Laura Hills

Recent Posts

5 Tips to Take Restaurant Performance from Good to Great

Posted by Laura Hills on Dec 8, 2016 1:09:00 PM


The holiday season is here!  Like holidays past, the restaurant industry should see no shortage of business.  Table-service restaurants serve as a reunion or gathering spot for family, friends and coworkers alike, while quick-service establishments keep shoppers energized and moving as they search for holiday treasures.

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Topics: Blog, Use Cases

Are E-Receipts Safe?

Posted by Laura Hills on Sep 7, 2016 2:00:00 PM

Asking if we want a paper copy of our receipt is becoming the norm when we visit our favorite retailers and restaurants.  Our first reaction is to say ‘no thanks’ to a paper copy. We think of the environment and convenience – and honestly, who really revisits those multitude of coffee shop reciepts cluttering our bags, wallets and pockets. Simply saying no to a paper copy is one less thing to recycle, fewer germs and extra protection from theft. 

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Topics: Blog

Tricks to Improve Profits for Back to School

Posted by Laura Hills on Jul 27, 2016 1:16:00 PM

It may seem like summer just got started, but for most retailers the back to school shopping season is well underway. This season is shaping up to be no different than the others in recent memory, and by that I mean the trend of individual consumer habits are driving sales. “Retail’s balance of power resides firmly in the hands of the consumer, and forward-thinking merchants who embrace this ongoing shift are poised to recast the future,” STORES Media Editor Susan Reda said. “Merchants who conduct business in an every-channel-of-engagement-matters environment are the ones who cultivate loyal shoppers. They’re also the ones leading retail’s digital transformation.”[1]

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Topics: Blog

Turning Sweethearts into Productive Employees

Posted by Laura Hills on Jul 19, 2016 2:00:00 PM

Lately, we’ve been writing about some of the most common types of employee theft, as a part of our loss prevention education series, and our tips on how to identify and solve these issues.  Sweethearting ranks on the top 5 list of common employee theft practices. Sweethearting is the term used when an employee gives away merchandise without charging another party.  Usually involving merchandise that they’re not authorized to give away. 

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Topics: Use Cases

Data Driven Retail Transformation: An Idea Ahead of its Time

Posted by Laura Hills on Jul 12, 2016 3:30:00 AM

All employees who are tasked with supporting retail and restaurant operations are being challenged to assimilate and disseminate a wealth of information in the form of structured and unstructured data every day. The looming challenge is that the amount of data being generated by customers, vendors, and retailers themselves is growing at an accelerating pace.

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Topics: Use Cases

5 Tips to Upsell for Profit

Posted by Laura Hills on Jun 29, 2016 2:30:00 PM

We’ve all been asked the closing questions as we conclude a purchase.  Do you need socks to go with the new sneakers?  Would you like to add a cookie to your order for only $.99?  Would you like the 3-year warranty for extended protection?

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Topics: Use Cases

Welcome to the Agilence Blog!

In this blog we will cover all things retail.  Everything from tips for operations and loss prevention, to analysis of current trends and customer habits will be covered here.

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