Unlock The Three Things: The Quality vs. Quantity Retail Analytics Strategy

Posted by Adam Creamer on Mar 14, 2018 10:35:06 AM

When it comes to taking data analytics, “MORE” is never a strategy. More data just equates to more headaches if you don’t have a tangible analytics strategy in place. In a retail environment that is constantly siphoning new streams of customer data, you cannot simply rely on volume to outperform efficiency.

Today, you need to focus on building an analytics plan that transforms any volume of data into action - it's quality, over quantity. Read through "Unlocking The Three Things: The Top Growth Strategies in Retail Data Analytics,” a new whitepaper outlining the essential methods to profit improvement, sales optimization and promotion performance. This whitepaper is based on interviews with Loss Prevention & Operations experts who are embracing a modern data analytics strategy.

This whitepaper covers:

  • Where to easily drive incremental revenues and improve operating profits
  • What actions can be taken - via your data - to improve in-store upsells
  • How your established loss prevention tactics may actually be costlier than you think
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Topics: Blog

We Keep Moving Forward

Posted by Russ Hawkins on Jan 15, 2018 9:26:01 AM

When I look back at 2017, I have to marvel at how our small family of passionate retailers and restaurants evolved into such a vibrant customer community. Last year was exhilarating, and I cannot thank you all enough for joining us on this journey.

I’d like to quickly share with you my goals for 2018 and how every single member of the Agilence customer community plays a part in them.

  1. Continue to scale our business but never lose our personal touch. Last year, we tackled defining our NPS score (Net Promoter Score), and the results were incredibly insightful. If you aren’t familiar with the idea of a Net Promoter Score; it is primarily a scorecard on how your customers view you & whether they would recommend you to another colleague or friend. Agilence scored a 70, which when you consider the scale is from -100 to 100 points to our Customer Success Team making a big impact on your businesses. That connection between your business challenges and our team has to be at the forefront of everything we do.
  2. Sales Optimization, Promotion Performance, and Profit Improvement. Internally, we have been calling these functions, “The Three Things.” It’s time for us evolve from only loss prevention and asset protection because the fact of the matter is a vast majority of the Agilence customer community is already using the 20/20 Analytics platform to drive various departments within their business.
  3. Product Improvements. In 2018, we have some major product enhancements in the works. Functionality that will allow our customers to continue improving the performance in their stores but never at the cost of having to be a Ph. D. to master. As always, we look to you to tell us what works, what doesn’t and what you cannot live without. Please continue sharing your input because it’s what helps drive our continuous product innovation.
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Topics: Blog

Agilence featured on Modern Restaurant Management

Posted by David Pettit on Oct 4, 2017 9:14:27 AM

Recently, Agilence's own Restaurant team has had their analytical insights featured on Modern Restaurant ManagementWe wanted to make sure members of the Agilence community didn't miss out on these two recent posts, so check out the links below to learn more.

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Topics: Blog

Implementing a Data Analytics System That Your IT Department Will LOVE

Posted by Adam Creamer on Jun 20, 2017 9:31:55 AM

It’s more critical than ever to have a working relationship with your organization’s IT Department.

Analytics resources are at the point of being mission-critical to your day-to-day productivity, and that’s why it’s crucial you have an internal partner championing your technology needs.

Read through “Implementing A Data Analytics System That Your IT Department Will LOVE,” a new whitepaper outlining the 7 essential methods to getting IT buy-in. This whitepaper is based on interviews with IT & Loss Prevention experts who work within the world of retail and have rolled out data analytics solutions within their organizations.

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Topics: Blog

The Moneyball Approach to Restaurant Operations

Posted by Dennis Burge on Jun 12, 2017 8:30:00 AM


How Restaurants Are Using Data Science to Climb Up the Standings

Whether or not you are a fan of baseball, you have likely heard the term “Moneyball” referenced at one time or another. 


The term originates from a 2003 book of the same name (turned hit movie with Brad Pitt) about Billy Beane, General Manager of the 

Oakland Athletics, who would go on to become a sports analytics pioneer. Beane challenged the conventional wisdom of Major League Baseball by building a winning baseball team through a groundbreaking, data-driven approach.

Prior to Beane’s revelation, GMs attempting to solidify their roster resorted to a manual, “go out and see them play” methodology. This antiquated, albeit pervasive method relied almost exclusively on the keen eye of upper-level scouts (think Clint Eastwood in Trouble with the Curve) and the all-important “stat-line” (Batting Average, Home Runs, Stolen Bases, RBI, etc.). However, Billy Beane’s new approach, dubbed sabermetrics*,” relied less on the old school, manual scouting element and more on data science (specifically advanced quantitative statistical analysis) to determine a players’ worth as well as their fit to his existing ball club.

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Topics: Blog

2016 Office Decorations!

Posted by Adam Creamer on Dec 22, 2016 10:07:00 AM

It’s that time of year again, where the Agilence staff gets together to decorate their work areas – aka their dog bones – to see who the best decorators are.  There were no Christmas light shows like last year, but all of the teams came through with great displays.

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Topics: Blog

5 Tips to Take Restaurant Performance from Good to Great

Posted by Laura Hills on Dec 8, 2016 1:09:00 PM

The holiday season is here!  Like holidays past, the restaurant industry should see no shortage of business.  Table-service restaurants serve as a reunion or gathering spot for family, friends and coworkers alike, while quick-service establishments keep shoppers energized and moving as they search for holiday treasures.

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Topics: Blog, Use Cases

3 Easy Ways to Improve Sales and Profits

Posted by Maddy Moyer on Nov 3, 2016 10:09:00 AM

As we near the holiday season, businesses everywhere are ordering inventory, stocking the shelves, and hiring seasonal staff to prep for the rush of shoppers that awaits. According to the National Retail Federation, 2016 Holiday sales are projected to rise 3.6% this year and, for many stores, the holiday season from November to December can represent as much as 30% of their annual sales. As a business owner, you want to capitalize on this opportunity but you don’t want to go over budget by investing in unnecessary holiday expenditures. Here are 3 tips we have for you so that you can make the most of this holiday season without breaking the bank:

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Topics: Blog

Use Case Spotlight: SITs

Posted by Maddy Moyer on Oct 6, 2016 2:37:00 PM

Single item transactions are always a point of concern for restaurant loss prevention professionals. While these transactions will happen in the normal course of daily business, high velocity by the same cashier is an indication of potential pass-offs of added items to friends and family ("Sweet-hearting") or the cashier under-ringing items and pocketing the added cash from the guest. These transactions look like incomplete orders, like just the bacon showing on a check for a double bacon cheeseburger, or just the guacamole appearing on an order for a burrito. The cashier sends the full order to the kitchen, but then voids off items and only rings the add-on item and tenders the check, pocketing the difference.

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Topics: Blog, Use Cases

Spurn The Churn: Reducing Employee Turnover

Posted by Maddy Moyer on Sep 21, 2016 1:00:00 PM

Employee turnover is inevitable – not many people stay with one company forever anymore.  People leave for all sorts of reasons, but the top reasons people leave a job are addressable like their relationship with their boss or feeling unchallenged or unappreciated.  TheBalance.com cites the “Top 10 Reasons Why Employees Quit Their Jobs”[1] and the employee’s relationship with their boss tops the list.  In fact, relationships with management and coworkers are on the top of the list along with other controllable factors that can influence workforce performance.

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Topics: Blog

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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