Agilence Blog listing page.

E-Commerce Fraud is on the Rise: Here’s How Retailers Can Fight Back

  • Brian Brinkmann
  • 03.25.2021
  • Retail
With the pandemic spurring online shopping adoption, digital retail has never been more popular. E-commerce sites have become a channel of choice for many consumers to get their shopping done, but it’s also become a channel of choice for many fraudsters. As e-commerce sales increase, so do the ...


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How to Conquer Discount Fraud

  • Derek Rodner
  • 03.18.2021
  • Retail
Discounts provide many benefits to not only customers, but to retailers as well. From employee to military discounts, they all serve a purpose to drive long-term sales, loyalty, and profits. Proper implementation can influence frequent purchases, new product trials, and increase order ...


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Tackling Total Retail Loss: A New View on Loss Prevention

  • Pedro Ramos
  • 03.04.2021
  • Retail
For the last 100 years, retailers have used the term “shrink” to indicate the difference between what is on the shelf as compared with what is in inventory counts. Shrink is often synonymous with loss, which may also include errors like mispricing or inaccurate data, or waste. But a century ago, no ...


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The Top 7 Concerns for Omnichannel Retailers in 2021

  • Brian Brinkmann
  • 02.25.2021
  • Retail
After a tumultuous 2020, retailers are looking to regroup in 2021, doubling down on important trends that are proving to deliver outstanding customer experiences, enhance and protect their brand, and boost profits. Here are the top 7 ways that omnichannel retailers will thrive in a dynamic economy.


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Building an Effective Case to Combat ORC

  • Pedro Ramos
  • 02.18.2021
  • Retail
Unfortunately, retailers are well acquainted with the concept of shoplifting – items stolen from a store usually for personal use or consumption. Roughly 3% of shoplifters take shoplifting to the next level and make it their profession, reselling their stolen goods or fraudulently returning the ...


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Five Retail Holiday Shopping Predictions for 2020

  • Derek Rodner
  • 11.12.2020
  • Retail
2020 has been a year of unknowns and the fast-approaching holiday season is no different. Thanks to COVID-19, retail doesn’t resemble what it did in years past. Instead, retailers have been trying to serve evolving and increasingly anxious customers, keep employees safe, and continue operating in ...


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How to Identify and Reduce Self-Checkout Theft and Fraud

  • Pedro Ramos
  • 10.29.2020
  • Retail
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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