Adam Creamer

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Agilence Maintains Momentum with Outstanding Net Promoter Score

Posted by Adam Creamer on May 22, 2018 8:30:00 AM

MOUNT LAUREL, NJ – May 22, 2018 – Agilence, Inc., the leading provider of vertical-focused analytics solutions to the retail, grocery, pharmacy and restaurant industries, today announced it has earned an outstanding Net Promoter Score (NPS) of 71. Far exceeding the average NPS score of 41 for B2B software solutions, Agilence continues to deliver on the promise of placing customers at the center of their product roadmap.

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Topics: Press Room

2018 MURTEC Recap - The Shift Towards Vertical-Focused Data Insights

Posted by Adam Creamer on May 1, 2018 8:30:00 AM

Another MURTEC has come and gone from sunny Las Vegas, and I think we can all agree that this was a great one.  Technology has always existed in the restaurant world, but this year’s multi-unit restaurant technology tradeshow marked an interesting shift in how technology is being utilized.  Of course, there has always been the tangible technology that has a visible impact on customer engagement and retention, but now restaurants are beginning to capitalize on the seemingly intangible side of technology: data.

According to a 2013 study from MIT, only 0.5% of data that is generated is actually used and analyzed.  I think it’s safe to say that in the years since this study came out, this number has increased significantly but I also believe that the current number is still alarmingly small.  As I said in the beginning, this year’s MURTEC event marked a clear shift towards focusing on the data being generated by restaurants and consumers alike.

As the restaurant industry continues to advance forward, more and more ways to analyze and capitalize on data will emerge.  For now, here are two methods that multi-unit restaurant operators can use to better leverage their transactional and consumer data.

Two ways restaurant operators can capitalize on their data now...plus, one concept to keep an eye on.

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Topics: Blog

Agilence to Present at RILA Asset Protection Conference 2018

Posted by Adam Creamer on Apr 17, 2018 9:13:00 AM

VP of Product Strategy along with a member of a leading pharmacy operator to drive discussion about combating information overload

MOUNT LAUREL, NJ—April 17, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators gain valuable insights from their data, today announced that Vice President of Product Strategy Derek Rodner will be speaking at the 2018 RILA Asset Protection Conference, April 29 – May 2, 2018, along with a member of a leading pharmacy operator.

Together during the session “The Rite Medication for Your Company’s Data Analysis Paralysis,” Derek and guest will discuss how to properly leverage data analytics solutions in order to capitalize on the date at your disposal rather than being overwhelmed by the mass of data flowing through your stores.  Once your data is in order, you can begin gaining valuable insights to help optimize sales, enhance promotion performance, and improve profits.

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Topics: Press Room

The Rise of Business Intelligence in the Restaurant Industry

Posted by Adam Creamer on Apr 12, 2018 4:43:43 PM

Yesterday marked the official kickoff to MURTEC 2018. If you aren't familiar with the show or acronym, MURTEC - the Multi-Unit Restaurant Technology Conference - is one of the restaurant industry's premier trade shows.

After packing up my bag for Agilence's second MURTEC experience, I had a few hours at the airport to catch-up on the perceptions of big data and business intelligence across the restaurant industry. I flipped through Hospitality Technology's most recent Restaurant Technology Study; not only was it a concise read, but it was also filled with a variety of powerful data points.

Let's start with the spending shifts that are on the horizon for the restaurant industry. In 2017, overall restaurant IT budgets actually dropped by 2%, a 0.6% decrease from the budget allocated in 2016. For us in the technology space, that number is slightly alarming but once you analyze the situation further there is an interesting story unfolding.

This purse tightening appears to be less trepidation about investing in technology and instead, it's more about welcoming in a data-driven mindset to restaurant operations. Restaurant operators are beginning to turn to business intelligence and data analytics solutions to not only better serve their customers but to also drive more value from their other technology investments. Driving more personalized technological engagement within their locations can only occur when operators begin earmarking dollars specifically for IT but also making sure their current tools are running efficiently. 

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Topics: Blog

Customer Success - Their success is our success. It’s all in the name.

Posted by Adam Creamer on Apr 3, 2018 11:27:48 AM

In the most recent issue of Software Executive Magazine, our very own VP of Customer Success, Catherine Penizotto was profiled for her take on customer success. While this article is tailored to the leaders of the software industry, we believe that it also provides a nice peek behind the curtain as to how Agilence views the customer experience.

Below is a small excerpt from the article, to read more check out latest issue of Software Executive magazine.

