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Groceries, retailers, and restaurants are looking for solutions that quickly offer a return on investment to offset razor-thin margins. Rising labor and product costs have leaders looking at every line item to find cost efficiencies while still providing value to their customers. 

In our recent webinar, Retail’s Digital Journey: How Winning Retailers are Controlling Shrink and Thriving, Greg Buzek of IHL joined Agilence's Pedro Ramos to discuss the current economics of the retail market, optimizing the digital journey, and what “must-have” retail analytics should be in your ...

Grocers are welcoming customers back to the store. But where they spend their time is a make-it-or-break-it proposition. Dwell time now stands at just over 36 minutes for Walmart and Target shoppers, but where customers don’t want to spend their time in the checkout lane.  

Retailers Seek Greater Productivity  The Bureau of Labor Statistics has tracked grocery store productivity since the 1970s, noting a steep decline in productivity around the 2008-2010 labor crises. For the last decade, retail and grocery have moved to a demand-based labor scheduling model that has ...

You’ve seen the pictures of brazen thefts in retail stores, from violent flash mobs to the Walgreens’ bike-riding shoplifter. Does increasing the felony threshold become a deterrent, or is there more needed? 

As retailers regain momentum in a post-COVID environment, winning retailers now take a hard look at the bottom line. What investments are they making to ensure they thrive in a challenging business environment? The newest survey by IHL Services, Retail's Digital Journey: How Winning Retailers are ...

The National Restaurant Association estimates that 75% of restaurant inventory shortages are due to internal theft, and QSRs will lose a whopping 7% of sales due to employee theft. Cash-skimming and register voids continue to plague restaurant owners, but new schemes, like loyalty point fraud, are ...