Agilence Blog.

Grocery operations are more complex and include new customer personas, third-party shoppers, and supply chain glitches that challenge grocers to be efficient and profitable. How can grocers use consistent metrics that accurately measure their performance?

Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion will drive some customers to your store or website, other customers are looking for loyalty programs that provide value beyond a basic transaction.

In conjunction with IHL Group, Agilence conducted a Global Consumer Study on spending trends for the retail sector. Below are insights that retailers need to know. `  Households earning less than $50,000 received the worst blow from the pandemic, with over 25% of having at least one member on ...

Merchants and customers want the same thing – a frictionless payment experience. Everyone from Walmart to city governments and local merchants are making it easier to tap, pay, and go. While these transactions are safer than traditional POS payments, it hasn’t stopped hackers from using new fraud ...

Retailers know that discounts drive sales but, when used incorrectly, they can also contribute to loss. Savvy shoppers know that stacking discounts in the form of coupons or weekly deals will save them money, sometimes bringing the price below even the retailer’s cost of goods.

Cash is king when it comes to employee theft. Cash skimming is one of the most common forms of employee theft, also known as internal theft, for both retail and restaurant businesses. It can occur anywhere money is received by the business and is extremely difficult to identify because there is ...

Online orders, curbside pickup, BOPIS, and other omnichannel models have redefined how customers can purchase products. Just as the definition of “purchase” is changing, so is the definition of “return”. Here are a few return definitions to keep in mind.

Agilence, Inc. the leading SaaS provider of data management and analytics focused on grocery, retail, and restaurants, today announced Brian Brinkmann as Chief Product and Marketing Officer (CPMO). Brinkmann brings extensive expertise to accelerate growth through product innovation and marketing ...

Until recently, retailers used gut-feel, group consensus, or what they thought would help make important product and sales decisions. In short, they did what was best for them, not the customer.

It has been a challenging year for small to mid-sized retailers. To stay in business, they will need the focus, drive, and right tools to maximize profitability by managing losses. The 2020 National Retail Security Survey by the National Retail Federation reported on the top retail loss ...