Agilence Earns Industry-Leading Net Promoter Score of 70

Posted by Adam Creamer on Aug 28, 2017 10:36:22 AM

Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS score of 58 for a software company, Agilence is committed to delivering a suite of SaaS-based solutions that put customers at the center of their product roadmap.

NPS is a customer loyalty metric which produces a number between -100 and +100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. With a score of 70, Agilence ranks higher than most data analytics companies. For comparison, SAP has a score of 19 and Oracle has a score of 25.

Below is a partial list of feedback from leading brands surveyed on their experience as an Agilence customer:

  • "They listen to our needs and support us in attaining our goals."
  • "Agilence offers a great solution to serious problems in retail loss prevention with the ability to expand its use to other departments across the company."
  • "Customer service is great, and the product just works."
  • "It is best of class."
  • "Very easy to use and great customer service."
  • "I think we are all just scratching the surface of what this product can do.'"

For more information about the Agilence survey results, visit the NPS Benchmarks website.

Topics: Press Room