Agilence Announces 20/20 Grocery to Accelerate Data-Driven Strategies for Supermarkets and Grocers

Posted by Adam Creamer on Nov 15, 2017 9:33:20 AM

MOUNT LAUREL, NJ - November 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced software designed to support the specific needs of supermarkets and grocers with the release of 20/20 Grocery™.

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Topics: Press Room

Agilence Hosts 4th Annual User Forum with Industry-Leading Retail and Restaurant Brands

Posted by Dennis Burge on Oct 5, 2017 9:44:27 AM

MOUNT LAUREL, N.J., Oct. 5, 2017 -- Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced the successful conclusion of their Fourth Annual 20/20 User Forum held in Nashville, TN.  At the 20/20 User Forum, attendees came together to network, share ideas, and influence the direction of the 20/20 Data Analytics platform.  Presentations were conducted by Rite Aid, Haggar Clothing, Pier 1 Imports, and members of the Agilence staff.

"Our goal with every User Forum is to provide attendees with insights and value they can't get from any other event," said Catherine Penizotto, Vice President of Customer Success at Agilence.  "This year we have taken that idea a step further with more user presentations, an executive think tank, new user sessions, and the ability for attendees to earn up to 7 CEUs towards their Loss Prevention Foundation LPC recertification."

Below is a partial list of feedback from some of the leading brands that attended the 20/20 User Forum:

  • "The best one yet, and one of the best user conferences I have attended. Just the right balance of serious and fun."
  • "It was our first time [attending], we enjoyed everything, especially meeting the staff. The Agilence staff was personable, fun, and always interested in doing what they can to help the customer."
  • "A big thank you for the one-on-one personal attention I received, again, I feel like I am the only user!"
  • "A great conference that was engaging, educational and fun."
  • "I picked up many new ideas for improving my skills with 20/20."
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Topics: Press Room

Agilence featured on Modern Restaurant Management

Posted by David Pettit on Oct 4, 2017 9:14:27 AM

Recently, Agilence's own F&B team has had their analytical insights featured on Modern Restaurant ManagementWe wanted to make sure members of the Agilence community didn't miss out on these two recent posts, so check out the links below to learn more.

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Topics: Blog

Agilence Receives Enterprise-Ready Rating from the Skyhigh CloudTrust™ Program

Posted by Adam Creamer on Sep 13, 2017 9:50:00 AM

Agilence customers benefit from exceptional customer support and a data analytics platform with top ranking security capabilities

MOUNT LAUREL, NJ – September 13, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced that it has been awarded the Skyhigh CloudTrust™ rating of enterprise-ready for its data analytics platform. This Enterprise-Ready rating meets the most stringent requirements for data protection, identity verification, service security, business practices and legal protection.

"Agilence is thrilled to be awarded the prestigious Skyhigh Enterprise-Ready rating,” said Jeff Freedman, Vice President of Technology for Agilence. “It’s great to see third-party recognition of our application, infrastructure-level security controls, and stringent internal processes. We’ve always been committed to providing world-class security to our customers, and this Skyhigh CloudTrust rating is a testament to that.”

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Topics: Press Room

In Vino Veritas - Using Data Analytics To Increase Sales on High-Margin Menu Items

Posted by David Pettit on Sep 11, 2017 3:00:23 PM

“In wine there is truth,” a timeless phrase that suggests an adult beverage can bring out the genuine “truth” in a person or situation. Little did I know that when I took a few friends up on a casual dinner, we’d run right into the true irony of this phrase.

A Bottle For The Table

Our dinner plans landed us in a large national chain restaurant that specializes in Italian food – a place that I’ve grown very fond of due to their great table service. After being seated, I quickly scanned the wine list to order a bottle for the table. I decided on a $36.00 bottle of chardonnay, which for three people felt like a very reasonable price.

