Agilence to Present at RILA Asset Protection Conference 2018

Posted by Adam Creamer on Apr 17, 2018 9:13:00 AM

VP of Product Strategy along with a member of a leading pharmacy operator to drive discussion about combating information overload

MOUNT LAUREL, NJ—April 17, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators gain valuable insights from their data, today announced that Vice President of Product Strategy Derek Rodner will be speaking at the 2018 RILA Asset Protection Conference, April 29 – May 2, 2018, along with a member of a leading pharmacy operator.

Together during the session “The Rite Medication for Your Company’s Data Analysis Paralysis,” Derek and guest will discuss how to properly leverage data analytics solutions in order to capitalize on the date at your disposal rather than being overwhelmed by the mass of data flowing through your stores.  Once your data is in order, you can begin gaining valuable insights to help optimize sales, enhance promotion performance, and improve profits.

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Agilence Wins Silver for Customer Service Department of the Year at 2018 Stevie® Awards

Posted by Adam Creamer on Feb 26, 2018 9:15:44 AM

Rapidly Expanding Data Analytics Company Recognized for Outstanding Customer Service

MOUNT LAUREL, NJ—February 26, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today announced that they have won the Silver Stevie® Award for Customer Service Department of the Year at the 12th annual Stevie® Awards for Sales & Customer Service.

“The success of our customers is at the core of what we do, and it’s incredibly exciting to have our ‘customer first’ mentality recognized with the Silver Stevie® Award,” said Catherine Penizotto, VP of Customer Success at Agilence.  “I am very proud of our team’s efforts and accomplishments, and we look forward to helping even more retailers and restaurant operators succeed in the future.”

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Agilence Named as Finalist in 2018 Stevie® Awards for Sales & Customer Service

Posted by Adam Creamer on Jan 24, 2018 9:25:00 AM

12th annual awards will be presented on February 23 in Las Vegas

MOUNT LAUREL, NJ— January 24, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today announced that they are named a Finalist for the Customer Service Department of the Year category in the 12th annual Stevie® Awards for Sales & Customer Service.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada.  Finalists from the U.S.A. and several other nations are expected to attend.

“We are so proud to have been named a Stevie Awards Customer Service finalist.  This nomination is a direct reflection of the customer-centric culture that we embody every day,” said Catherine Penizotto, VP of Customer Success at Agilence.  “The success of our customers is so critical to us and it’s incredibly exciting to have that ‘customer first’ mindset and the dedication of the team here at Agilence recognized.”

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CIOReview Magazine Names Agilence One of the 20 Most Promising Retail Solution Providers for 2018

Posted by Adam Creamer on Jan 16, 2018 10:17:00 AM

Data analytics leader recognized in retail technology publication, CIOReview

MOUNT LAUREL, NJ—January 16, 2018 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced that it is on CIOReview Magazine's “Top 20” list of Most Promising Retail Solution Providers for 2018.  This award is based on feedback from business leaders across the retail industry to identify innovative and effective solution providers that provide efficient as well as cost-effective retail solutions and services.

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Agilence Adds 36 Banners, Reaching 35,000 Deployed Locations in 2017

Posted by Adam Creamer on Jan 4, 2018 9:05:00 AM

MOUNT LAUREL, NJ, January 04, 2018 – Agilence, Inc., the leader in cloud based data analytics for store performance and loss prevention, today announced continued growth driven by product enhancements and robust sales of its 20/20 Data Analytics™ platform.

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Agilence Announces Host Venue and Dates for 5th Annual User Forum

Posted by Adam Creamer on Dec 21, 2017 9:42:00 AM

The 2018 event will be held in Savannah, GA during the week of September 10, 2018

MOUNT LAUREL, NJ - December, 21 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced the host venue and dates for their 2018 20/20 User Forum.

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Agilence Announces 20/20 Grocery to Accelerate Data-Driven Strategies for Supermarkets and Grocers

Posted by Adam Creamer on Nov 15, 2017 9:33:20 AM

MOUNT LAUREL, NJ - November 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced software designed to support the specific needs of supermarkets and grocers with the release of 20/20 Grocery™.

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Agilence Hosts 4th Annual User Forum with Industry-Leading Retail and Restaurant Brands

Posted by Dennis Burge on Oct 5, 2017 9:44:27 AM

MOUNT LAUREL, N.J., Oct. 5, 2017 -- Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced the successful conclusion of their Fourth Annual 20/20 User Forum held in Nashville, TN.  At the 20/20 User Forum, attendees came together to network, share ideas, and influence the direction of the 20/20 Data Analytics platform.  Presentations were conducted by Rite Aid, Haggar Clothing, Pier 1 Imports, and members of the Agilence staff.

"Our goal with every User Forum is to provide attendees with insights and value they can't get from any other event," said Catherine Penizotto, Vice President of Customer Success at Agilence.  "This year we have taken that idea a step further with more user presentations, an executive think tank, new user sessions, and the ability for attendees to earn up to 7 CEUs towards their Loss Prevention Foundation LPC recertification."

Below is a partial list of feedback from some of the leading brands that attended the 20/20 User Forum:

  • "The best one yet, and one of the best user conferences I have attended. Just the right balance of serious and fun."
  • "It was our first time [attending], we enjoyed everything, especially meeting the staff. The Agilence staff was personable, fun, and always interested in doing what they can to help the customer."
  • "A big thank you for the one-on-one personal attention I received, again, I feel like I am the only user!"
  • "A great conference that was engaging, educational and fun."
  • "I picked up many new ideas for improving my skills with 20/20."
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Agilence Receives Enterprise-Ready Rating from the Skyhigh CloudTrust™ Program

Posted by Adam Creamer on Sep 13, 2017 9:50:00 AM

Agilence customers benefit from exceptional customer support and a data analytics platform with top ranking security capabilities

MOUNT LAUREL, NJ – September 13, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced that it has been awarded the Skyhigh CloudTrust™ rating of enterprise-ready for its data analytics platform. This Enterprise-Ready rating meets the most stringent requirements for data protection, identity verification, service security, business practices and legal protection.

"Agilence is thrilled to be awarded the prestigious Skyhigh Enterprise-Ready rating,” said Jeff Freedman, Vice President of Technology for Agilence. “It’s great to see third-party recognition of our application, infrastructure-level security controls, and stringent internal processes. We’ve always been committed to providing world-class security to our customers, and this Skyhigh CloudTrust rating is a testament to that.”

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Agilence Earns Industry-Leading Net Promoter Score of 70

Posted by Adam Creamer on Aug 28, 2017 10:36:22 AM

Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS score of 58 for a software company, Agilence is committed to delivering a suite of SaaS-based solutions that put customers at the center of their product roadmap.

NPS is a customer loyalty metric which produces a number between -100 and +100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. With a score of 70, Agilence ranks higher than most data analytics companies. For comparison, SAP has a score of 19 and Oracle has a score of 25.

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In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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