Are E-Receipts Safe?

Posted by Laura Hills on Sep 7, 2016 2:00:00 PM

Asking if we want a paper copy of our receipt is becoming the norm when we visit our favorite retailers and restaurants.  Our first reaction is to say ‘no thanks’ to a paper copy. We think of the environment and convenience – and honestly, who really revisits those multitude of coffee shop reciepts cluttering our bags, wallets and pockets. Simply saying no to a paper copy is one less thing to recycle, fewer germs and extra protection from theft. 

Read More

Topics: Blog

A Check Kiting Kingdom Comes Crashing Down

Posted by Maddy Moyer on Aug 17, 2016 2:00:00 PM

Lately, we’ve been writing about retailers and restaurateurs contending with activities impacting profits such as losses from employee fraud and theft, inefficient operations, and noncompliance with corporate policies.  However, on June 23rd, 2016 a major fraud scandal hit close to home in nearby Mount Holly, New Jersey, just 15 minutes from our headquarters. This reinforced our thoughts about the universal application of our 20/20 Data AnalyticsTM platform.

The scandal that broke through, after a 2-year investigation, involved an organized sophisticated retail crime technique called ‘Check Kiting’.

Check kiting requires an individual to have an open account at two separate banks or to have one bank account and a 2nd place, such as a grocery store, where they can cash checks.  Within the first account there can be a balance of any amount, for example let’s say $50 dollars, but within the second, there is nothing. This scammer will write a check from the first account and deposit it to the second account for an amount greater than their actual balance, in this example let’s say $70 dollars.

Read More

Topics: Blog

Understanding and Preventing Credit Card Chargebacks

Posted by Maddy Moyer on Aug 11, 2016 2:16:00 PM

Every retailer has experienced shoplifting. While the impact of shoplifting has remained constant, the techniques in which these thieves masquerade as customers to walk off with merchandise has changed. Today, credit cards have become a prime channel for shoplifters to walk out with merchandise without truly paying for it and retailers have no way of identifying in real time which customers will be committing the crime.  Let’s consider the credit card chargeback tactic.

Read More

Topics: Blog

How to Thwart Employee Theft: The ‘Wagon Wheel’ Scheme

Posted by Maddy Moyer on Aug 4, 2016 2:24:00 PM

As a restaurateur, you’d like to believe that all of your employees are honest people.  While many of them are, industry surveys continue to indicate that most restaurants will experience some form of employee theft.  This could range from hourly employees snacking on French fries, or managers taking home extra comp’d meals at the end of the night.  It is estimated that 75% of all employees have stolen from their employers at least once.  So what if they eat a few fries now and then? It won’t impact my inventory enough to matter, right?  Unfortunately, the majority of the time, restaurant operators aren’t seeing the full picture.  No matter the severity, employee theft has an impact on your bottom line and in some cases that impact can be costly.  One easy to commit, but hard to detect, form of employee theft is called the ‘wagon wheel’ scheme.  This scheme siphons off your profits and, when committed by a number of servers, can put the success of your business in jeopardy.

Read More

Topics: Blog

Tricks to Improve Profits for Back to School

Posted by Laura Hills on Jul 27, 2016 1:16:00 PM

It may seem like summer just got started, but for most retailers the back to school shopping season is well underway. This season is shaping up to be no different than the others in recent memory, and by that I mean the trend of individual consumer habits are driving sales. “Retail’s balance of power resides firmly in the hands of the consumer, and forward-thinking merchants who embrace this ongoing shift are poised to recast the future,” STORES Media Editor Susan Reda said. “Merchants who conduct business in an every-channel-of-engagement-matters environment are the ones who cultivate loyal shoppers. They’re also the ones leading retail’s digital transformation.”[1]

Read More

Topics: Blog

Gotta Catch 'Em All

Posted by Maddy Moyer on Jul 14, 2016 12:45:00 PM

With the newest release of Nintendo’s beloved Pokémon series, Pokémon Go, our office parking lot has turned into the latest and greatest hangout for techies, tweens, and everyone in-between. This has become a common occurrence for many other businesses across the United States.  For some, this game has created an annoyance, as players wander around places they probably shouldn’t or pull out their phones at inappropriate times in an effort to find the closest Pokéstop or PokéGym. But for retailers and restaurants, Pokémon Go presents a great opportunity.

Read More

Topics: Blog

Do you have time for Overtime?

Posted by Maddy Moyer on Jun 1, 2016 1:22:52 PM

On May 18, 2016, President Obama and the United States Labor Secretary Thomas Perez endorsed the final ruling of the US Department of Labor (DOL) on the extended overtime and overtime pay regulations. Once in effect, this regulation will affect close to 4.2 million workers nationwide. Specifically, the ruling addresses three main points and is set to take effect on December 1st of this year:

Read More

Topics: Blog

Mother Knows Best, But you can too

Posted by Maddy Moyer on May 6, 2016 12:36:00 PM

Spring is in full swing and the holidays are lining up. It seems as though we just celebrated Easter, and now Mother’s Day is just around the corner. Soon enough our offices will close for Memorial Day, and shortly after dad’s everywhere will be playing golf as we celebrate Father’s day. With each new holiday, retailers launch their latest efforts to drive sales. Typically, retailers try to order seasonal merchandise that is as relevant as possible based on historical buying habits. But what if there were hidden patterns in your data that indicated new, unique purchasing behaviors? Learning how to capitalize on these patterns can help increase holiday sales, and even convert some new customers.

Read More

Topics: Blog

3 Ways to Leverage Mobile Technology (part 2)

Posted by David Lim on Apr 7, 2016 3:40:20 PM

Leveraging mobile technology is not only limited to consumer behavior.  Taking advantage of mobile allows you to access information from virtually anywhere in the world, providing valuable insight almost instantly.  In the past investigators would be confined to a desk, sorting through large of amounts of data using excel or complicated SQL statements.  This process was time consuming, and in some cases gave analysts tunnel vision, preventing them from seeing the bigger picture.  Mobile technology changes this by letting you get out from behind the desk and into the field where real action can be taken.

Read More

Topics: Blog

Spring is in the air

Posted by Adam Creamer on Mar 31, 2016 2:31:33 PM

Depending on which part of the country you live in you either had a rough winter, or a mild season.  Regardless of what you went through over the last few months spring is finally in the air, which is good news for retailers.

Read More

Topics: Blog

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

Return to all posts.

Recent Posts

Subscribe to Email Updates