MOUNT LAUREL, N.J., April 24, 2024 - Agilence, Inc., the leading loss prevention and operations analytics provider for retailers, grocers, and restaurants, announced today that they have won a Silver Stevie® Award for Customer Service Department of the Year. This is the seventh consecutive year that the Agilence Customer Success team has been recognized with a Stevie® Award.
Accomplishments noted in the nomination include a Net Promoter Score of 65 (63% higher than the SaaS average of 40), a 97% customer retention rate and a 100% training satisfaction score. Judges also cited the reduction in average case resolution time to 11 hours and the resolution of 99.5% of support tickets, as well as the redesigned Watercooler (community portal) feature and community-building efforts such as Jam sessions and Office Hours for all Agilence users.
"Every year our Customer Success team sets a new bar of excellence," said Agilence CEO Russ Hawkins. "They continue to innovate on how we onboard, train, and support our customers. This award is a testament to the dedication of our team to deliver maximum value for our customers.”
The Stevie Awards for Sales & Customer Service, now in their 18th year, are the world's top honors for sales, business development, customer service, and contact center professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
