MOUNT LAUREL, N.J., March 20, 2023 (Newswire.com) - Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, announced today that they have won a Silver Stevie® Award for Customer Service Department of the Year in the category of Computer Software - Up to 100 Employees. This is the sixth consecutive year that Agilence has been recognized for its outstanding customer service with a Stevie® Award.
Accomplishments noted in the nomination include a Net Promoter Score of 65 (63% higher than the SaaS average of 40), a 98.8% logo retention rate, and a 97.5% overall customer satisfaction score. With high standards after five consecutive wins, Agilence's Customer Success team continues to improve, achieving a 4x increase in average case resolution time.
"Impeccable customer service is core to who we are and what we do at Agilence," said Agilence CEO Russ Hawkins. "And while this award is a testament to that, we won't rest on our laurels. We are always seeking to improve and do better to help our customers succeed."
The Stevie Awards for Sales & Customer Service are the world's top honors for sales, business development, customer service, and contact center professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.