Agilence Blog.

Are Remote Loss Prevention Audits Here to Stay? What you Need for a ...

  • Pedro Ramos
  • 09.16.2021
  • Blog
As the economy begins to rebound, retailers are experiencing increased traffic. Retailers and staff are struggling to balance pent-up demand, a tight labor market, an uncertain supply chain, and new health and safety protocols. How will retailers address these new business realities? Remote loss ...


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Fighting Chargeback Fraud: Is there such a thing as Friendly Fraud?

  • Pedro Ramos
  • 07.29.2021
  • Blog
Retailers are making it easier to return online purchases, issuing refunds before they receive the return goods. This policy improves the customer experience, but does it open the door to theft?


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The Rising Threat of Contactless Payment Fraud

  • Pedro Ramos
  • 06.03.2021
  • Blog
Merchants and customers want the same thing – a frictionless payment experience. Everyone from Walmart to city governments and local merchants are making it easier to tap, pay, and go. While these transactions are safer than traditional POS payments, it hasn’t stopped hackers from using new fraud ...


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5 Loss Prevention Tips for Small to Mid-Sized Retailers

  • Pedro Ramos
  • 04.22.2021
  • Blog
It has been a challenging year for small to mid-sized retailers. To stay in business, they will need the focus, drive, and right tools to maximize profitability by managing losses. The 2020 National Retail Security Survey by the National Retail Federation reported on the top retail loss ...


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The Evolution of Retail Store Operations

  • Pedro Ramos
  • 04.15.2021
  • Blog
Until recently, most retail customers still purchased items the same way they have done for over 100 years. They went to the store, made a purchase, and brought it home. While online shopping, BOPIS, and other innovations emerged in recent years, these alternative shopping options did not represent ...


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Tackling Total Retail Loss: A New View on Loss Prevention

  • Pedro Ramos
  • 03.04.2021
  • Blog
For the last 100 years, retailers have used the term “shrink” to indicate the difference between what is on the shelf as compared with what is in inventory counts. Shrink is often synonymous with loss, which may also include errors like mispricing or inaccurate data, or waste. But a century ago, no ...


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Building an Effective Case to Combat ORC

  • Pedro Ramos
  • 02.18.2021
  • Blog
Unfortunately, retailers are well acquainted with the concept of shoplifting – items stolen from a store usually for personal use or consumption. Roughly 3% of shoplifters take shoplifting to the next level and make it their profession, reselling their stolen goods or fraudulently returning the ...


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The Sprint to Last-Mile Grocery: Examining the E-Grocery and Delivery ...

  • Pedro Ramos
  • 11.19.2020
  • Blog
Customers' increasing desire for speed, convenience, and contactless grocery shopping options is driving a huge surge in third-party delivery and eGrocery usage.  What was once new and uncommon is now becoming an expected shopping option, especially as pandemic-related lockdowns and social ...


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How to Identify and Reduce Self-Checkout Theft and Fraud

  • Pedro Ramos
  • 10.29.2020
  • Blog
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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How to Minimize Produce Shrink: 3 Sources Every Grocer Should Monitor

  • Pedro Ramos
  • 09.24.2020
  • Blog
Grocery stores constantly experience inventory shrinkage, or shrink, and produce shrink in particular is one of the most vexing problems operators regularly deal with. Produce shrink occurs when store inventory is wasted and cannot be sold, thus costing the store profits. While some level of waste ...


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