Agilence Blog.

Weighing the Pros and Cons of Off-Premises Dining

  • Brian Donnelly
  • 01.21.2021
  • Blog
The restaurant industry changed drastically in 2020 because of the COVID-19 pandemic and resulting changes to consumer behaviors, adding years’ worth of new capabilities and technologies in just a few months. A huge part of these changes has been a shift to off-premises as dining rooms across the ...


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2020 Year in Review: A Note from Agilence CEO Russ Hawkins

  • Russ Hawkins
  • 01.12.2021
  • Blog
This year has been anything but business as usual. It’s been a year full of great stress, uncertainty, and trauma but also perseverance. My heart goes out to those in our community who have experienced pain and loss due to this pandemic, particularly those who have lost loved ones.


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The Sprint to Last-Mile Grocery: Examining the E-Grocery and Delivery ...

  • Brian Donnelly
  • 11.19.2020
  • Blog
Customers' increasing desire for speed, convenience, and contactless grocery shopping options is driving a huge surge in third-party delivery and eGrocery usage.  What was once new and uncommon is now becoming an expected shopping option, especially as pandemic-related lockdowns and social ...


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Five Retail Holiday Shopping Predictions for 2020

  • Brian Donnelly
  • 11.12.2020
  • Blog
2020 has been a year of unknowns and the fast-approaching holiday season is no different. Thanks to COVID-19, retail doesn’t resemble what it did in years past. Instead, retailers have been trying to serve evolving and increasingly anxious customers, keep employees safe, and continue operating in ...


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How to Identify and Reduce Self-Checkout Theft and Fraud

  • Pedro Ramos
  • 10.29.2020
  • Blog
Nearly every major retail grocery brand now has self-checkout as a self-service alternative to traditional cashier-staffed checkout for their shoppers. About 90% of Americans have used self-checkout and their popularity is only growing as consumers seek contactless options in the wake of a global ...


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Four Steps to Creating Profitable Retail Promotions

  • Keneavy Krenzin
  • 10.22.2020
  • Blog
Discounts and promotions have become more important than ever for retailers trying to bounce back after a year of trials and uncertainty. Our research shows that most retailers depend on promotions to generate a significant percentage of their sales. Although promotions are a powerful method for ...


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3 Unexpected Ways Instacart May Be Costing Grocers Profits

  • Keneavy Krenzin
  • 10.08.2020
  • Blog
In the past six months, online grocery shopping has become a must-have for grocers of any size. Online sales were already building momentum before COVID-19, but since the start of the pandemic, it has exploded into the forefront. Now, no grocer can afford to not offer online shopping, and yet very ...


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How to Minimize Produce Shrink: 3 Sources Every Grocer Should Monitor

  • Pedro Ramos
  • 09.24.2020
  • Blog
Grocery stores constantly experience inventory shrinkage, or shrink, and produce shrink in particular is one of the most vexing problems operators regularly deal with. Produce shrink occurs when store inventory is wasted and cannot be sold, thus costing the store profits. While some level of waste ...


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Restaurants After COVID-19: How to Thrive in the ‘New Normal’

  • Brian Donnelly
  • 09.10.2020
  • Blog
As restrictions on dining slowly begin to lift across the country, it’s time to take a look at how COVID will continue to impact the foodservice industry. From customers' fears and avoidances to employee safety and concerns - What can restaurants do to meet these needs while flourishing in a New ...


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The New Restaurant Customer: 9 Impacts of COVID-19 on Foodservice ...

  • Brian Donnelly
  • 08.20.2020
  • Blog
The COVID-19 pandemic has fundamentally changed the way that we all interact with each other. Unsurprisingly, industries centered around social connections and gatherings have been hit the hardest during lockdown. Even as restaurants begin to reopen, consumers are anxious and have new expectations ...


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