Agilence Blog.

Why Exception-Based Reporting is Essential for Restaurant Operators

  • Derek Rodner
  • 02.04.2021
  • Blog
Every restaurant experiences some level of loss – fraud, theft, waste, compliance issues, and more that eat into margins and hurt profitability. Historically, operators have had to comb through sales receipts and tapes, requiring a keen eye to identify transactions that appeared to be fraudulent or ...


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Agilence Awarded Fourth Consecutive Customer Service Department of ...

  • Agilence Staff
  • 02.02.2021
  • Blog
MOUNT LAUREL, NJ – Agilence, Inc., the leading SaaS provider of data management and analytics focused on grocery, retail, and fast casual restaurants, today announced that they have won a Silver Stevie® Award for Customer Service Department of the Year. This is the fourth consecutive year that ...


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5 Questions CIOs Should Be Asking Analytics Vendors

  • Brian Brinkmann
  • 01.28.2021
  • Blog
Data analytics is quickly becoming a cornerstone of management decision making. Your management team wants accurate data with actionable insights. As CIO, you want a system that supports the company’s business vision, is highly secure, yet user friendly. How do you choose a vendor that helps you ...


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Weighing the Pros and Cons of Off-Premises Dining

  • Martin Murphy
  • 01.21.2021
  • Blog
The restaurant industry changed drastically in 2020 because of the COVID-19 pandemic and resulting changes to consumer behaviors, adding years’ worth of new capabilities and technologies in just a few months. A huge part of these changes has been a shift to off-premises as dining rooms across the ...


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2020 Year in Review: A Note from Agilence CEO Russ Hawkins

  • Russ Hawkins
  • 01.12.2021
  • Blog
This year has been anything but business as usual. It’s been a year full of great stress, uncertainty, and trauma but also perseverance. My heart goes out to those in our community who have experienced pain and loss due to this pandemic, particularly those who have lost loved ones.


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The Sprint to Last-Mile Grocery: Examining the E-Grocery and Delivery ...

  • Pedro Ramos
  • 11.19.2020
  • Blog
Customers' increasing desire for speed, convenience, and contactless grocery shopping options is driving a huge surge in third-party delivery and eGrocery usage.  What was once new and uncommon is now becoming an expected shopping option, especially as pandemic-related lockdowns and social ...


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Five Retail Holiday Shopping Predictions for 2020

  • Derek Rodner
  • 11.12.2020
  • Blog
2020 has been a year of unknowns and the fast-approaching holiday season is no different. Thanks to COVID-19, retail doesn’t resemble what it did in years past. Instead, retailers have been trying to serve evolving and increasingly anxious customers, keep employees safe, and continue operating in ...


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How to Identify and Reduce Self-Checkout Theft and Fraud

  • Pedro Ramos
  • 10.29.2020
  • Blog
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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Agilence Recognizes SpartanNash with 2020 Visionary Award

MOUNT LAUREL, N.J., October 28, 2020 - Agilence, Inc. the industry leader in operational analytics and prescriptive actions for retail, grocery, restaurant, pharmacy, and convenience organizations recently announced that grocery retailer, SpartanNash is the recipient of their annual Visionary ...


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Four Steps to Creating Profitable Retail Promotions

  • Keneavy Krenzin
  • 10.22.2020
  • Blog
Discounts and promotions have become more important than ever for retailers trying to bounce back after a year of trials and uncertainty. Our research shows that most retailers depend on promotions to generate a significant percentage of their sales. Although promotions are a powerful method for ...


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