business intelligence, today announced the host...
BOPIS retail
Is BOPIS Here to Stay? The Pros and Cons of "Click & Collect"
One of the biggest themes at this year’s NRF Big Show was the rapidly growing popularity of “Buy Online, Pickup in Store" (BO...
nrf-2019-recap
Reimagining Retail - NRF Big Show 2019 Recap
Early last week, myself and a few members of the Agilence team made our way to New York City for the world’s largest retail c...
history-of-bi-1
Rise of Citizen Data Scientists and Future of Business Intelligence
The BI and greater analytics market has spent the majority of the last decade shifting from IT-led, systems-of-record reporti...
AdobeStock_206668614 [Converted]
Agilence Adds 28 Banners, Exceeding 43,000 Deployed locations in 2018
MOUNT LAUREL, NJ, January 14, 2019 – Agilence, Inc., the leader in Vertical Business Intelligence (VBI) solutions for the ret...
data-storytelling
The Importance of Telling Stories with Data
Stories are 22 times more memorable than facts. This is why we can recall stories told to us from years ago, yet not remember...
DSC_8788a
Agilence Hires Bruce F. Katz as Chief Financial Officer
MOUNT LAUREL, NJ - December 18, 2018 – Agilence, Inc., the leader in vertical-focused business intelligence solutions for the...
democratize-restaurant-data2-1
Democratizing Restaurant Data to Increase Operational Efficiency
In the past, restaurant chains were successful because of their menu, food quality, customer service, and price, but now we c...
Untitled design (1)
The Psychology Behind Loyalty Programs
Many companies use a reward system or loyalty program in an attempt to make customers more devoted. Top loyalty programs from...
bi-in-c-stores
The Rise of Business Intelligence in Convenience Stores
The convenience industry’s profit margins aren’t what they used to be. They can range from pennies on a fuel transaction to m...
retail-discounts-hurt-margins2
The Unexpected Way Retail Discounts Could be Hurting Margins
Discounting retail products through promotions and loyalty/rewards programs are one of the most common and effective ways to ...
download
The Psychology Behind Business Dashboards
Within the past decade, dashboards have become an increasingly popular way for businesses to internally display data. But, wh...
Creating a data literate enterprise
How to Spread Data Literacy Across the Enterprise
There are two keys to unlocking the power of data. It should come as no surprise that technology is the first, but the second...
Data Analytics hero's journey
From Zero to Data Hero: Defeating Inefficiency with Insight
While the data champion advocates for the importance of collecting and leveraging data, data heroes are the individuals at ev...
restaurant franchisee data
Putting Restaurant Franchisee Data into Focus
Big data is big business for restaurant franchisees in the Information Age. Collecting and analyzing massive amounts of data ...
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Breakage or Escheatment? Making Sense of Unused Gift Card Data
Gift cards are the number one most requested present during the holiday season and nearly 20% of all gift cards are purchased...
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Taco Bell's FRANMAC 2018 Recap
Our team had a great time at the 2018 FRANMAC convention in Las Vegas! FRANMAC is the Taco Bell Franchise Management Advisory...
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Battling America's Opioid Epidemic with Pharmacy Data Analytics
The scope of America’s opioid epidemic is staggering, costing the US economy an estimated $78.5 billion a year and tragically...
20/20 user Forum 2018 Recap
Agilence 2018 User Forum Recap
It hardly seems possible that Agilence’s fifth annual User Forum has already come and gone. Attendees have deemed it a succes...
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6 Ways to Ensure your Data Analytics Efforts Fail
In late 2017, Gartner revealed that about 60% of big data analytics and business intelligence projects fail to move past the ...
Data Analytics Champion
Awakening your Data: The Genesis of the Data Champion
Used effectively, data can help businesses make faster, more educated decisions that identify opportunities, improve profits,...
c-store digital transformation
The Role of Data in the Digital Transformation of C-Stores
Consistent technological advancements have disrupted nearly every industry. Within just a few years, the term digital transfo...
data-silos
How to Destroy Data Silos and Boost your Bottom Line
Today, businesses are drowning in data but starving for actionable insights. The good news is that most departments are alrea...
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How to Embrace Omnichannel in Any Industry
Creating an omnichannel customer experience has been a priority in retail for years. The goal of an omnichannel strategy is t...
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Agilence Adds Key Hire to Executive Leadership Team
MOUNT LAUREL, NJ - July 19, 2018 – Agilence, Inc., the leading provider of vertical-focused analytics solutions to the retail...
