Russ Hawkins

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We Keep Moving Forward

Posted by Russ Hawkins on Jan 15, 2018 9:26:01 AM

When I look back at 2017, I have to marvel at how our small family of passionate retailers and restaurants evolved into such a vibrant customer community. Last year was exhilarating, and I cannot thank you all enough for joining us on this journey.

I’d like to quickly share with you my goals for 2018 and how every single member of the Agilence customer community plays a part in them.

  1. Continue to scale our business but never lose our personal touch. Last year, we tackled defining our NPS score (Net Promoter Score), and the results were incredibly insightful. If you aren’t familiar with the idea of a Net Promoter Score; it is primarily a scorecard on how your customers view you & whether they would recommend you to another colleague or friend. Agilence scored a 70, which when you consider the scale is from -100 to 100 points to our Customer Success Team making a big impact on your businesses. That connection between your business challenges and our team has to be at the forefront of everything we do.
  2. Sales Optimization, Promotion Performance, and Profit Improvement. Internally, we have been calling these functions, “The Three Things.” It’s time for us evolve from only loss prevention and asset protection because the fact of the matter is a vast majority of the Agilence customer community is already using the 20/20 Analytics platform to drive various departments within their business.
  3. Product Improvements. In 2018, we have some major product enhancements in the works. Functionality that will allow our customers to continue improving the performance in their stores but never at the cost of having to be a Ph. D. to master. As always, we look to you to tell us what works, what doesn’t and what you cannot live without. Please continue sharing your input because it’s what helps drive our continuous product innovation.
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Topics: Blog

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