Agilence Blog listing page.

5 Gaps in your Retail Loss Prevention Strategy

  • Corey Adams
  • 09.02.2021
  • Retail
Loss prevention shrinkage has cost the retail industry nearly $62 billion in 2020 alone, an all-time high. These losses can be attributed to countless issues like shoplifting, ORC, employee theft, and even accidental human error. We’ve put a list together of 5 loss prevention no-no's to avoid so ...


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How to Identify and Handle Shoplifters in your Retail Stores

  • Keneavy Krenzin
  • 08.05.2021
  • Retail
The prevention, detection, and management of shoplifting is an integral aspect of running a retail business. Long gone are the days when losses associated with shoplifting are considered an acceptable cost of doing business. Research shows that 1 in 11 people will shoplift in their lifetime, and ...


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Fighting Chargeback Fraud: Is there such a thing as Friendly Fraud?

  • Pedro Ramos
  • 07.29.2021
  • Retail
Retailers are making it easier to return online purchases, issuing refunds before they receive the return goods. This policy improves the customer experience, but does it open the door to theft?


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How to Prevent "Card not Present" Fraud

  • Keneavy Krenzin
  • 07.22.2021
  • Retail
Even before the pandemic, card not present (CNP) payments were on the rise. Given the convenience and increased health concerns of sharing physical credit cards with merchants or shopping in-store at all, eCommerce shopping and CNP transactions seemed like a perfect and safe way to pay for products ...


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11 Types of Retail Fraud on the Rise Across the Customer Journey

  • Derek Rodner
  • 07.15.2021
  • Retail
Dealing with fraud is no new task to retailers, but over the years fraud techniques have developed that could bring harm to your business. As a result, many different types of potential fraud have been found scattered along the customer journey. From online account creation to checkout to ...


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10 Topics to Include in your Retail Business Health and Safety Manual

  • Keneavy Krenzin
  • 07.08.2021
  • Retail
An up-to-date safety manual is essential to keep employees, customers, and your business safe from harm. Instead of just keeping the manual filed away, you will want to make sure that everyone knows the top 10 topics to include in your health and safety manual that keep everyone safe.


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Balancing Loyalty and Loss Prevention: How to Battle Rewards Program ...

  • Corey Adams
  • 06.24.2021
  • Retail
Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion will drive some customers to your store or website, other customers are looking for loyalty programs that provide value beyond a basic transaction.


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