Agilence Blog listing page.

Agilence Wins Gold Stevie Award for Sales & Customer Service

Mount Laurel, NJ – Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, today announced that they have won a Gold Stevie® Award for Customer Service Department of the Year. This is the fifth consecutive year that Agilence has been recognized for ...


READ MORE

10 Ways to Use Customer Service as a Loss Prevention Tool

Retailers are devising innovative ways to serve customers, provide an exceptional experience, and step up their loss prevention efforts. But can world-class customer service also help to minimize loss?


READ MORE

Entering the Next Chapter of Growth at Agilence - 2021 Year in Review

During the holiday season, I always like to reflect, take stock, and look ahead to the challenges of the new year. The past two years have brought unprecedented challenges and my heart goes out to everyone who has been affected. 2021 began with the promise of COVID vaccines and ends with yet ...


READ MORE

"What's My Banana?" Applying the Banana Trick to Other Industries

With today’s ever-increasing landscape of automated processes that are being deployed throughout the retail, grocery, restaurant, and convenience industries, many brands have shifted away from traditional cashier-run till lines in favor of self-checkout stations. With almost 90% of American ...


READ MORE

Agilence Poised for Next Stage of Growth - A Letter from CEO Russ ...

To our valued customers,   I’m pleased to share that as of Wednesday, October 27, Agilence, Inc. has a new majority shareholder, Cuadrilla Capital. Cuadrilla Capital is a California-based private equity firm focused on investing in and enabling promising Software-as-a-Service (SaaS) companies like ...


READ MORE

Why Loss Prevention Leaders Must Become Analytics Evangelists

As retailers bounce back from the pandemic, they’re simultaneously finding innovative ways to serve customers while controlling loss in an increasingly complex and fast-paced, omnichannel landscape. The expansion in customer channels is also exposing companies to new, and potentially more ...


READ MORE

How can Leaders Really Measure the Impact of Loss Prevention Efforts?

In LPM’s recent survey, Evolving Perception of Value within Loss Prevention Departments, diverse opinions indicate the perception of LP is caught somewhere between the past and the future. Some organizations still see LP as a “bad guy catcher,” while others perceive LP as a true operational partner ...


READ MORE