When Agilence began to grow our SaaS (software-as-a-service) business, it became evident that we needed to start adding structure and organization within teams. I consider us lucky, both then and now, that we had no blueprint for how it’s supposed to be done, how it should be built, or how it should be grown. We simply took the name itself, “customer success,” and went from there. There are so many considerations when you begin putting the pieces in place for the foundation of your customer success department. The makeup of our department is built on a small list of tenets. These have guided us as we’ve grown and continue to be the compass that steers us to best serve our ever-growing and diverse customer base:

  • THE TEAM — Invest in them, personally and professionally. Understand what’s important to them and know them as people. If they love their job, they will love taking care of customers.
  • RESPECT — Respect among the team will translate to respect for your customers.
  • TRUTH EVEN WHEN PAINFUL — This gives you credibility with your customers.
  • ACCOUNTABILITY — Be upfront with your missteps.
  • CHANGE — What worked for us yesterday won’t necessarily work for us tomorrow. Look for change, accept change, and initiate change.
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Topics: Blog

Unlock The Three Things: The Quality vs. Quantity Retail Analytics Strategy

Posted by Adam Creamer on Mar 14, 2018 10:35:06 AM

When it comes to taking data analytics, “MORE” is never a strategy. More data just equates to more headaches if you don’t have a tangible analytics strategy in place. In a retail environment that is constantly siphoning new streams of customer data, you cannot simply rely on volume to outperform efficiency.

Today, you need to focus on building an analytics plan that transforms any volume of data into action - it's quality, over quantity. Read through "Unlocking The Three Things: The Top Growth Strategies in Retail Data Analytics,” a new whitepaper outlining the essential methods to profit improvement, sales optimization and promotion performance. This whitepaper is based on interviews with Loss Prevention & Operations experts who are embracing a modern data analytics strategy.

This whitepaper covers:

  • Where to easily drive incremental revenues and improve operating profits
  • What actions can be taken - via your data - to improve in-store upsells
  • How your established loss prevention tactics may actually be costlier than you think
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Topics: Blog

Agilence Wins Silver for Customer Service Department of the Year at 2018 Stevie® Awards

Posted by Adam Creamer on Feb 26, 2018 9:15:44 AM

Rapidly Expanding Data Analytics Company Recognized for Outstanding Customer Service

MOUNT LAUREL, NJ—February 26, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today announced that they have won the Silver Stevie® Award for Customer Service Department of the Year at the 12th annual Stevie® Awards for Sales & Customer Service.

“The success of our customers is at the core of what we do, and it’s incredibly exciting to have our ‘customer first’ mentality recognized with the Silver Stevie® Award,” said Catherine Penizotto, VP of Customer Success at Agilence.  “I am very proud of our team’s efforts and accomplishments, and we look forward to helping even more retailers and restaurant operators succeed in the future.”

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Topics: Press Room

Agilence Named as Finalist in 2018 Stevie® Awards for Sales & Customer Service

Posted by Adam Creamer on Jan 24, 2018 9:25:00 AM

12th annual awards will be presented on February 23 in Las Vegas

MOUNT LAUREL, NJ— January 24, 2018 – Agilence, Inc., the leader in cloud-based data analytics solutions designed to help retailers and restaurant operators optimize sales, enhance promotion performance, and improve profits, today announced that they are named a Finalist for the Customer Service Department of the Year category in the 12th annual Stevie® Awards for Sales & Customer Service.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada.  Finalists from the U.S.A. and several other nations are expected to attend.

“We are so proud to have been named a Stevie Awards Customer Service finalist.  This nomination is a direct reflection of the customer-centric culture that we embody every day,” said Catherine Penizotto, VP of Customer Success at Agilence.  “The success of our customers is so critical to us and it’s incredibly exciting to have that ‘customer first’ mindset and the dedication of the team here at Agilence recognized.”

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Topics: Press Room

CIOReview Magazine Names Agilence One of the 20 Most Promising Retail Solution Providers for 2018

Posted by Adam Creamer on Jan 16, 2018 10:17:00 AM

Data analytics leader recognized in retail technology publication, CIOReview

MOUNT LAUREL, NJ—January 16, 2018 – Agilence, Inc., the leader in cloud-based data analytics for store performance and loss prevention, today announced that it is on CIOReview Magazine's “Top 20” list of Most Promising Retail Solution Providers for 2018.  This award is based on feedback from business leaders across the retail industry to identify innovative and effective solution providers that provide efficient as well as cost-effective retail solutions and services.

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Topics: Press Room

Agilence Adds 36 Banners, Reaching 35,000 Deployed Locations in 2017

Posted by Adam Creamer on Jan 4, 2018 9:05:00 AM

MOUNT LAUREL, NJ, January 04, 2018 – Agilence, Inc., the leader in cloud based data analytics for store performance and loss prevention, today announced continued growth driven by product enhancements and robust sales of its 20/20 Data Analytics™ platform.

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Topics: Press Room

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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