Agilence Blog.

How to Identify and Reduce Self-Checkout Fraud and Theft

  • Pedro Ramos
  • 10.29.2020
  • Blog
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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How to Minimize Produce Shrink: 3 Sources Every Grocer Should Monitor

  • Pedro Ramos
  • 09.24.2020
  • Blog
Grocery stores constantly experience inventory shrinkage, or shrink, and produce shrink in particular is one of the most vexing problems operators regularly deal with. Produce shrink occurs when store inventory is wasted and cannot be sold, thus costing the store profits. While some level of waste ...


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The New Shopper: Changes to Grocery Shopping Behaviors Post-Pandemic

  • Pedro Ramos
  • 06.18.2020
  • Blog
Before the COVID-19 pandemic, grocery shopping kept to a familiar pattern, which meant that shopping behavior was fairly predictable.  During the pandemic, that familiarity went out the window as the pandemic brought unprecedented disruption to the world of food retailers and the lives of millions ...


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The Future of Grocery Store Cleanliness and Safety Post COVID-19

  • Pedro Ramos
  • 06.11.2020
  • Blog
Historically, cleanliness in supermarkets, warehouse clubs, and other grocery stores meant bright lighting, shiny floors, gleaming glass counters, and organized displays.  In a post COVID-19 world however, these won’t be enough and grocers who fail to meet customer expectations for cleanliness and ...


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The Pressure to Replenish Grocery Inventory during COVID-19

  • Pedro Ramos
  • 06.04.2020
The stakes have never been higher when it comes to grocers keeping inventory on shelves.  As the world rushed to stock-up on essentials, grocers faced the challenging task of accurately predicting the seemingly unpredictable demand for their inventory.  However, when forecasting is no longer ...


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How to Spot and Stop Retail Employee Theft

  • Pedro Ramos
  • 07.11.2019
  • Blog
Unfortunately, there’s no denying that employee theft is a reality of retail operations.  Employee theft, also known as internal theft, occurs when employees steal from the organization where they’re employed.  According to the 2018 National Retail Security Survey, approximately 33.2% of inventory ...


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How to Combat Return Fraud and Abuse

  • Pedro Ramos
  • 05.16.2019
  • Blog
Accepting returns is an important way for retailers to build trust with new customers, encourage confidence in purchases, and grow a loyal customer base.  Return rates have risen substantially with the increasing popularity of eCommerce, but even brick-and-mortar returns have increased.  According ...


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Getting to Know the Online and Third-Party Grocery Customer

  • Pedro Ramos
  • 04.04.2019
  • Blog
While the vast majority of grocery shoppers still prefer to buy in store, the Food Marketing Institute estimates that online grocery sales will reach $100 billion by 2025, or about 20% of the grocery retail market.  So, the race is on for food retailers to capture the online grocery shopper.  Many ...


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Grocery Technologies to Keep an Eye on in 2019

  • Pedro Ramos
  • 02.14.2019
  • Blog
As we’re winding down from NRF’s Big Show last month and gearing up for The NGA Show, it’s become clear that there are technology trends on the rise in the grocery industry.  In an ever-changing retail environment, grocers are faced with the challenge of sifting through various emerging ...


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Is BOPIS Here to Stay? The Pros and Cons of "Click & Collect"

  • Pedro Ramos
  • 01.31.2019
  • Blog
One of the biggest themes at this year’s NRF Big Show was the rapidly growing popularity of “Buy Online, Pickup in Store" (BOPIS) initiatives in the retail space.  Also called “click and collect,” the service allows customers to visit physical, brick-and-mortar stores to pick up online orders from ...


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