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Agilence Maintains Momentum with Outstanding Net Promoter Score
MOUNT LAUREL, NJ – May 22, 2018 – Agilence, Inc., the leading provider of vertical-focused analytics solutions to the retail,...
QSR Hero
QSR Is Dead
The Restaurant Leadership Conference has come and gone, and as first-time attendees, we were very impressed. The sessions and...
Gas Station Pump
Gas Stations Using Data Analytics To Predict & Track Sales
Running a successful gas station as a sole operation or as an extension to a grocery or convenience chain means juggling nume...
Deli
How Grocery Stores are Boosting Deli Sales with Data Analytics
Remember the days when you’d saunter into the supermarket for some freshly sliced deli meats and cheeses? You’d approach the ...
Restaurants looking to technology
The Rise of Business Intelligence in the Restaurant Industry
Yesterday marked the official kickoff to MURTEC 2018. If you aren't familiar with the show or acronym, MURTEC - the Multi-Uni...
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Agilence Wins Silver for Customer Service Department of the Year at 2018 Stevie® Awards
Rapidly Expanding Data Analytics Company Recognized for Outstanding Customer Service MOUNT LAUREL, NJ—February 26, 2018 – Agi...
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Agilence Named as Finalist in 2018 Stevie® Awards for Sales & Customer Service
12th annual awards will be presented on February 23 in Las Vegas MOUNT LAUREL, NJ— January 24, 2018 – Agilence, Inc., the lea...
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CIOReview Magazine Names Agilence One of the 20 Most Promising Retail Solution Providers for 2018
Data analytics leader recognized in retail technology publication, CIOReview MOUNT LAUREL, NJ—January 16, 2018 – Agilence, In...
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Agilence Adds 36 Banners, Reaching 35,000 Deployed Locations in 2017
MOUNT LAUREL, NJ, January 04, 2018 – Agilence, Inc., the leader in cloud based data analytics for store performance and loss ...
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Agilence Hosts 4th Annual User Forum with Industry-Leading Retail and Restaurant Brands
MOUNT LAUREL, N.J., Oct. 5, 2017 -- Agilence, Inc., the leader in cloud-based data analytics for store operations and loss pr...
Agilence featured on Modern Restaurant Management
Recently, Agilence's own Restaurant team has had their analytical insights featured on Modern Restaurant Management. We wante...
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Agilence Receives Enterprise-Ready Rating from the Skyhigh CloudTrust™ Program
Agilence customers benefit from exceptional customer support and a data analytics platform with top ranking security capabili...
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Agilence Earns Industry-Leading Net Promoter Score of 70
Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS sco...
Agilence and Heartland Commerce Launch Strategic Partnership
Partnership leads with a primary goal of educating restaurant operators on data-driven loss prevention strategies to improve ...
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The Moneyball Approach to Restaurant Operations
How Restaurants Are Using Data Science to Climb Up the Standings Whether or not you are a fan of baseball, you have likely he...
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Agilence Named Best Retail Data Analytics Solutions Provider 2016
Leading insight service provider recognized by Softech Intl for its cloud-based data analytics solution
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5 Tips to Improve Restaurant Performance
Table-service restaurants serve as a reunion or gathering spot for family, friends and coworkers alike, while quick-service e...
3 Easy Ways to Improve Sales and Profits
As we near the holiday season, businesses everywhere are ordering inventory, stocking the shelves, and hiring seasonal staff ...
Use Case Spotlight: SITs
Single item transactions are always a point of concern for restaurant loss prevention professionals. While these transactions...
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Spurn The Churn: Reducing Employee Turnover
Employee turnover is inevitable – not many people stay with one company forever anymore. People leave for all sorts of reason...
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Dividing the Day to Multiply Operational Efficiency
In the restaurant industry, dayparting is the practice of dividing the business day into several parts– Breakfast, Brunch, Lu...
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Are E-Receipts Safe?
Asking if we want a paper copy of our receipt is becoming the norm when we visit our favorite retailers and restaurants. Our ...
check kiting and retail theft
A Check Kiting Kingdom Comes Crashing Down
Lately, we’ve been writing about retailers and restaurateurs contending with activities impacting profits such as losses from...
Thwarting the Wagon Wheel Scheme
How to Thwart Restaurant Employee Theft: The ‘Wagon Wheel’ Scheme
As a restaurateur, you’d like to believe that all of your employees are honest people. While many of them are, industry surve...

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