Agilence Named as Finalist in 2018 Stevie® Awards for Sales & Customer Service

Posted by Adam Creamer on Jan 24, 2018 9:25:00 AM

12th annual awards will be presented on February 23 in Las Vegas

MOUNT LAUREL, NJ— January 24, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today announced that they are named a Finalist for the Customer Service Department of the Year category in the 12th annual Stevie® Awards for Sales & Customer Service.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada.  Finalists from the U.S.A. and several other nations are expected to attend.

“We are so proud to have been named a Stevie Awards Customer Service finalist.  This nomination is a direct reflection of the customer-centric culture that we embody every day,” said Catherine Penizotto, VP of Customer Success at Agilence.  “The success of our customers is so critical to us and it’s incredibly exciting to have that ‘customer first’ mindset and the dedication of the team here at Agilence recognized.”

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Topics: Press Room

CIOReview Magazine Names Agilence One of the 20 Most Promising Retail Solution Providers for 2018

Posted by Adam Creamer on Jan 16, 2018 10:17:00 AM

Data analytics leader recognized in retail technology publication, CIOReview

MOUNT LAUREL, NJ—January 16, 2018 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced that it is on CIOReview Magazine's “Top 20” list of Most Promising Retail Solution Providers for 2018.  This award is based on feedback from business leaders across the retail industry to identify innovative and effective solution providers that provide efficient as well as cost-effective retail solutions and services.

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Topics: Press Room

We Keep Moving Forward

Posted by Russ Hawkins on Jan 15, 2018 9:26:01 AM

When I look back at 2017, I have to marvel at how our small family of passionate retailers and restaurants evolved into such a vibrant customer community. Last year was exhilarating, and I cannot thank you all enough for joining us on this journey.

I’d like to quickly share with you my goals for 2018 and how every single member of the Agilence customer community plays a part in them.

  1. Continue to scale our business but never lose our personal touch. Last year, we tackled defining our NPS score (Net Promoter Score), and the results were incredibly insightful. If you aren’t familiar with the idea of a Net Promoter Score; it is primarily a scorecard on how your customers view you & whether they would recommend you to another colleague or friend. Agilence scored a 70, which when you consider the scale is from -100 to 100 points to our Customer Success Team making a big impact on your businesses. That connection between your business challenges and our team has to be at the forefront of everything we do.
  2. Sales Optimization, Promotion Performance, and Profit Improvement. Internally, we have been calling these functions, “The Three Things.” It’s time for us evolve from only loss prevention and asset protection because the fact of the matter is a vast majority of the Agilence customer community is already using the 20/20 Analytics platform to drive various departments within their business.
  3. Product Improvements. In 2018, we have some major product enhancements in the works. Functionality that will allow our customers to continue improving the performance in their stores but never at the cost of having to be a Ph. D. to master. As always, we look to you to tell us what works, what doesn’t and what you cannot live without. Please continue sharing your input because it’s what helps drive our continuous product innovation.
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Topics: Blog

Agilence Adds 36 Banners, Reaching 35,000 Deployed Locations in 2017

Posted by Adam Creamer on Jan 4, 2018 9:05:00 AM

MOUNT LAUREL, NJ, January 04, 2018 – Agilence, Inc., the leader in cloud based data analytics for store performance and loss prevention, today announced continued growth driven by product enhancements and robust sales of its 20/20 Data Analytics™ platform.

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Topics: Press Room

Agilence Announces Host Venue and Dates for 5th Annual User Forum

Posted by Adam Creamer on Dec 21, 2017 9:42:00 AM

The 2018 event will be held in Savannah, GA during the week of September 10, 2018

MOUNT LAUREL, NJ - December, 21 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced the host venue and dates for their 2018 20/20 User Forum.

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Topics: Press Room

Agilence Announces 20/20 Grocery to Accelerate Data-Driven Strategies for Supermarkets and Grocers

Posted by Adam Creamer on Nov 15, 2017 9:33:20 AM

MOUNT LAUREL, NJ - November 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced software designed to support the specific needs of supermarkets and grocers with the release of 20/20 Grocery™.

