Agilence Blog.

Online orders, curbside pickup, BOPIS, and other omnichannel models have redefined how customers can purchase products. Just as the definition of “purchase” is changing, so is the definition of “return”. Here are a few return definitions to keep in mind.

Until recently, retailers used gut-feel, group consensus, or what they thought would help make important product and sales decisions. In short, they did what was best for them, not the customer.

It has been a challenging year for small to mid-sized retailers. To stay in business, they will need the focus, drive, and right tools to maximize profitability by managing losses. The 2020 National Retail Security Survey by the National Retail Federation reported on the top retail loss ...

Until recently, most retail customers still purchased items the same way they have done for over 100 years. They went to the store, made a purchase, and brought it home. While online shopping, BOPIS, and other innovations emerged in recent years, these alternative shopping options did not represent ...

They call it a Quick Serve Restaurant for a reason. Customers enjoy great food, fast transactions, and speedy service from your restaurant. Your goal is to make the experience efficient and enjoyable so customers can get on with their busy lives. What can you do to make sure they have a pleasurable ...

Inventory keeps revenue flowing. Making sure that the right product is on the right shelf at the right time is critical, yet the problem of on-shelf availability is as prevalent as ever. Maintaining the balance between excess inventory and running out of inventory is a perpetual problem for ...

With the pandemic spurring online shopping adoption, digital retail has never been more popular. E-commerce sites have become a channel of choice for many consumers to get their shopping done, but it’s also become a channel of choice for many fraudsters. As e-commerce sales increase, so do the ...

Discounts provide many benefits to not only customers, but to retailers as well. From employee to military discounts, they all serve a purpose to drive long-term sales, loyalty, and profits. Proper implementation can influence frequent purchases, new product trials, and increase order ...

You’ve invested in systems that keep your inventory, labor, and operational costs on track. But unless you train your staff how to handle POS transactions properly, your hard work could go down the drain. One way to protect your QSR profits is to master your cash handling procedures, ensuring that ...

For the last 100 years, retailers have used the term “shrink” to indicate the difference between what is on the shelf as compared with what is in inventory counts. Shrink is often synonymous with loss, which may also include errors like mispricing or inaccurate data, or waste. But a century ago, no ...