5 Tips to Take Restaurant Performance from Good to Great

Posted by Laura Hills on Dec 8, 2016 1:09:00 PM


The holiday season is here!  Like holidays past, the restaurant industry should see no shortage of business.  Table-service restaurants serve as a reunion or gathering spot for family, friends and coworkers alike, while quick-service establishments keep shoppers energized and moving as they search for holiday treasures.

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Topics: ReThink Reporting, Use Cases

Use Case Spotlight: SITs

Posted by Maddy Moyer on Oct 6, 2016 2:37:00 PM

Single item transactions are always a point of concern for restaurant loss prevention professionals. While these transactions will happen in the normal course of daily business, high velocity by the same cashier is an indication of potential pass-offs of added items to friends and family ("Sweet-hearting") or the cashier under-ringing items and pocketing the added cash from the guest. These transactions look like incomplete orders, like just the bacon showing on a check for a double bacon cheeseburger, or just the guacamole appearing on an order for a burrito. The cashier sends the full order to the kitchen, but then voids off items and only rings the add-on item and tenders the check, pocketing the difference.

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Topics: ReThink Reporting, Use Cases

Turning Sweethearts into Productive Employees

Posted by Laura Hills on Jul 19, 2016 2:00:00 PM

Lately, we’ve been writing about some of the most common types of employee theft, as a part of our loss prevention education series, and our tips on how to identify and solve these issues.  Sweethearting ranks on the top 5 list of common employee theft practices. Sweethearting is the term used when an employee gives away merchandise without charging another party.  Usually involving merchandise that they’re not authorized to give away. 

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Topics: Use Cases

Data Driven Retail Transformation: An Idea Ahead of its Time

Posted by Laura Hills on Jul 12, 2016 3:30:00 AM

All employees who are tasked with supporting retail and restaurant operations are being challenged to assimilate and disseminate a wealth of information in the form of structured and unstructured data every day. The looming challenge is that the amount of data being generated by customers, vendors, and retailers themselves is growing at an accelerating pace.

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Topics: Use Cases

5 Tips to Upsell for Profit

Posted by Laura Hills on Jun 29, 2016 2:30:00 PM

We’ve all been asked the closing questions as we conclude a purchase.  Do you need socks to go with the new sneakers?  Would you like to add a cookie to your order for only $.99?  Would you like the 3-year warranty for extended protection?

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Topics: Use Cases

'Building a Bank': Reduce Losses by Preventing Internal Fraud & Theft

Posted by Maddy Moyer on Jun 22, 2016 10:30:00 AM

Theft and fraud in retail and restaurants is widely considered a cost of doing business.  Internal fraud and organized theft led by employees are playing bigger roles. It’s estimated that 75% of employees have stolen from their employer at least once. 

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Topics: Use Cases

Tis the season to…….Recall?!

Posted by Adam Creamer on Oct 12, 2015 10:00:00 AM

Using Retail 20/20 to Help with Recalls

The final quarter of the year is typically defined by the holiday season, but this year it’s starting to become defined by recalls.  It seems as though a new recall is being announced every day, with more popular brands being affected at every turn, such as General Mills recalls just last week.

Staying on top of recalls, and keeping your customers informed is vital to maintaining a quality customer service program.  Using Retail 20/20 can help make the entire process easier, here’s how.

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Topics: ReThink Reporting, Use Cases

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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