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Topics: Press Room

Agilence Hosts 4th Annual User Forum with Industry-Leading Retail and Restaurant Brands

Posted by Dennis Burge on Oct 5, 2017 9:44:27 AM

MOUNT LAUREL, N.J., Oct. 5, 2017 -- Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced the successful conclusion of their Fourth Annual 20/20 User Forum held in Nashville, TN.  At the 20/20 User Forum, attendees came together to network, share ideas, and influence the direction of the 20/20 Data Analytics platform.  Presentations were conducted by Rite Aid, Haggar Clothing, Pier 1 Imports, and members of the Agilence staff.

"Our goal with every User Forum is to provide attendees with insights and value they can't get from any other event," said Catherine Penizotto, Vice President of Customer Success at Agilence.  "This year we have taken that idea a step further with more user presentations, an executive think tank, new user sessions, and the ability for attendees to earn up to 7 CEUs towards their Loss Prevention Foundation LPC recertification."

Below is a partial list of feedback from some of the leading brands that attended the 20/20 User Forum:

  • "The best one yet, and one of the best user conferences I have attended. Just the right balance of serious and fun."
  • "It was our first time [attending], we enjoyed everything, especially meeting the staff. The Agilence staff was personable, fun, and always interested in doing what they can to help the customer."
  • "A big thank you for the one-on-one personal attention I received, again, I feel like I am the only user!"
  • "A great conference that was engaging, educational and fun."
  • "I picked up many new ideas for improving my skills with 20/20."
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Topics: Press Room

Agilence featured on Modern Restaurant Management

Posted by David Pettit on Oct 4, 2017 9:14:27 AM

Recently, Agilence's own Restaurant team has had their analytical insights featured on Modern Restaurant ManagementWe wanted to make sure members of the Agilence community didn't miss out on these two recent posts, so check out the links below to learn more.

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Topics: Blog

Agilence Receives Enterprise-Ready Rating from the Skyhigh CloudTrust™ Program

Posted by Adam Creamer on Sep 13, 2017 9:50:00 AM

Agilence customers benefit from exceptional customer support and a data analytics platform with top ranking security capabilities

MOUNT LAUREL, NJ – September 13, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced that it has been awarded the Skyhigh CloudTrust™ rating of enterprise-ready for its data analytics platform. This Enterprise-Ready rating meets the most stringent requirements for data protection, identity verification, service security, business practices and legal protection.

"Agilence is thrilled to be awarded the prestigious Skyhigh Enterprise-Ready rating,” said Jeff Freedman, Vice President of Technology for Agilence. “It’s great to see third-party recognition of our application, infrastructure-level security controls, and stringent internal processes. We’ve always been committed to providing world-class security to our customers, and this Skyhigh CloudTrust rating is a testament to that.”

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Topics: Press Room

In Vino Veritas - Using Data Analytics To Increase Sales on High-Margin Menu Items

Posted by David Pettit on Sep 11, 2017 3:00:23 PM

“In wine there is truth,” a timeless phrase that suggests an adult beverage can bring out the genuine “truth” in a person or situation. Little did I know that when I took a few friends up on a casual dinner, we’d run right into the true irony of this phrase.

A Bottle For The Table

Our dinner plans landed us in a large national chain restaurant that specializes in Italian food – a place that I’ve grown very fond of due to their great table service. After being seated, I quickly scanned the wine list to order a bottle for the table. I decided on a $36.00 bottle of chardonnay, which for three people felt like a very reasonable price.

When the server returned to our table, the fun started. “Do you mind opening this bottle, I am afraid of hurting my hand?” This was our server asking me (or someone at the table) to open the bottle of wine – not asking another server, not asking the onsite manager, asking us! It was almost comical that he followed up this request by placing the corkscrew on the table almost to say, “Have at it, folks. Roll up those sleeves and get uncorkin’!”

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In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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