Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS score of 58 for a software company, Agilence is committed to delivering a suite of SaaS-based solutions that put customers at the center of their product roadmap.
NPS is a customer loyalty metric which produces a number between -100 and +100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. With a score of 70, Agilence ranks higher than most data analytics companies. For comparison, SAP has a score of 19 and Oracle has a score of 25.