Agilence Blog.

The Rising Threat of Contactless Payment Fraud

  • Pedro Ramos
  • 06.03.2021
  • Blog
Merchants and customers want the same thing – a frictionless payment experience. Everyone from Walmart to city governments and local merchants are making it easier to tap, pay, and go. While these transactions are safer than traditional POS payments, it hasn’t stopped hackers from using new fraud ...


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5 Loss Prevention Tips for Small to Mid-Sized Retailers

  • Pedro Ramos
  • 04.22.2021
  • Blog
It has been a challenging year for small to mid-sized retailers. To stay in business, they will need the focus, drive, and right tools to maximize profitability by managing losses. The 2020 National Retail Security Survey by the National Retail Federation reported on the top retail loss ...


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The Evolution of Retail Store Operations

  • Pedro Ramos
  • 04.15.2021
  • Blog
Until recently, most retail customers still purchased items the same way they have done for over 100 years. They went to the store, made a purchase, and brought it home. While online shopping, BOPIS, and other innovations emerged in recent years, these alternative shopping options did not represent ...


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Tackling Total Retail Loss: A New View on Loss Prevention

  • Pedro Ramos
  • 03.04.2021
  • Blog
For the last 100 years, retailers have used the term “shrink” to indicate the difference between what is on the shelf as compared with what is in inventory counts. Shrink is often synonymous with loss, which may also include errors like mispricing or inaccurate data, or waste. But a century ago, no ...


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Building an Effective Case to Combat ORC

  • Pedro Ramos
  • 02.18.2021
  • Blog
Unfortunately, retailers are well acquainted with the concept of shoplifting – items stolen from a store usually for personal use or consumption. Roughly 3% of shoplifters take shoplifting to the next level and make it their profession, reselling their stolen goods or fraudulently returning the ...


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The Sprint to Last-Mile Grocery: Examining the E-Grocery and Delivery ...

  • Pedro Ramos
  • 11.19.2020
  • Blog
Customers' increasing desire for speed, convenience, and contactless grocery shopping options is driving a huge surge in third-party delivery and eGrocery usage.  What was once new and uncommon is now becoming an expected shopping option, especially as pandemic-related lockdowns and social ...


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How to Identify and Reduce Self-Checkout Theft and Fraud

  • Pedro Ramos
  • 10.29.2020
  • Blog
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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How to Minimize Produce Shrink: 3 Sources Every Grocer Should Monitor

  • Pedro Ramos
  • 09.24.2020
  • Blog
Grocery stores constantly experience inventory shrinkage, or shrink, and produce shrink in particular is one of the most vexing problems operators regularly deal with. Produce shrink occurs when store inventory is wasted and cannot be sold, thus costing the store profits. While some level of waste ...


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The New Shopper: Changes to Grocery Shopping Behaviors Post-Pandemic

  • Pedro Ramos
  • 06.18.2020
  • Blog
Before the COVID-19 pandemic, grocery shopping kept to a familiar pattern, which meant that shopping behavior was fairly predictable.  During the pandemic, that familiarity went out the window as the pandemic brought unprecedented disruption to the world of food retailers and the lives of millions ...


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The Future of Grocery Store Cleanliness and Safety Post COVID-19

  • Pedro Ramos
  • 06.11.2020
  • Blog
Historically, cleanliness in supermarkets, warehouse clubs, and other grocery stores meant bright lighting, shiny floors, gleaming glass counters, and organized displays.  In a post COVID-19 world however, these won’t be enough and grocers who fail to meet customer expectations for cleanliness and ...


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