David Pettit

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QSR Is Dead

Posted by David Pettit on May 8, 2018 3:51:31 PM

The Restaurant Leadership Conference has come and gone, and as first-time attendees, we were very impressed. The sessions and speakers were captivating, attendees were engaged, and the topics were eye-opening. Many of the sessions at the conference seemed to focus on three large concepts: hiring/labor costs, delivery, and the impact of adjusting to a mobile-first world. But, there was one topic outside of this that caught our eyes and ears the most…quick service restaurants (QSR).

After speaking with restaurant operators, vendors, and industry experts at RLC, it appears as though quick service restaurants – the term – is dead. Or, at the very least, dying. So what happened to QSR? At first, this rebranding of an entire segment of the restaurant industry seems sudden, but when you look closer it simply follows a trend that has been years in the making. I think it even indicates another trend that is on the horizon.

What is replacing QSR? The term many are jumping behind is Limited Service Restaurants or LSR. This doesn’t seem like a big shift; after all, the term “LSR” has been around the industry for some time now. However, it is gaining a lot of steam and shows just how much of an impact fast-casual restaurants have had on the industry over the last half-decade.

QSRs are traditionally considered fast-food restaurants, while fast-casual restaurants lived somewhere in the middle of quick service and table service. But as we have seen in today’s restaurant world, both fast food and fast-casual restaurants are focusing more and more on the experience. Yes, it is still very much about the quality and quickness of the food, but it is becoming increasingly important to have guests identify with your brand. QSRs and fast-casual chains want customers to stick around, meet with friends, or even get some work done instead of taking their meal to go.

The line is being blurred between fast food and fast-casual restaurants, and Limited Service Restaurants (LSR) is simply a reflection of that.

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Topics: Blog

Agilence featured on Modern Restaurant Management

Posted by David Pettit on Oct 4, 2017 9:14:27 AM

Recently, Agilence's own Restaurant team has had their analytical insights featured on Modern Restaurant ManagementWe wanted to make sure members of the Agilence community didn't miss out on these two recent posts, so check out the links below to learn more.

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Topics: Blog

In Vino Veritas - Using Data Analytics To Increase Sales on High-Margin Menu Items

Posted by David Pettit on Sep 11, 2017 3:00:23 PM

“In wine there is truth,” a timeless phrase that suggests an adult beverage can bring out the genuine “truth” in a person or situation. Little did I know that when I took a few friends up on a casual dinner, we’d run right into the true irony of this phrase.

A Bottle For The Table

Our dinner plans landed us in a large national chain restaurant that specializes in Italian food – a place that I’ve grown very fond of due to their great table service. After being seated, I quickly scanned the wine list to order a bottle for the table. I decided on a $36.00 bottle of chardonnay, which for three people felt like a very reasonable price.

When the server returned to our table, the fun started. “Do you mind opening this bottle, I am afraid of hurting my hand?” This was our server asking me (or someone at the table) to open the bottle of wine – not asking another server, not asking the onsite manager, asking us! It was almost comical that he followed up this request by placing the corkscrew on the table almost to say, “Have at it, folks. Roll up those sleeves and get uncorkin’!”

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In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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