When the server returned to our table, the fun started. “Do you mind opening this bottle, I am afraid of hurting my hand?” This was our server asking me (or someone at the table) to open the bottle of wine – not asking another server, not asking the onsite manager, asking us! It was almost comical that he followed up this request by placing the corkscrew on the table almost to say, “Have at it, folks. Roll up those sleeves and get uncorkin’!”

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Agilence Earns Industry-Leading Net Promoter Score of 70

Posted by Adam Creamer on Aug 28, 2017 10:36:22 AM

Today, we are announcing that we have earned an outstanding Net Promoter Score (NPS) of 70. Far exceeding the average NPS score of 58 for a software company, Agilence is committed to delivering a suite of SaaS-based solutions that put customers at the center of their product roadmap.

NPS is a customer loyalty metric which produces a number between -100 and +100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric. With a score of 70, Agilence ranks higher than most data analytics companies. For comparison, SAP has a score of 19 and Oracle has a score of 25.

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Topics: Press Room

Agilence Adds Key Hires to Executive Leadership Team

Posted by Adam Creamer on Jul 19, 2017 9:55:36 AM

New VP’s of Technology & Sales provide upward momentum as Agilence continues focus on scalable software solutions and expansion within the global food and beverage industry.

MOUNT LAUREL, NJJuly 19, 2017

Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced the additions of Jeffrey Freedman as Vice President, Technology, and David Pettit as Vice President, Food & Beverage Sales. These key executive hires bring a depth of strategic expertise as the company accelerates into its next stage of growth.

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Topics: Press Room

Implementing a Data Analytics System That Your IT Department Will LOVE

Posted by Adam Creamer on Jun 20, 2017 9:31:55 AM

It’s more critical than ever to have a working relationship with your organization’s IT Department.

Analytics resources are at the point of being mission-critical to your day-to-day productivity, and that’s why it’s crucial you have an internal partner championing your technology needs.

Read through “Implementing A Data Analytics System That Your IT Department Will LOVE,” a new whitepaper outlining the 7 essential methods to getting IT buy-in. This whitepaper is based on interviews with IT & Loss Prevention experts who work within the world of retail and have rolled out data analytics solutions within their organizations.

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Topics: Blog

Agilence and Heartland Commerce Launch Strategic Partnership

Posted by Adam Creamer on Jun 15, 2017 9:37:00 AM

Partnership leads with a primary goal of educating restaurant operators on data-driven loss prevention strategies to improve margin and increase operational efficiencies. 

MOUNT LAUREL, NJJune 15, 2017 – Agilence, Inc., the leader in cloud-based data analytics for store operations and loss prevention, today announced a strategic partnership with Heartland Commerce. Restaurant and hospitality management organizations using Heartland Commerce’s ordering platforms can now integrate with Agilence’s 20/20 Data Analytics solutions making it easier to pinpoint incidents of preventable loss and quickly remediate operational problems.

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Topics: Press Room

The Moneyball Approach to Restaurant Operations

Posted by Dennis Burge on Jun 12, 2017 8:30:00 AM


How Restaurants Are Using Data Science to Climb Up the Standings

Whether or not you are a fan of baseball, you have likely heard the term “Moneyball” referenced at one time or another. 


The term originates from a 2003 book of the same name (turned hit movie with Brad Pitt) about Billy Beane, General Manager of the 

Oakland Athletics, who would go on to become a sports analytics pioneer. Beane challenged the conventional wisdom of Major League Baseball by building a winning baseball team through a groundbreaking, data-driven approach.

Prior to Beane’s revelation, GMs attempting to solidify their roster resorted to a manual, “go out and see them play” methodology. This antiquated, albeit pervasive method relied almost exclusively on the keen eye of upper-level scouts (think Clint Eastwood in Trouble with the Curve) and the all-important “stat-line” (Batting Average, Home Runs, Stolen Bases, RBI, etc.). However, Billy Beane’s new approach, dubbed sabermetrics*,” relied less on the old school, manual scouting element and more on data science (specifically advanced quantitative statistical analysis) to determine a players’ worth as well as their fit to his existing ball club.

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Topics: Blog

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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