Agilence Blog.

What's your Real Return Rate? Calculating Omnichannel Returns and ...

  • Keneavy Krenzin
  • 05.06.2021
  • Blog
Online orders, curbside pickup, BOPIS, and other omnichannel models have redefined how customers can purchase products. Just as the definition of “purchase” is changing, so is the definition of “return”. Here are a few return definitions to keep in mind.


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Maximizing On-Shelf Availability: LP’s Role in Avoiding Out-of-Stocks

  • Keneavy Krenzin
  • 04.01.2021
  • Blog
Inventory keeps revenue flowing. Making sure that the right product is on the right shelf at the right time is critical, yet the problem of on-shelf availability is as prevalent as ever. Maintaining the balance between excess inventory and running out of inventory is a perpetual problem for ...


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Expert Cash Handling Tips for QSRs

  • Keneavy Krenzin
  • 03.11.2021
  • Blog
You’ve invested in systems that keep your inventory, labor, and operational costs on track. But unless you train your staff how to handle POS transactions properly, your hard work could go down the drain. One way to protect your QSR profits is to master your cash handling procedures, ensuring that ...


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Four Steps to Creating Profitable Retail Promotions

  • Keneavy Krenzin
  • 10.22.2020
  • Blog
Discounts and promotions have become more important than ever for retailers trying to bounce back after a year of trials and uncertainty. Our research shows that most retailers depend on promotions to generate a significant percentage of their sales. Although promotions are a powerful method for ...


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3 Unexpected Ways Instacart May Be Costing Grocers Profits

  • Keneavy Krenzin
  • 10.08.2020
  • Blog
In the past six months, online grocery shopping has become a must-have for grocers of any size. Online sales were already building momentum before COVID-19, but since the start of the pandemic, it has exploded into the forefront. Now, no grocer can afford to not offer online shopping, and yet very ...


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Retail's Reopening, the Anxious Consumer, and Redefining Value for a ...

  • Keneavy Krenzin
  • 08.06.2020
  • Blog
While the COVID-19 pandemic is in no way over, companies and consumers around the world have moved beyond the initial shock and settled into new routines. Attention is beginning to turn from the current crises to imagining what the world will look like once the pandemic is behind us.


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5 Ways to Reduce Restaurant Labor Costs

  • Keneavy Krenzin
  • 02.20.2020
  • Blog
In the restaurant industry, serving great food is only one ingredient in the secret sauce for success.  Great food may increase sales, but unless operators are also controlling costs, they’ll struggle to remain profitable.  Regardless of concept, theme, geographic location, or target clientele, all ...


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How to Calculate Year Over Year Growth

  • Keneavy Krenzin
  • 01.21.2020
  • Blog
During the year, there are a number of metrics to track, and it’s easy to get sucked in and lose sight of the big picture. But those short-term metrics don’t gauge how your business is doing overall.


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Everything Grocers Need to Know About Plastic Bag Ban and Fee ...

  • Keneavy Krenzin
  • 10.03.2019
  • Blog
Plastic bags have been a staple of the American consumer since they were introduced into the grocery industry in the early 1980’s, with Kroger and Safeway first distributing them in 1982. Since then, they have become commonplace, with Americans using over 100 billion plastic bags per year, or about ...


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How Retailers can Uncover Operational Shrink Impacting Profit Margins

  • Keneavy Krenzin
  • 08.29.2019
  • Blog
Operational shrink, including losses caused by systemic issues and poor promotion execution, is more common and costly than fraud. However, many loss prevention solutions are unable to identify these hidden issues, and as a result, retailers do not realize the full extent of losses taking place ...


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