Agilence Blog.

How to Combat Return Fraud and Abuse

  • Pedro Ramos
  • 05.16.2019
  • Blog
Accepting returns is an important way for retailers to build trust with new customers, encourage confidence in purchases, and grow a loyal customer base.  Return rates have risen substantially with the increasing popularity of eCommerce, but even brick-and-mortar returns have increased.  According ...


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Getting to Know the Online and Third-Party Grocery Customer

  • Pedro Ramos
  • 04.04.2019
  • Blog
While the vast majority of grocery shoppers still prefer to buy in store, the Food Marketing Institute estimates that online grocery sales will reach $100 billion by 2025, or about 20% of the grocery retail market.  So, the race is on for food retailers to capture the online grocery shopper.  Many ...


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Grocery Technologies to Keep an Eye on in 2019

  • Pedro Ramos
  • 02.14.2019
  • Blog
As we’re winding down from NRF’s Big Show last month and gearing up for The NGA Show, it’s become clear that there are technology trends on the rise in the grocery industry.  In an ever-changing retail environment, grocers are faced with the challenge of sifting through various emerging ...


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Is BOPIS Here to Stay? The Pros and Cons of "Click & Collect"

  • Pedro Ramos
  • 01.31.2019
  • Blog
One of the biggest themes at this year’s NRF Big Show was the rapidly growing popularity of “Buy Online, Pickup in Store" (BOPIS) initiatives in the retail space.  Also called “click and collect,” the service allows customers to visit physical, brick-and-mortar stores to pick up online orders from ...


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Putting Restaurant Franchisee Data into Focus

  • Pedro Ramos
  • 10.25.2018
  • Blog
Big data is big business for restaurant franchisees in the Information Age.  Collecting and analyzing massive amounts of data can be a powerful business function, and the world’s most innovative companies have been investing in it for years.  But the franchise world has been relatively slow to ...


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The Role of Data in the Digital Transformation of C-Stores

  • Pedro Ramos
  • 09.06.2018
  • Blog
Consistent technological advancements have disrupted nearly every industry.  Within just a few years, the term digital transformation has evolved from a non-descript buzzword to a necessary business-wide strategy.  With the increasing number of disruptors in the convenience space, C-Stores will ...


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Agilence unveils new data analytics product tailored to pharmacy ...

20/20 Rx has been launched to help pharmacies remain compliant, reduce losses, and gain more operational visibility MOUNT LAUREL, NJ, May 2, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced 20/20 Rx™, a new pharmacy analytics ...


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Are E-Receipts Safe?

  • Pedro Ramos
  • 09.07.2016
  • Blog
Asking if we want a paper copy of our receipt is becoming the norm when we visit our favorite retailers and restaurants.  Our first reaction is to say ‘no thanks’ to a paper copy. We think of the environment and convenience – and honestly, who really revisits those multitude of coffee shop reciepts ...


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Holiday Hiring and Identifying Nepotism Easily

  • Pedro Ramos
  • 11.10.2015
  • Blog
When the holiday season begins to fire up typically in early September, retailers look to gain extra help to accommodate the increase in customer traffic from the extremely hectic holiday shopping season. Retailers not only prepare inventory, new marketing plans and planned promotions, but they ...


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Using Employee Feedback to help with Loss Prevention

  • Pedro Ramos
  • 03.19.2015
  • Blog
Using Employee Feedback to help with Loss Prevention As many retailers know, feedback can be a powerful tool. You could make an argument that feedback should be one of the tools that every retailer should be using. But what makes feedback so special? When done properly it gives you a great idea of ...


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