As 2024 comes to a close, we’re proud to reflect on a year of new innovations and transformative growth at Agilence. From launching new products and services to expanding our capabilities through strategic acquisitions, 2024 has been extraordinary. Here’s a look back at our achievements and a glimpse into the exciting advancements awaiting you in 2025.
Launched at the end of 2023, Agilence Audit Management (formerly known as Store Audit) has modernized and enhanced store audits for a number of our retail and restaurant clients. With its intuitive interface, real-time updates, dynamic audit scoring, automatic task assignments and follow ups, flexible audit creation, and mobile accessibility, Audit Management streamlines compliance and operational processes, empowering businesses to achieve new levels of excellence.
Introduced alongside Agilence Audit Management, these modules are helping grocery retailers improve operations. The DSD Module enhances visibility into vendor activities, while the Scale Production Module combines data from electronic scales and POS systems to analyze production versus sales trends. These tools help supermarkets boost sales, minimize waste, and refine their inventory strategies.
In May, we acquired UK-based loss prevention analytics provider IntelliQ. With this strategic decision, Agilence entered the global market and began serving customers in the UK and EMEA, as well as added a deep bench of loss prevention and analytics expertise with the great team at IntelliQ. This strategic move has strengthened Agilence’s position as an industry leader, enabling us to expand our reach and deliver cutting-edge solutions to a broader range of markets with customer support and account management, security and data operations, and product development in the UK and EMEA.
In June, we launched Agilence Analytics Plus, a comprehensive, outsourced loss prevention solution. By integrating our Analytics platform with experienced third-party consultants from leading service providers such as The Zellman Group and MavenLP, businesses without dedicated loss prevention teams can now access loss prevention expertise to safeguard their operations.
As we close out the year, our momentum continues, and we are excited to introduce five new analytics modules that further enhance the Agilence platform:
These tools empower Agilence users to unlock deeper insights, tighten controls, and enhance decision-making, all while saving time and reducing complexity.
Consistent with our long history of innovation, we’ve added artificial intelligence (AI) to our products to help your teams be more efficient and productive. By allowing our AI to surface the highest probable fraud and shrink, you can focus your efforts on the issues with the highest value to your business.
We’ve introduced Natural Language Query or NLQ to our Case and Audit Management products. Now, you can simply type requests just like in ChatGPT or a search engine and you’ll get back analysis of your cases and audits. Similarly, you can use natural language queries to actually build automations for your Audits. Automations create tasks, ensure follow up, and can improve collaboration so every detail is acted on and tracked to optimize operational
In 2025, we’re taking the Agilence Analytics product to the next level. We understand that no two businesses are alike. Your processes, operations, and the insights of your LP analysts are unique to your organization. That’s why a one-size-fits-all approach won’t cut it. Our solution lets you take full advantage of the benefits of AI but customizes it to your specific needs.
Our new AI feature empowers you to train your own model, so it is unique, tuned, and specific to your business. Agilence Analytics AI will predict fraudulent transactions with unparalleled accuracy. Similarly, Agilence AI can score your alerts, so you work on the most pressing issues. By using your input, Agilence digs through your data to identify fraudulent activity, surfaces it for review, and seamlessly integrates these findings into our Case Management product, streamlining your workflow and saving valuable time.
We’re also introducing even more conversational AI to enhance your experience that can open up loss prevention insights to more people and speed up their time to impact. With this feature, you can:
At Agilence, our goal is to reduce your workload while amplifying your results. This is intelligence designed for your business and trained by your business’s unique data.
The past 12 months have been an incredible year of growth, innovation, and collaboration. In addition to these product releases, we held a fantastic User Forum in Chicago, IL, and earned a Stevie Award for Customer Service for the 7th year in a row!
None of this would have been possible without your trust and partnership. As Agilence CEO Russ Hawkins often says, “We exist to serve our customers. Their success is our success.” Every new product innovation we release is in the service of your success.
But we’re just getting started. With the AI advancements coming in 2025, we’re more committed than ever to reducing your workload, minimizing your shrink and preventable loss, and enabling smarter decisions and better operations.
Thank you for being a part of our story. We can’t wait to see what we’ll accomplish together in the coming year. Stay tuned—it’s going to be extraordinary!