Agilence Blog listing page.

Agilence Wins Gold Stevie Award for Sales & Customer Service

Mount Laurel, NJ – Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, today announced that they have won a Gold Stevie® Award for Customer Service Department of the Year. This is the fifth consecutive year that Agilence has been recognized for ...


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Why Are Quick Service Restaurants Ditching Dining Rooms?

Throughout the COVID-19 pandemic, quick service restaurants (QSR) were left with empty dining rooms and jam-packed drive-thrus. As a result, many popular QSR chains such as Jimmy Johns, McDonald’s, and Taco Bell have proposed new store concepts which completely eliminate the in-store dining ...


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Retail Security Tips to Keep Customers and Staff Safe in Uncertain ...

  • Corey Adams
  • 02.17.2022
  • Retail
Retail sales are up, but so are security concerns. As consumers continue to visit brick-and-mortar stores, retailers must address theft and increased health concerns. The National Retail Federation’s 2021 Retail Security Survey reported that the top retail safety issues are: The overall risk to the ...


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The Staggering Impact of Grocery Shrink and How to Fight Back

Every retailer deals with shrink – product loss from various sources like theft and damage. But unlike clothing or electronics retailers, food retailers have the added challenge of product losses due to spoilage.


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Why do Employees Steal? How to Minimize Opportunity and Motive

  • Keneavy Krenzin
  • 02.03.2022
  • Retail
Unfortunately, dishonest associates impact the bottom line of nearly every business. Investigating and terminating an employee stealing from the company costs the business time, effort, and considerable resources. As labor shortages continue to plague retailers and restaurant operators across the ...


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10 Ways to Use Customer Service as a Loss Prevention Tool

Retailers are devising innovative ways to serve customers, provide an exceptional experience, and step up their loss prevention efforts. But can world-class customer service also help to minimize loss?


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Retail Shrink and the Complexities of Known and Unknown Loss in 2022

  • Brian Brinkmann
  • 01.20.2022
  • Retail
Retailers have long struggled to minimize shrink. The term itself has been around for more than 150 years, but in that time, the ways that we buy and sell have changed drastically. As new technologies, formats, and digital shopping options gain popularity, is shrink enough to protect dwindling ...


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