Agilence Blog.

Buy Online Pickup In-Store (BOPIS), curbside pickup, and automated lockers make it convenient for customers to get what they need now. But how do retailers make sure they prevent loss while ensuring a great customer experience across all of these channels?

Loss prevention shrinkage has cost the retail industry nearly $62 billion in 2020 alone, an all-time high. These losses can be attributed to countless issues like shoplifting, ORC, employee theft, and even accidental human error. We’ve put a list together of 5 loss prevention no-no's to avoid so ...

Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion will drive some customers to your store or website, other customers are looking for loyalty programs that provide value beyond a basic transaction.

Until recently, retailers used gut-feel, group consensus, or what they thought would help make important product and sales decisions. In short, they did what was best for them, not the customer.