Agilence Blog.

How to Prevent "Card not Present" Fraud

  • Keneavy Krenzin
  • 07.22.2021
  • Blog
Even before the pandemic, card not present (CNP) payments were on the rise. Given the convenience and increased health concerns of sharing physical credit cards with merchants or shopping in-store at all, eCommerce shopping and CNP transactions seemed like a perfect and safe way to pay for products ...


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11 Types of Retail Fraud on the Rise Across the Entire Customer ...

  • Derek Rodner
  • 07.15.2021
  • Blog
Dealing with fraud is no new task to retailers, but over the years fraud techniques have developed that could bring harm to your business. As a result, many different types of potential fraud have been found scattered along the customer journey. From online account creation to checkout to ...


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10 Topics to Include in your Retail Business Health and Safety Manual

  • Keneavy Krenzin
  • 07.08.2021
  • Blog
An up-to-date safety manual is essential to keep employees, customers, and your business safe from harm. Instead of just keeping the manual filed away, you will want to make sure that everyone knows the top 10 topics to include in your health and safety manual that keep everyone safe.


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Measuring Supermarket Performance: 10 Essential Grocery Operations ...

  • Seth Aaronson
  • 07.01.2021
  • Blog
Grocery operations are more complex and include new customer personas, third-party shoppers, and supply chain glitches that challenge grocers to be efficient and profitable. How can grocers use consistent metrics that accurately measure their performance?


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Balancing Loyalty and Loss Prevention: How to Battle Rewards Program ...

  • Corey Adams
  • 06.24.2021
  • Blog
Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion will drive some customers to your store or website, other customers are looking for loyalty programs that provide value beyond a basic transaction.


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When will Retail Recover? Post-Pandemic Consumer Trends and Tips for ...

  • Brian Brinkmann
  • 06.17.2021
  • Blog
In conjunction with IHL Group, Agilence conducted a Global Consumer Study on spending trends for the retail sector. Below are insights that retailers need to know. `  Households earning less than $50,000 received the worst blow from the pandemic, with over 25% of having at least one member on ...


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The Rising Threat of Contactless Payment Fraud

  • Pedro Ramos
  • 06.03.2021
  • Blog
Merchants and customers want the same thing – a frictionless payment experience. Everyone from Walmart to city governments and local merchants are making it easier to tap, pay, and go. While these transactions are safer than traditional POS payments, it hasn’t stopped hackers from using new fraud ...


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Are Stacked Discounts Costing your Retail Business Millions in Profit?

  • Keneavy Krenzin
  • 05.27.2021
  • Blog
Retailers know that discounts drive sales but, when used incorrectly, they can also contribute to loss. Savvy shoppers know that stacking discounts in the form of coupons or weekly deals will save them money, sometimes bringing the price below even the retailer’s cost of goods.


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How to Determine if Employees are Skimming Cash

  • Martin Murphy
  • 05.20.2021
  • Blog
Cash is king when it comes to employee theft. Cash skimming is one of the most common forms of employee theft, also known as internal theft, for both retail and restaurant businesses. It can occur anywhere money is received by the business and is extremely difficult to identify because there is ...


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What's your Real Return Rate? Calculating Omnichannel Returns and ...

  • Keneavy Krenzin
  • 05.06.2021
  • Blog
Online orders, curbside pickup, BOPIS, and other omnichannel models have redefined how customers can purchase products. Just as the definition of “purchase” is changing, so is the definition of “return”. Here are a few return definitions to keep in mind.


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