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Unfortunately, dishonest associates impact the bottom line of nearly every business. Investigating and terminating an employee stealing from the company costs the business time, effort, and considerable resources. As labor shortages continue to plague retailers and restaurant operators across the ...

Retailers are devising innovative ways to serve customers, provide an exceptional experience, and step up their loss prevention efforts. But can world-class customer service also help to minimize loss?

Retailers have long struggled to minimize shrink. The term itself has been around for more than 150 years, but in that time, the ways that we buy and sell have changed drastically. As new technologies, formats, and digital shopping options gain popularity, is shrink enough to protect dwindling ...

While often thought of as two separate teams, retail operations and loss prevention (or asset protection) teams have significant overlap in their goals, responsibilities, and the tools at their disposal.  Compare these two job descriptions recently listed on a popular job board:  The Director of ...

During the holiday season, I always like to reflect, take stock, and look ahead to the challenges of the new year. The past two years have brought unprecedented challenges and my heart goes out to everyone who has been affected. 2021 began with the promise of COVID vaccines and ends with yet ...

As retailers search for new ways to engage with customers, they are also seeking new ways to detect formerly hidden losses. These losses, known as Sales Reducing Activities (SRAs) include activities that: Indicate fraud and/or unintentional loss Are detectable using analytics Can be controlled or ...

Buy Online Pickup In-Store (BOPIS), curbside pickup, and automated lockers make it convenient for customers to get what they need now. But how do retailers make sure they prevent loss while ensuring a great customer experience across all of these channels?