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The National Restaurant Association estimates that 75% of restaurant inventory shortages are due to internal theft, and QSRs will lose a whopping 7% of sales due to employee theft. Cash-skimming and register voids continue to plague restaurant owners, but new schemes, like loyalty point fraud, are ...

Retail sales are up, but so are security concerns. As consumers continue to visit brick-and-mortar stores, retailers must address theft and increased health concerns. The National Retail Federation’s 2021 Retail Security Survey reported that the top retail safety issues are: The overall risk to the ...

Buy Online Pickup In-Store (BOPIS), curbside pickup, and automated lockers make it convenient for customers to get what they need now. But how do retailers make sure they prevent loss while ensuring a great customer experience across all of these channels?

Loss prevention shrinkage has cost the retail industry nearly $62 billion in 2020 alone, an all-time high. These losses can be attributed to countless issues like shoplifting, ORC, employee theft, and even accidental human error. We’ve put a list together of 5 loss prevention no-no's to avoid so ...

Retailers are focused on developing long-term customer relationships that drive profits. While product, price, and promotion will drive some customers to your store or website, other customers are looking for loyalty programs that provide value beyond a basic transaction.

Until recently, retailers used gut-feel, group consensus, or what they thought would help make important product and sales decisions. In short, they did what was best for them, not the customer.