Agilence Blog.

Horror Stories or Secret Sauce: What are Ghost Restaurants?

  • Brian Donnelly
  • 06.20.2019
  • Blog
As restaurant delivery becomes more popular than ever, restauranteurs are beginning to abandon the traditional brick-and-mortar restaurant in favor of something new and innovative.  Virtual kitchens, also known as ghost restaurants, are foodservice establishments without storefronts that focus ...


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Are Overlapping Categories Reinventing the Convenience Model?

  • Shawn Wood
  • 06.13.2019
  • Blog
Whether chasing core categories like tobacco and alcohol or streamlining the customer experience by eliminating the checkout line, cross-channel competitors are reinventing what it means to be “convenient” and putting the heat on c-stores.  As dollar stores, restaurants, pharmacies, and retailers ...


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5 Ways Restaurants can Increase Average Check Size

  • Dale Del Bello
  • 06.06.2019
  • Blog
Multi-location restaurant operators know how important it is to track sales figures and profits.  These essential metrics can be used to quickly identify problems, benchmark location performance, and measure progress towards established goals.   Also known as sales per cover or sales per head, ...


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How to Combat Return Fraud and Abuse

  • Pedro Ramos
  • 05.16.2019
  • Blog
Accepting returns is an important way for retailers to build trust with new customers, encourage confidence in purchases, and grow a loyal customer base.  Return rates have risen substantially with the increasing popularity of eCommerce, but even brick-and-mortar returns have increased.  According ...


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The Pros and Cons of Third-Party Delivery Services for Restaurants

  • Martin Murphy
  • 05.09.2019
  • Blog
The demand for convenient options like delivery is on the rise and spreading from the usual suspects like pizzerias and Chinese takeout restaurants to fast casual, quick-service, and table-service restaurants alike.  This is possible through an increase in third-party delivery services like ...


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7 Tips for Marijuana Dispensary Compliance

  • Eric Miller
  • 05.02.2019
  • Blog
Legal compliance within the marijuana dispensary industry is a serious issue. The ability of a business to cultivate, produce, or sell cannabis products can only be done with strict adherence to state and county regulations. Without complying to these sets of regulations, there’s no chance of ...


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The LP Endgame: Using Data Analytics To Combat Fraud Schemes

  • Brian Donnelly
  • 04.25.2019
  • Blog
While using analytics to combat fraud isn’t as dangerous as leveling the Infinity Stone-fueled powers of Thanos –anticipating fraudulent behavior before it happens can feel daunting, defeating or just plain impossible if you don’t have the right attack plan in place. The good news is there is a ...


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5 Tips for Maximizing the Value of Exception-Based Reporting Systems

  • Eric Miller
  • 04.18.2019
  • Blog
Exception-Based Reporting (EBR) has been widely used by retailers to analyze transactional data for over 25 years.  The most common purpose of this type of reporting has been to help loss prevention professionals at retail organizations to easily identify instances of potentially fraudulent ...


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Percent Off vs. Dollar Discounts: The Psychology of Promotions

  • Patrick McPartlin
  • 04.11.2019
  • Blog
Nearly every brand and retailer use discounts and other promotions to grow their business.  Successful promotions have the power to create a favorable brand image and deliver a targeted product or products to new and returning customers, all while boosting long-term profitability and sales.  And ...


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Getting to Know the Online and Third-Party Grocery Customer

  • Pedro Ramos
  • 04.04.2019
  • Blog
While the vast majority of grocery shoppers still prefer to buy in store, the Food Marketing Institute estimates that online grocery sales will reach $100 billion by 2025, or about 20% of the grocery retail market.  So, the race is on for food retailers to capture the online grocery shopper.  Many ...


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